Brazen Leaders - The Human Edge

You walk out of a meeting. Something was said — or not said. A decision was made that shouldn't have been. And you smile, nod, and say "no worries."On the inside? Something tightened.That tightening isn't the problem. It's information. Precise, accurate, and pointing directly at something that needs to change.But here's the trap nobody's talking about: the system gives you two options for that anger. Express it — and get penalised. Suppress it — and burn out. The advice to "stay professional" sits right in the middle and solves exactly nothing.In this episode, I go deep on what the latest research actually says about anger at work — and it's not what you've been told.We cover:→  Why anger is the most hopeful emotion in your emotional vocabulary — and why most people have it completely wrong→  The research contradiction that overturns 20 years of workplace advice →  The one distinction between two types of coping that separates leaders who burn out from leaders who drive results→  Three structural shifts  (not emotion management tips ) to start using immediatelyNo meditation. No "breathe through it." No toxic positivity.Just an honest conversation about what anger is actually telling you — and what it costs you to keep ignoring it.References: Brené Brown — Atlas of the Heart | Hebrew University & Princeton (2024) | Crucial Learning (2024) | APA Work in America (2024) | Frontiers in Psychology (2025)

You hired external expertise to move faster.So why does your team feel heavier?Why is trust more fragile?Why are meetings more political?Why are employees quieter?Why are freelancers slightly detached?This isn’t about freelancing as a trend.It’s about psychological contracts colliding inside your team.In this episode, I unpack:– Why fairness becomes fragile when contracts differ– How unclear ownership quietly fuels burnout– Why psychological safety drops in blended teams– The hidden risk of capability hollowing– And what strong leadership actually looks like in that tensionIf you’re managing employees and contractors at the same time — and feeling the emotional weight of it — this episode will put words on what you already sense.Because the real problem isn’t hiring external talent.It’s leading the complexity that comes with it.

Courage is not boldness.It’s not charisma.And it’s definitely not something you’re born with.In this episode, we dismantle the myth of heroic courage and replace it with something far more useful: courage as agency under uncertainty.Because here’s the uncomfortable truth:Most leaders don’t hesitate because they’re weak. They hesitate because uncertainty reduces perceived control.And when perceived control drops, your nervous system shifts.In this episode, we unpack why smart leaders freeze, how loss aversion disguises itself as prudence, and why clarity — not consensus — builds real authority.This is not a motivational pep talk.It’s a structural breakdown of how courage works in real leadership environments.If you’re an ambitious leader who wants more decisiveness without becoming reckless — this episode will shift how you understand yourself.And once you understand that courage is contextual, not personal…You stop shaming yourself.You start designing differently.Research ReferencedStephen Porges – Polyvagal Theory (neuroception, safety & threat responses)Daniel Kahneman & Amos Tversky – Prospect Theory (loss aversion research)McKinsey & Company – Research on decision velocity and organizational performanceAmy Edmondson – Psychological Safety & performanceSocial Baseline Theory (Coan & Sbarra) – Social support reduces perceived threat

Most leaders say they value open communication.And yet, conflict is the one thing they consistently avoid.Not because they don’t know how to handle it.But because stepping into conflict threatens their image, their comfort, and their sense of belonging.In this episode of Brazen Leaders – The Human Edge, we talk about what conflict avoidance really is: not emotional intelligence, not maturity, but a quiet abdication of leadership responsibility.You’ll hear why:avoiding conflict creates false peace and stabilizes broken systems“letting people sort it out themselves” is not neutral leadershipsilence reshapes power long before anything explodespsychological safety without truth is just politeness in disguiseand why leaders who disappear from conflict always pay laterThis is not an episode about “having difficult conversations.”It’s about what leadership actually costs when you choose comfort over clarity.If you’re competent, well-intentioned, and exhausted by carrying things you shouldn’t be carrying anymore, this one will hit close to home.Listen with curiosity.Stay until the end.And ask yourself the question most leaders avoid.

Eight years in business did not make me wiser.It made me faster at spotting bullshit — especially my own.Running a business is not a strategy game.It’s a soul journey with invoices.In this episode, I share six learnings I spent years waiting to hear out loud.Not frameworks.Not inspiration.The kind of lessons you only learn once you’re already leading, deciding, paying, and living with the consequences.We talk about:– why confidence only comes after exposure – why doubt never disappears and why that’s not a flaw – how money impacts your nervous system and why privilege matters in this conversation – why perception is not branding fluff but leadership responsibility – how standards protect you — and what happens when you’re the one who slips – and finally, what to do when you’re stuck with impossible people and power games you didn’t chooseThis episode is not for beginners.It’s for people who are already carrying weight — and feeling the quiet cost of leadership.If theory stopped helping lately, this will land.-----EPISODE TIMESTAMPS00:00 – When theory dies02:10 – Confidence is a side effect, not a prerequisite06:30 – Discomfort and doubt are permanent11:20 – Money, privilege, and nervous systems17:30 – Perception, influence, and consistency22:30 – Standards, disappointment, and repair27:40 – Impossible people and the cost of staying32:00 – The real takeaway

In this episode, we’re flipping the script on overwhelm. It’s not about managing your time better or trying to juggle more—it’s about recognizing that overwhelm is a choice and learning how to take back control. We dive into what really causes that feeling of drowning in responsibilities and how you can shift your mindset to lead with clarity and power. This is for the ambitious leaders who are tired of spinning their wheels and are ready to stop letting overwhelm call the shots.What You'll Learn:Why overwhelm isn’t what you think it is—and how to break freeA radical approach to regaining control of your time and energyThe surprising key to making overwhelm disappear (without doing more)How saying 'no' like a pro can transform your leadershipUseful Links:Blog Post: Get more tips on reclaiming control and saying goodbye to overwhelm on the blog.Want to dive deeper? Join the Brazen Leaders Incubator and take the first step to leading with confidence, without the chaos. Let’s connect and make it happen.Stay bold, stay brazen, and let’s stop overwhelm in its tracks!

In this episode, we’re calling out the biggest myth about alignment – that it’s easy. Spoiler: it’s not. But the rewards? Game-changing. We’ll get into why self-leadership is the foundation of authentic success, how to stop betraying your own values, and why those tiny, everyday choices are what really determine your direction. No fluff, just raw, actionable insights to help you live and lead unapologetically aligned.What You'll Learn:Why living out of sync messes with your confidence (and how to fix it)How small, aligned decisions build unstoppable momentumThe key to leading yourself so you can lead others with convictionA practical habit you can start today to feel more in controlUseful Links:Blog Post: Dive deeper into self-leadership and alignment in our latest blog.Need support? DM me and join the Brazen Leaders Incubator, where leaders grow, reclaim their time, and lead with confidence. Stay bold, stay brazen, and take the first step toward living aligned.

In this episode, we’re flipping the script on how you handle life’s curveballs. It’s time to take control of those frustrating moments and turn them into opportunities for growth. I’m sharing a powerful mindset tool that will help you lead yourself—and others—with resilience, confidence, and a whole lot of perspective. This is about leadership in every sense, from the boardroom to your own inner world. We’re not here to sugarcoat anything—just practical, game-changing insights to help you step up when life gets messy.What You'll Learn:- The unexpected mindset shift that changes *everything*- How to turn frustration into forward momentum- The secret to self-leadership that most people miss- Why embracing challenges makes you a stronger leaderUseful Links:- Blog Post: Dive deeper into the power of flipping the script and how it can transform your leadership.- Ready to grow with a bold community of leaders? Join the Brazen Leaders Incubator. It’s where the real work happens—no excuses, just results. Stay bold, stay brazen, and keep leading with courage.

In this episode, we’re talking about the kind of growth that comes from giving yourself permission to evolve—whether you're running a business or just navigating your own personal leadership journey. It’s about making the most of the next 365 days, shaping who you’ll become, and owning the process along the way. Forget about quick wins or perfection; this is about real transformation through small, consistent steps. I’ll be sharing my own experience and how a single year can completely shift your life when you get clear on your vision and stay in motion.What You'll Learn:- The one mindset shift that can change everything about how you approach the next year.- Why vision beats planning every single time.- How to stay on track when life throws curveballs (because it will).- A simple practice to help you kick-start your journey today.Useful Links:- Ready to dig deeper? Let’s make it happen inside the Brazen Leaders Incubator—where ambitious women take bold steps and create real change. Hit me up in the DMs for more info. - Want to dive into more? Check out the blog for fresh insights and strategies you can apply today.Stay bold, stay brazen, and let’s keep moving forward, one step at a time.

In this episode, we cut the BS and dive into a skill every leader needs: evaluating without tearing yourself apart. This isn’t about giving yourself a pass, it’s about learning how to reflect, grow, and move forward without the self-sabotage. I’ll share what I’ve learned from my own journey and from working with ambitious women like you. We’ll talk about how to turn your mistakes and setbacks into fuel for growth, without getting stuck in judgment. Ready to lead yourself differently? Let’s get into it.What You'll Learn:How to stop dragging yourself down—and start finding what really worksThe one shift that can change how you handle setbacks foreverWhy being hard on yourself is overrated (and what to do instead)A key mindset move that can turn your “failures” into fuel for successUseful Links:Discover the Brazen Leaders Program & the testimonials!Blog Post: Want more? Check out the blog for a deeper dive into reflection without judgment.Need more support? Slide into my DMs and let’s talk about how you can join the Brazen Leaders Incubator. We’ll build the kind of leadership that changes everything—without the noise.

In this episode, we break down the real reasons why you're losing time every day and what to do about it. It's not about squeezing more into your schedule—it's about leading your day with purpose and intention. We’ll cover how to avoid the common time-wasting traps, set yourself up for success, and stay aligned with what really matters. No fluff, just straightforward strategies to help you reclaim your time and lead with clarity and focus.What You'll Learn:The sneaky habits that are quietly eating up your timeA simple mindset shift that could save you hoursHow to tap into your emotional energy for better resultsThe one small practice that can completely change your relationship with timeAnd more practical tips to help you stay in control of your dayUseful Links:Blog Post: Dive into the full breakdown and real-time strategies on the blog.Looking for deeper support? Join the Brazen Leaders Incubator to learn how to master your time and lead with purpose. Stay bold, stay brazen, and stop letting time slip through your fingers.

In this episode, we dive deep into the transformative power of daily rituals. It’s not just about going through the motions; it’s about creating intentional actions that set the tone for your day and bring balance to your life. We’ll explore how morning and evening rituals can help you take control, align your actions with your goals, and live with purpose. No fluff, just practical strategies to help you design rituals that work for you, so you can own your day, every day.What You'll Learn:How to craft morning rituals that energize and focus youThe importance of evening rituals for winding down and rechargingThe science behind rituals and how they boost productivity and well-beingTips to personalize your rituals so they align with your unique lifestyleSimple ways to stay consistent and make these rituals a seamless part of your lifeUseful Links:Blog Post: Dive into the details with actionable steps on our blog.Ready for more? Join the Brazen Leaders Incubator and connect with a community of driven individuals ready to elevate their leadership. Stay bold, stay brazen, and design a life that reflects your true potential.

In this episode, we cut through the noise and get real about repairing mistakes. It’s not about perfection; it’s about owning your mess-ups, fixing what’s broken, and moving forward with integrity. We’ll break down how to face your mistakes head-on, take responsibility, and turn these moments into powerful leadership lessons. No fluff, just practical advice to help you step up and lead with authenticity.What You'll Learn:Why owning your mistakes is non-negotiableSimple steps to rebuild trust and mend relationshipsThe power of self-compassion in tough timesHow to flip your mistakes into growth opportunitiesStrengthening your leadership through straight-up accountabilityUseful Links:Blog Post: Get straight to the actionable steps and real talk on the blog.Need more support? Hit me up to join the Brazen Leaders Incubator—where real leaders grow and get things done. Stay bold, stay brazen, and lead with the kind of integrity that leaves no room for excuses.

In this empowering episode, join Amélie as she shares powerful strategies to help you commit to yourself, stay reliable, and lead with unshakable confidence. Learn how to harness your inner strength, treat yourself with compassion and honesty, and strategically prepare for success.What You'll Learn:The power of self-commitment and reliabilityHow to treat yourself with compassion and honestyStrategic preparation to overcome obstacles and stay on trackBuilding confidence and self-trustUseful Links:Blog Post: Explore detailed practices on the blogReady for more support? Slide into my DMs to join the Brazen Leaders Incubator for exclusive coaching and a vibrant community. Stay bold, stay brazen, and lead with the fierce determination that only you can muster.

Unlock the secret to mastering your most valuable resource—time. In this episode, Amélie shares powerful strategies to help you reclaim your time and transform your life. Discover how to break free from obligations, overcome guilt, and prioritize your goals.What You'll Learn:- The true value of your time- Practical tips for effective prioritization- Strategies to overcome guilt and set boundariesUseful Links:- Episode 66: Dive deeper with Episode 66: Enough with the Guilt Trip- Blog Post: Check out detailed practices on the blogReady for more support? Slide into my DMs to join the Brazen Leaders Incubator for exclusive coaching and a vibrant community. Stay bold, stay brazen, and keep pushing the boundaries.

In this episode, we dive deep into the essential skill of emotional regulation. Learn how to master your emotions and turn them into your ultimate edge in both your professional and personal life. We'll break down four practical steps to help you be more aware, adjust, embrace, and build resilience with your emotions.Get the detailed practice steps from this episode on our blog: [link to blog post]How do you feel today? Like really?!Listen now and transform your leadership!Discover the full practice on the blog right here.

n this thought-provoking episode, we tackle the essential yet often controversial topic of the right to want more. Many of us struggle with the inner conflict of desiring more while feeling guilty about our current privileges. This episode delves into why it's crucial to embrace your bold vision for a fulfilling life and effective leadership.We discuss:The struggle to want more and overcoming internalized limiting beliefs.The positive side of ambition and the impact of desiring more.Practical steps to recognize and challenge your inner censor.Cultivating a growth mindset and developing a clear vision for your life.The importance of sharing your vision and taking bold steps toward achieving it.Join us as we explore how to give yourself permission to dream big and pursue your ambitions relentlessly. Subscribe and share this episode with those who need to hear this message.Tune in now and keep dreaming, daring, and leading!Read more on our blog: Dare to want more!

In this week’s episode, we dive into the art of self-leadership. We explore how to take control of your life and steer towards greatness. This episode is packed with insights on recognising when deeper changes are needed, overcoming self-gaslighting, and creating actionable plans to achieve your goals. Listen now to discover how to feel better every day by taking meaningful action. Plus, get access to my free check-in tool to gain clarity and set clear priorities in just 15 minutes!📍 Free Check-in Tool: Get Clarity and Focus 📍 Join the Brazen Leaders Incubator: Slide into My DMs 📍 Read the Blog: Visit the Blog Stay bold, stay brazen, and keep pushing the boundaries. 🌟

In this episode, we're diving into the transformative power of values. Discover how identifying and aligning with your core values can elevate your leadership and personal growth. We discuss practical steps to uncover your values, overcome common pitfalls, and integrate them into your daily life. For more insights and a detailed exercise on finding your values, visit our blog post here. Tune in and embrace your inner leader!

In this episode I dive into the heart of guilt and its impact on your leadership and personal life. Guilt can hold you back from reaching your full potential, but it doesn't have to. In this episode, I share practical exercises to help you identify, understand, and overcome guilt, all inspired by our latest blog post.Join me as I guide you through:- Breaking down the root causes of your guilt.- Engaging in self-dialogue to reframe your perspective.- Implementing actionable steps to learn and grow from your experiences.Ready to leave guilt behind and step into your full potential? Tune in and start your journey towards guilt-free leadership today. For detailed exercises, be sure to check out the blog post linked in the show notes.

This is the evolution of your podcast People & Digital. I announced it earlier this year – an evolution of the podcast I started in 2020, reflecting all the discussions I've had with my clients, my career growth, and the projects I’ve been developing since I started to show up around here. Welcome to Brazen Leaders - The Human Edge! Join me, Amélie, as we dive into bold leadership and brave living with insights, strategies, and real-talk interviews designed to inspire and empower you. Ready to unleash your inner leader? Let's get started!

In this thrilling episode, I take one of the scariest and most exhilarating plunges in my career - transitioning from "People & Digital" to "Brazen", a new leadership platform designed to empower human-centric leaders. As I share the six valuable lessons learned from my six-year journey as an entrepreneur, you will discover the challenges, bets, and brave moves that brought me to this point. Tune in to learn about my vision for Brazen - a launch pad for leaders seeking to create courageously, fearlessly, and brazenly, and to uncover the evolution of leadership, one bold move at a time.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

In this episode, I share with you something that blew my mind and was the beginning of an incredible journey...

This week I’m so excited to welcome Murielle Marie to the podcast. Murielle is a career coach who loves to explore the subject of work. Together, we discuss how the definition of ‘work’ is changing, and what we can all do to help feel less stuck in our careers.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Is your leadership style outdated? In this episode, I explore how it might be. We’ll delve into what it means to be a modern leader and how you can guide other people mindfully without sacrificing your sense of self.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Discover Leader by DesignSign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Intrigued by microdosing? This is the podcast episode for you. It’s where I interview Lorenzo Bown, the co-founder of Aydoo a company that takes people on a self-development journey using the power of psychedelics.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Have you met the person you’ll be in a year’s time yet..? It might sound strange, but getting acquainted with your future self can help you nail your goals. Forget creating – and failing to tick off – your daily to-do list. After listening to this podcast episode, you’ll have the tools to get far more done (without sacrificing the mental wellbeing of your current self).Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Check the next Workshops. Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

On this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Welcome to the fourth season of People&Digital! It's a new year and a new vibe for the podcast. In this episode, I'll usher in 2023 by covering the current state of CX. Want to find out more? Click the play button!Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-course.Sign up for the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

On this week’s podcast I chat to Aisha Cortoos PhD, a clinical psychologist who focuses on the subjects of sleep and stress. Aisha’s knowledge is extraordinary, and she shares her fascinating insights into everything; from breaking down the science of sleep, to explaining the ideal nap length, and stressing the importance of understanding – and protecting – our biological clocks.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

We all know communication is key. But how can you improve yours? Joseph McGuire – an expert in clear communications – reveals all in this podcast episode. We cover a range of useful info, from the best body language practices to whether you can actually tell if someone’s lying. Check it out!Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Meet Peter Snauwaert & myself for a Live session about CX & Sales!Strategy, mindset + Q&A!Magic can be repeated so ... join us!What to expect?Take a passionate man completely into purple !Take a passionate woman completely into pink !Take a man born in the Flemish speaking part of Belgium, living in the Ghent area !Take a woman born in the French speaking part of Belgium, living in Brussels area !At first sight, they have nothing in common, but wait, let's go deeper !Add some Sales (from him), mix it with some CX (from her), shake it, and add magic to it !Join me on Linkedin for more Events & Masterclasses to come ;)You want more? Go visit ameliebeerens.com

This week I’m introduced to the concept of emotioneering by Melissa Curran, founder of Modern Mind Group. As a Learning and Performance Consultant, Melissa coaches businesses to drive results through a more emotionally intelligent mindset. We talk about how this natural human response can be challenging for some, but how embracing it has huge positive power – in the workplace and beyond.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

It’s time to look at leadership in a different light. Coach and Remarkable Women co-founder Danielle Macleod explains the three different types of leadership we can foster. She talks us through the detrimental – yet common – warrior and victim mindsets, and how we can instead lean into a more positive and progressive queen leadership style.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Selling doesn’t have to be scary. Find out how to make sales work for you – without being pushy and frightening off prospects – by listening to author and speaker Michael Humblet’s experiences. From perseverance when posting on social media to why selling is still so important in a world of abundance, this episode is a must.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Can’t focus? Katie Stoddart has your back. In this episode, the coach, keynote speaker and creator of The Focus Bee podcast shares her No. 1 secret to better concentration. And it doesn’t necessarily involve ditching your phone... Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Is company culture just a buzz term? Or a transformative way to boost a business’ success? If you’re on the fence about the topic, this is the podcast episode for you. Listen to Gabriel Goldberg – a former Google employee and the founder of two successful companies – chat about how to crack the company culture code.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

New to customer experience? Not sure where to get started? CX education expert Agnese Spona joined me on the podcast this week to answer all your questions about kickstarting your journey in an industry that’s predicted to grow up to 20% in the next five years.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Imposter syndrome: the phrase on everyone’s lips. While it’s been framed as a negative, in this podcast I dig into why we can actually take positives from feeling like we’ve achieved our success fraudulently. Listen to find out how. Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX Mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

Recruiter Javier Cuadra hypes up his candidates by taking them through the ‘get hired mindset’. In this episode, he explains what this is and how it can help you get the job you’ve always wanted.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX Mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

What happens when cybersecurity meets empathy? Listen to Andra Zaharia – a communications expert in the tech industry – explain all in this podcast episode. It's worth checking out to learn about the link between these two seemingly opposing topics, as well as how you can bring more empathy into your own working life.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com

I’ve known Stéphanie Duchemin for seven years now, ever since she gave me my first shot as a consultant. So getting her on the show to talk about the employee experience has been a long time coming!Stéphanie is head of human capital at The House of Marketing, a fast-growing agency with a team of 90 people. As the group’s been evolving, she’s helped across different entities, including recruitment and talent development planning – all in all, making sure they have the right people and that they’re happy and perform at a high standard. “That's actually what makes me satisfied in my job,” says Stéphanie. "I realised that [cultivating an excellent employee experience] has an impact on people, on their development and therefore on the company as well. So it’s really a win-win.”But why else is focusing on company culture so good for business? Stéphanie adds: “I often hear, ‘Oh yeah. But if you're an employee-centric company, then maybe you're not a customer-centric company”. And my brain kind of bends. Why should it be one and not the other? In most cases, if you have employees who are happy and can thrive in their job, there’s a 99% chance that your clients will also be happy."It's really about all of these little steps, all of these little decisions that you make that build up to a company culture, Stéphanie says. “And therefore, I think it's very important to be mindful of what message you send when you decide on something; how you communicate.”Convinced? Listen to the podcast to discover more about how to do the employee experience, The House of Marketing style.Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.Useful links:Take the quiz! Which book do you need to boost your digital transformation in times of crisis?Sign up for the CX Attitude NewsletterEvery week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

In this episode, I share the 3 hardest lessons I've learned as a CX professional in the digital world – and how you can avoid them. There's no need to waste time trying to be the perfect digital professional. Save yourself the heartache by listening to the key mistakes I made during a decade-plus as a CX expert. My hindsight is your path forward!If you’re short on time, I’ve also condensed all the key tips in this quick-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.Download for free the ultimate list of questions to understand your customer!Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com

Mélanie Boucarut changed her life through coaching. It helped her to fix her relationship with her estranged mother, lose 22 kilos, save a bunch of money, find a loving partner and improve her mental health. And all this took just 2.5 years. That’s how long Mélanie has been a life coach for, but she’s also coached and mentored informally as part of her job or on the side for two decades. And it’s what she loves to do. “Don't tell this to my clients, but I would pay for the privilege to coach!” Mélanie told me. “The moment when people suddenly realise what has been blocking them, limiting them and when they manage to get over it – I love to be part of that.“It's a little bit like being a midwife, you know. I've never delivered a baby, but I imagine it's a little bit the same when you finally get the head out and the baby starts crying and you have this new life and it's beautiful.”I specifically wanted to speak with Mélanie for my podcast about all this because I knew that we could go dig deep into the topic – without any bullshit – and discover exactly how coaching can help us step out of our own way. Intrigued ? Listen to the podcast !Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.Useful links:Take the quiz! Which book do you need to boost your digital transformation in times of crisis?Sign up for the CX Attitude NewsletterEvery week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , Twitter

Building things can be exhausting, hey? In this episode, I share the one thing that’s made life’s most tiring periods much easier to deal with. Find out how to get unstuck and move forward in your career – especially when you don’t have the motivation – by listening to this.Useful links:Sign up for the free CX Crash CourseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com

I found Dutch-born coach and author Susanne Grant through her book, Drop the Motherfucking Struggle, which was the perfect discovery for me at the perfect moment.An award-winning business coach, international best-selling author and mother of two, Susanne specialises in helping entrepreneurs, team leaders and business owners redefine what success means to them so they can nail their work-life balance.Everything she teaches clients stems from her own experiences and how they shaped her beliefs that we don't need to work as hard as society suggests we should.“I went out into the big wide world and wasn't quite prepared,” says Susanne. “I truly believed that work had to be hard and horrible. But as I discovered over the years, this doesn't have to be the case.”Susanne was diagnosed with post-traumatic stress disorder when she was just 17. In her book, she writes about the impact that had and also how she used it as a stepping stone to a better life.I invited Susanne onto the podcast to discuss nailing a work-life balance - and all the fun and misery that comes with navigating this!Listen to discover a selection of the most intriguing thoughts she shared with me.Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.Additional Free Ressources:Sign up to the weekly Newsletter "The CX Attitude", the only CX newsletter that helps you to design your career in the most radical human way!The CX Crash-course : Become an outstanding CX professional - Get confidence, take action & Deliver CX!Find all my freebies on ameliebeerens.com/free-resourcesEvery week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on :  Linkedin, Instagram & ameliebeerens.com !

I was super happy to speak with Simon Vandereecken recently for my podcast. UX is not yet a hot and trendy topic in every area of our sector – but it should be!Simon has been a user experience designer and researcher for a bit more than 10 years now. He loves working on products and services to make them easier for people to grapple with while also helping companies understand their users better.Here is my conversation with Simon about not being too afraid to interview users, what he wishes people knew about UX design, and why he hates the word ‘phygital’!Or, if you’re short on time, I’ve also condensed all my key tips – FAQ style – in a summarized, quick-read version right here.Useful links:Sign up for the free CX Crash CourseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.Download for free the ultimate list of questions to understand your customer!Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com

Building up your resilience as a leader has been a super-hot topic ever since the pandemic began. In this episode, I discuss the 3 simple ways I boosted my ability to deal with change and bounce back during challenges. Listen to my tricks and they should help you become better equipped to deal with difficulties too!Or, if you’re short on time, I’ve also condensed all the key tips – FAQ style – in a summarized, quick-read version right here.Useful links:Episode #1 - How to be an agile & resilient managerSign up for the free CX Crash CourseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radical human way.Download for free the ultimate list of questions to understand your customer!Every week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com

Are you an emotionally intelligent person? If not, it's worth amping up your EQ with the help of specialist Sandra Thompson. In this episode, she shares tips for working on your emotional quotient and explains how this could even boost your earning potential while making you healthier and happier. What's not to like??Or, if you’re short on time, I’ve also condensed all the key tips in a summarised, quick-read version right here.Useful links:Sign up for the free CX Crash CourseSign up to my weekly email, the only CX newsletter that helps you to design your career in the most radical human way.Download the ultimate list of questions to understand your customer – for free!Every week, you’ll find a new episode in your favourite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com

We’ve all experienced – or at least heard stories about – passive-aggressive colleagues, bosses who ignore your requests, and coworkers who laugh at your ideas in meetings. In this week's episode of People&Digital, I'm revealing the red flags that prove your workplace is toxic – as well as suggesting the solutions to help fix it. Happy listening!If you’re short on time, I’ve also condensed all the key tips in a summarised, quick-read version right here.Useful links:Sign up for the free CX Crash CourseSign up to my weekly email, the only CX newsletter that helps you to design your career in the most radically human way.Download the ultimate free list of questions to understand your customer!Every week, you’ll find a new episode in your favourite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on Linkedin, Instagram & ameliebeerens.com