“and tried to get a support person to understand what had…” — The Vergecast at 18:28
“and tried to get a support person to understand what had happened and tried to give the phone back and couldn't, like, couldn't get someone to tell them what to do with his phone. Yeah. And then in a strange turn from that decision, starts emailing tech bloggers asking for money. And so what ends up happening is…”
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