“a park avenue goes through massive renovations and of…” — Mick Unplugged at 26:40
“a park avenue goes through massive renovations and of course they're very guest centric. So when they open up again, they pay very, very close attention to customer feedback, right? They open up immediately, there's a huge spike in complaints. So they call an emergency meeting, what's the complaint?”
0:00
35:12