Culture Change RX

Send us a MessagePursuing RHT opportunities that are not in strategic alignment can create “strategy creep” or “strategy swap” scenarios that likely won’t play out well in the short or long termIn this episode of Culture Change RX, Sue Tetzlaff explores a critical strategy challenge facing rural healthcare organizations today: how to navigate the massive Rural Health Transformation (RHT) opportunity without losing strategic focus.With $50 billion in funding, multi-organization collaboratives, and increasing pressure to participate, healthcare leaders are being presented with more opportunities than ever before. But as Sue shares from her decades of experience as a healthcare strategist, not every opportunity is strategic.This episode introduces two key risks organizations must guard against:Strategy Creep — layering new initiatives on top of existing priorities, stretching teams thin and reducing execution qualityStrategy Swap — replacing carefully developed strategic priorities with externally funded initiatives that may not align with the organization’s true needsSue emphasizes that while funding can accelerate strategy, it should never define it. Instead, organizations must stay grounded in their mission, their community’s needs, and their clearly defined strategic priorities.She also shares practical decision filters to help leaders evaluate which opportunities to pursue — and which to pass on — so they can maintain focus, protect their teams, and achieve meaningful, lasting results:Does this directly advance one of our top strategic priorities on our plan?What are we going to need to stop or de-We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone’s Chief Transformation Officer, Courtney Kloehn, to explore what it really means to build a data-driven culture in healthcare organizations. While many organizations collect and report data, far fewer use it effectively to guide decisions, align teams, and drive meaningful improvement. Sue and Courtney discuss how organizations can move beyond simply reviewing data to using it as a tool for action, ownership, and continuous advancement.Courtney also shares a practical data-driven initiatives worksheet designed to help teams identify opportunities, align with organizational priorities, and create more impactful action plans.Here is the link to the “Data Driven Initiatives Worksheet” referenced in this episode.Past episodes with Capstone’s Chief Transformation Officer, Courtney Kloehn:Better Behaviors, Better WorkplacesTime Well Spent: The Power of the 5P ModelFeedback:  Fuel for Further GrowthFrom Event to Execution: Making Leadership Learning CountCommon Senior Team DysfunctionsWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the importance of foundational strength in rural healthcare organizations. She emphasizes how strengthening people, service, and quality creates organizational vitality, magnetism for talent and patients, and sustainable growth.Ready to strengthen your organization’s foundation and become a magnet for talent and growth?Schedule a complimentary discovery call series with the Capstone team:CapstoneLeadership.net/Contact-UsWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, host Sue Tetzlaff and guest Christy Pretzinger delve into the concept of BETTER Quotient™ (BQ) and its significance in leadership. Christy shares her journey of understanding the importance of continuous improvement and vulnerability in leadership roles. They discuss the relationship between BQ and growth mindset, the necessity of self-awareness, and the value of soft skills in the workplace. Christy introduces a three-step process for applying BQ in daily interactions, emphasizing the importance of pausing, anchoring, and choosing better actions. The conversation highlights the privilege and responsibility of leadership, encouraging listeners to embrace personal development as a pathway to organizational growth.Soft skills are predictors of success in the workplace.The pause is a gift to avoid regrettable actions.Self-awareness is crucial for effective leadership.Leadership voice carries weight and responsibility.Connect with Christy Pretzinger and WG [email protected] Better Leader Projectchristypretzinger.comWGContent.comWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff and Julie Coneset discuss the importance of meaningful celebrations, focusing on the 'why' behind recognition efforts, and share practical ideas and a comprehensive celebration guide to foster a culture of celebration in healthcare settings.How to get your guide to creating meaningful Hospital Week and other celebrations: Email [email protected] and request CELEBRATION GUIDEWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff explores the nine essential 'ITs' of customer service excellence in healthcare. She emphasizes that building a multi-faceted systematic approach, rather than just providing training, is key to achieving sustainable service quality and patient satisfaction.Quotes from the episode: “Exceptional service is not created by training alone — it is created by systems.”“Organizations that excel in service don’t just focus on patients — they invest equally in their people.”“Service excellence is not the end goal — it is part of something bigger: organizational vitality.”“Leadership behavior sets the ceiling for the organization.”“We have to move from training for service… to building systems for service excellence.”“A strong employee experience enables a strong patient experience.”“Data should drive improvement — not overwhelm, punish, or confuse.”“Service excellence is not a service initiative — it is a people-plus-systems outcome.”We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff sits down with healthcare security expert Tony York to explore the evolving role of safety and security in healthcare environments.Tony shares insights from more than three decades in healthcare security, discussing how the challenges facing hospitals today are very different from those of the past. From workplace violence and behavioral health challenges to evolving technology and building design, healthcare organizations must now take a much more proactive and strategic approach to protecting their staff, patients, and visitors.The conversation highlights why security should not simply be viewed as guards or enforcement, but as a system designed to support a therapeutic care environment where staff can focus on delivering care and patients can feel safe receiving it. Sue and Tony also discuss how leaders can begin building a culture of shared responsibility for maintaining safe healthcare environments.Resources mentioned in this episode:Connect with Tony York on LinkedInConnect with PalAmerican Security (US) or Paladin Security (Canada)Resources available at International Association for Healthcare Security & Safety  IAHSS.orgIAHSS Conference - New Orleans - April 12-14, 2026Purchase the book We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with Chris Benson from Juniper Advisory about the complexities of healthcare partnerships, particularly in the context of mergers and acquisitions. They discuss the cultural implications of these partnerships, the current trends in hospital consolidations, and navigating the decision-making processes. Healthcare partnerships can take many forms.The decision to partner should be driven by community needs and organizational goals.Many hospitals are still independent, but consolidation is a growing trend.Understanding the motivations behind mergers can help boards make informed decisions.The process of exploring partnerships can take several months and requires careful planning.Engaging stakeholders early in the process is crucial for success.Maintaining a focus on quality care is essential for any partnership. If you would like to connect with Chris or learn more about Juniper Advisory, you can find them here:🔗 https://juniperadvisory.com🔗 Connect with Chris on LinkedIn We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses how healthcare leaders can transform their leadership approach to reduce their stress, frustration, and dissatisfaction, improve their results, and even feel re-energized for this meaningful work. She emphasizes that there is a disconnect between leadership effort and results which is the likely source of leadership turnover and burnout. Sue introduces two solutions: 1) the “leadership bundle” (a new way of working for leaders); and 2) a focus on fewer, high-priority goals (a new way of focusing a leader’s work). Understanding the root cause of leadership turnover and burnoutDissatisfaction and stress comes from a disconnect between effort and resultsThere is a better way for leaders to work more effectively with less stress and more satisfactionNarrowing the focus can achieve greater impactFor leaders to learn a better way to work — with more focus, less stress, and stronger results, register for the upcoming virtual Capstone Leadership Summit starting on April 7th. Details are available here. Or email [email protected] to inquire. A past podcast episode, 4 Hidden Upsides to Challenging Goals, was mentioned in this episode.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff and Ben Davis discuss the transformative journey, “The Experience Initiative,” of Glencoe Regional Health. They explore the importance of leadership development, establishing a goal cycle, empowering employee-driven teams, and navigating change in a healthcare organization. The conversation emphasizes the need for proactive leadership and the significance of self-care in fostering an agile and resilient organizational culture. The Experience Initiative supports the organization’s aims to be the provider and employer of choice, to keep care local and margins strong.Establishing a goal cycle aligns organizational efforts with strategic priorities.Employee-driven teams foster ownership and engagement in initiatives.Navigating change requires commitment and resilience from leadership.Slowing down and shifting from reactive to proactive can enhance effectiveness and reduce burnout.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical importance of workforce well-being in healthcare organizations, particularly in the context of change management. She highlights the phenomenon of change fatigue, which arises from poorly led changes that inadvertently harm employee well-being. Sue emphasizes the need for organizations to adopt proactive leadership practices that promote both effective change and employee well-being. She outlines common barriers to successful change and stresses the importance of agility in organizations to thrive in a constantly evolving environment. The conversation concludes with a call to action for organizations to seek expert help in navigating these challenges.Change fatigue is often a result of poorly led change initiatives.Well-being should be integrated into the change process, not an afterthought.Effective leadership practices are essential for promoting well-being during change.The healthiest organizations lead change and well-being simultaneously.Change fatigue can limit an organization's ability to pursue future changes.Effectiveness in change management is vital for long term organizational success.Burnout and turnover can be mitigated through effective change leadership.Seeking expert help can accelerate the process of learning to lead changes successfully.For executives of small or rural healthcare organizations -- discover more about achieving organizational vitality by initiating your complimentary discovery call series at CapstoneLeadership.net/Contact-UsWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, host Sue Tetzlaff and guest Shannon McKay discuss the intricacies of provider recruitment in rural healthcare. They explore effective strategies for attracting providers, the importance of community fit, and the evolving expectations of healthcare professionals. The conversation highlights the significance of cultural alignment within healthcare organizations and the dual role of recruitment firms in engaging with both clients and candidates. Active sourcing is essential for successful recruitment in rural areas.Understanding the candidate's (and spouse’s) lifestyle preferences is crucial for retention.Community fit is as important as practice fit in recruitment.Work-life balance expectations are changing among healthcare providers.Cultural fit can affect recruitment decisions.Recruitment firms develop relationships with both the organization and the candidates.If you’d like to connect with Shannon or learn more about Adkisson Search, you can find them here:✉️ [email protected]🔗 https://www.adkissonconsultants.com/We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the prevalent belief in healthcare that working harder leads to better results. She challenges this notion, emphasizing that sustainable success comes from changing how work is done rather than increasing effort. Sue highlights the importance of understanding what needs to be done differently, fostering competency and consistency in new practices, and the role of systems in facilitating transformation. She also addresses the often need for external support in learning how to implement changes effectively and warns against starting from scratch or reinventing the wheel when seeking improvement.Key TakeawaysThe belief that working harder leads to better results is flawed.Sustainable success comes from changing how we work, not how much we work.Better engagement and outcomes require different leadership behaviors.Competency and consistency in new practices is essential for changes in results.External support can significantly aid in the success and speed of organizational transformation.Avoid starting from a blank slate; use proven systems as a foundation for the new way of working.If you are exploring ways to strengthen execution systems and leadership infrastructure, you can learn more about scheduling a complimentary systems discovery conversation here:CapstoneLeadership.net/Contact-UsWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, converses with Heather Schragg, the Director of Quality and Risk Management at Eaton Rapids Medical Center (Michigan). They discuss Heather's personal and professional transformation over the past 13 years, particularly through the implementation of their organization’s 212 Degree Initiative. The conversation explores the importance of communication, employee engagement, and the impact of gratitude. Heather shares insights on navigating change post-COVID, the evolution of leadership roles, and the significance of continuous improvement.The 212 Degree Initiative has transformed both personal and professional aspects of leadership.Engaging employees in the journey is crucial for success.Communication is key to improving patient experience and satisfaction.Gratitude and appreciation can significantly enhance workplace culture.Sustaining initiatives requires continuous effort and adaptation.Celebrating small wins fosters motivation and engagement.Data-driven decision-making is essential.Referenced in this episode:Connect with Heather Schragg on LinkedInLearn more about Eaton Rapids Medical CenterResource referenced in the episode – 212 DegreesJoin Fans of the Framework (Capstone’s private Facebook grWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, kicks off Season 3 by reflecting on the podcast's journey and the mission of Capstone Leadership Solutions. She emphasizes the importance of focusing on the “people side” of healthcare, particularly for small and rural healthcare organizations. Sue introduces three key themes for the season: becoming an 'Employer of Choice,' a 'Provider of Choice,' and strengthening the community hospital as a vital community asset. She shares success stories from various hospitals that have transformed their employee engagement and patient satisfaction through adopting a systems-approach to successful change. The episode sets the stage for a season filled with insights on how healthcare leaders can create sustainable progress and build hospitals that communities trust and rely on for generations.For executives of small or rural healthcare organizations -- schedule your complimentary series of systems discovery calls at CapstoneLeadership.net/Contact-UsKey TakeawaysStrong hospitals don't happen by accident; they are designed intentionally.Engagement isn't something you demand; it is something you design.When we strengthen a community hospital, we strengthen the community.Leadership strength and employee contributions are key to being an employer of choice.Standardizing excellence in healthcare leads to community recognition and growth.Weekly podcast episodes in Season 3 of Culture Change RX will focus on key themes of culture, care, and community.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the critical role of relationships in frontline leadership within healthcare. She emphasizes that effective leadership is not just about authority or tasks, but about building and maintaining strong relationships with employees, bosses, HR partners, peers and more. Sue outlines seven key relationships that are essential for success and provides a bonus resource on how to proactively strengthen these connections to enhance engagement and performance. Relationships are the foundation of effective leadership.Strong relationships lead to better employee engagement and retention.Strengthening relationships can be a valuable proactive and routine activity.Access a detailed resource which guides relationship ratings and improvement recommendations: email [email protected] to request the 7 Key Relationships resource.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the challenges and opportunities facing healthcare leaders as they enter a new year. She emphasizes the importance of reflection, the need for stronger systems, and the role of people systems in creating a sustainable and resilient healthcare environment. Sue outlines four essential systems that can help organizations continuously and successfully improve and grow, ultimately leading to a more confident and engaged workforce and a thriving organization. She invites healthcare executives to connect for further collaboration and support in achieving their goals for the year ahead.For executives of small or rural healthcare organizations -- schedule your complimentary series of systems discovery calls at CapstoneLeadership.net/Contact-UsLeaders in healthcare often reflect on the past year to identify what worked and what didn't.Healthcare executives desire relief, confidence, and measurable progress in their organizations.Investing in leadership, culture, and engagement leads to better outcomes for healthcare organizations.Good intentions alone are insufficient for meaningful change; systems must be in place.Change should feel manageable and coordinated, not constant and overwhelming.Experience and strategic support can help healthcare organizations navigate challenges effectively.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, I speak with Christina Hazekamp, Vice President of Client Operations at the I-PASS Institute, about one of the most mission-critical aspects of healthcare delivery: safe and effective handoff communication.Christina shares why structured communication matters now more than ever, how the I-PASS mnemonic reduces cognitive load for clinicians, and how standardizing communication fosters teamwork, trust, and patient safety. The conversation also explores common barriers to change, how to engage front-line clinicians, and the reality that culture change doesn’t happen overnight—but with leadership, alignment, and systems, it does happen.Whether you’re working to improve teamwork, strengthen your patient safety culture, or create greater consistency across caregivers, this episode provides both encouragement and actionable insights.Learn more about I-PASS: https://www.ipassinstitute.com/ Connect with Christina:[email protected]://www.linkedin.com/in/christina-hazekamp-mph-3a247350/We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this celebratory 100th episode of Culture Change RX, I reflect on the journey of the podcast since its inception in early 2024. The episode highlights key themes and subcategories discussed in previous episodes, focusing on improving the employee and patient experience in healthcare organizations. I emphasize the importance of organizational culture, employee engagement, leadership effectiveness, and communication in fostering a positive healthcare environment. Download (and  share!) this helpful index of prior podcast episodes.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, I discuss the importance of setting challenging goals within organizations. Soft goals do not lead to significant improvements and that setting hard goals can spark creativity, increase engagement, and surface underlying issues that need to be addressed. By aiming for ambitious targets, organizations can achieve more in less time and foster a culture of motivation and collaboration. I encourage you to embrace the challenge of setting big goals for the upcoming year, particularly in the healthcare sector, where the stakes are high.Key Takeaways“Soft (easy) goals,” leading to slow incremental improvement or growth, just don't serve us.“Less is more” when it comes to the quantity of goals, this allows for each goal to be more challenging.Setting hard goals sparks creativity.We can't ignore certain challenges any longer if they interfere with achieving a big goal.High engagement is prompted by a big goal that requires an “all in effort” to win.Difficult goals lead to making more progress in less time.We should win at providing safe and satisfying care and creating a best-place-to-work organization.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, engages in conversation with one of Capstone’s transformational experts, Julie Coneset. They discuss the transformational assessment, planning, and coaching process at Capstone Leadership that makes up the early weeks of Phase One activities for healthcare organizations that are engaged in a Capstone partnership. They explore the importance of establishing a strong foundation for this transformation through this strong start. The conversation emphasizes the need for tailored team structures and action plans that respect past efforts while fostering a culture of continuous improvement and growth.Julie  joined me on a previous episode, The Art of Meaningful Employee Evaluations. If developing leaders through thoughtful, human-centered processes matters to you, that episode is worth a listen as well.Key TakeawaysPhase I activities are crucial for setting the foundation for long-term change.Deliverables include team and leadership action plans.The initiative champion plays a key role in leading change.Data collection is essential for assessing organizational needs.Plans are tailored to meet specific organizational goals.Past experiences with large-scale change initiatives help to inform future strategies.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the emotional toll on healthcare workers due to staffing losses and the systemic issues affecting the workforce. Sue emphasizes the importance of the 'people pillar' in healthcare, arguing that without strong support for staff, healthcare systems cannot thrive. Sue calls for healthcare leaders to prioritize their people, rebuild trust, and create systems that support engagement and culture. Key Takeaways:Staffing losses are a significant concern for caregivers.Leadership challenges often stem from systemic issues.Healthcare cannot thrive without strong support for its people.Engagement systems are crucial for healthcare success.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses the unique advantages of small and rural healthcare organizations. She emphasizes the strengths of relationships, agility, and community loyalty, arguing that these factors contribute to a strategic advantage in the healthcare sector. Sue shares insights on how small organizations can leverage their size to foster deeper connections, adapt quickly to changes, and ultimately provide better care for their communities - making the preferred choice, the better choice. The episode concludes with a call to action for small healthcare organizations to embrace their strengths and challenge the notion that bigger is better.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, explores the significant benefits of setting a master calendar of key activities and events for the year ahead, highlighting how it improves culture and trust, momentum, efficiency, strategic clarity, and better results (e.g., improvement, growth). The discussion emphasizes the importance of pro-actively determining how best to spend your time, aligned with top strategic priorities and the key activities that support the successful execution of those strategies.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff explores the role of the medical staff in becoming the provider of choice through cultural transformation. She emphasizes that while medical staff engagement is crucial, the primary focus should be on creating systems that enhance the providers, staff, and patient experiences. By addressing workplace culture and improving communication, hospitals can create a positive environment that benefits both providers and patients. Sue outlines Capstone's approach to guiding hospitals through this transformation, highlighting the need for a structured framework that allows providers to focus on patient care without the burden of systemic dysfunction.Cultural transformation enhances the provider experience.Providers and patients benefit significantly from cultural changes.A positive work environment leads to better patient care.Retention rates improve with a positive culture.Word of mouth among providers can attract talent.Capstone provides a structured approach to transformation.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff and Doug Morse discuss the complexities and challenges faced by rural healthcare organizations. They explore the importance of strategic planning, optimizing existing services, and making informed decisions to drive growth and improve patient care. The conversation emphasizes the need for clarity in strategy and the effective use of existing resources. Doug shares actionable insights for healthcare leaders to navigate uncertainty and enhance their operational effectiveness.Optimizing existing services is crucial for success.Deciding on strategic initiatives requires careful consideration.Focused improvements can lead to a ripple effect in performance.Existing resources can be harnessed for better outcomes.Healthcare organizations benefit from prioritizing high-impact activities.Connect with Doug Morse on LinkedInWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff interviews Stephanie Senger, founder of Rural Staffing Services, who shares her journey in healthcare recruitment for rural hospitals. The conversation explores the importance of building relationships with clients and candidates, innovative staffing solutions, and the significance of community support in rural healthcare. Stephanie discusses the Good Neighbor Project, mental health awareness in recruitment, and her aspirations for future community engagement. The episode emphasizes the need for personalized recruitment processes and the challenges faced in rural staffing.Building relationships with clients and candidates is crucial for successful placements.The Good Neighbor Pledge aims to support healthcare professionals in rural areas.Candidates often relocate for positions, making the recruitment process emotionally charged.Rural Staffing Services aims to centralize recruitment efforts for rural hospitals.The future of rural staffing includes more collaborative initiatives and support systems.Connect with Stephanie Senger - [email protected] Staffing ServicesEpisode mentions - Noah Kahan: Busyhead Project We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff explores how certain strategic decisions become turning points that forever change the future of an organization. She shares how courageous leaders move beyond incremental improvements to make trajectory-changing moves—decisions that blend clarity, courage, and execution. Listeners will gain insight into how Capstone Leadership partners with healthcare organizations to help them align strategy and execution, ensuring that their next big move doesn’t just shape results—it builds a legacy.Every organization has pivotal moments that change everything.Pivotal moves can include new buildings, key hires, or strategic decisions.In the history of an organization, those trajectory changing moves can be differentiated from those efforts that target incremental improvements or growth.Healthcare organizations can make the shift that creates long-term culture change.Contemplation of future trajectory changes is crucial for healthcare executives.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageCEO Ben Davis provides his fifth quarterly update on the happenings of Glencoe Regional Health’s Experience Initiative which is targeted at improving access to care and elevating the patient, resident, and employee experiences.Leaders aim to leave a lasting impact on their organizations.Community involvement evolves as healthcare leaders and employees learn new skills as part of the Experience Initiative.Leadership development fosters a culture of accountability.Measuring success involves both objective metrics and subjective feelings.Adaptability is key in facing external challenges in healthcare.Rural healthcare can provide quality care that rivals larger organizations.Collaboration across departments improves overall organizational effectiveness.In this fifth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the strategy execution processes within his organization. Ben emphasizes the importance of community impact, leadership development, and overcoming challenges in the healthcare sector. The conversation highlights the significance of employee engagement and the need for adaptability in the face of external challenges. Ben shares insights on measuring success and the future of rural healthcare, advocating for a focus on quality care and community involvement.Missed earlier episodes in this series with CEO Ben Davis?Listen to Part 1We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the essential elements of developing high-performing teams in healthcare. She emphasizes that high performance is a continuous journey rather than a destination. She highlights the importance of distinguishing between behavior, performance, and contributions. Sue outlines leadership practices that foster team growth, the significance of feedback, and the need for leaders to engage in meaningful conversations with their employees. The episode concludes with a call to action for leaders to embrace these practices to elevate their teams and organizations ongoingly.Developing high-performing teams is a continual pursuit.Each team member should always strive to improve their behavior, performance, and contributions.Feedback is essential for individual and team growth.Recognizing positive behaviors encourages their repetition.Leaders must set clear expectations for behavior, performance, and contributions.Effective feedback can be both informal and formal.Engaging in conversations about performance fosters improvement.Leaders play a crucial role in helping their employees and teams improve and succeed.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff and Natasha Todorovic-Cowan explore the multifaceted topic of change management. Natasha shares her journey into the field, emphasizing the importance of understanding human nature and change readiness. They discuss the untapped potential within organizations, the significance of creating structures for employee engagement, and the necessity of customization in change initiatives. The conversation also touches on hard truths about change management, the importance of measuring culture, and the need for diverse perspectives in teams to foster innovation. Natasha concludes with insights on designing change that aligns with people's motivations, highlighting the critical role of leadership in facilitating successful transformations.Organizations have untapped potential that needs to be recognized and unleashed.Creating structures for engagement is essential for valuable employee contributions.Customization in change management is crucial for success.Understanding change readiness can help prevent conflicts in teams.Designing change to align with people's motivations leads to better outcomes.Connect with Natasha Todorovic-Cowan - (LinkedIn)Grab a copy of Making Change Work: https://books.spiraldynamics.org/makingchangeworkWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff unpacks a common pattern in healthcare organizations: one leader or department excelling while the rest of the hospital struggles to keep up. These bright spots, while encouraging, are often fragile and siloed. Sue contrasts this episodic excellence with the power of systemic success—when every leader, every team, and every department is aligned and performing at high levels.Episodic excellence feels good in the moment but is fragile and unsustainable.Relying on a single standout leader or department creates imbalance and single points of failure.True culture change happens when success spreads across all leaders, departments, and teams.Tactics that can move organizations from isolated wins to systemic success:Adopt a unified leadership model.Create structures to spread best practices.Hard-wire accountability to organization-wide outcomes.Systemic success compounds: engagement boosts patient experience, which improves financial performance.She shares the root causes of isolated excellence, the risks it creates, and practical strategies for leaders to spread success organization-wide. From adopting a common leadership model to creating accountability structures that reinforce shared goals, Sue highlights how to build resilience, agility, and lasting results.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about the power of goal-setting. Sue explains how setting and achieving goals not only helps organizations reach targets but also elevates the behavior, performance, and contributions of individuals and teams. By engaging employees in goal-setting, leaders create a pathway to cultural transformation—turning “this is how we do things around here” into “this is how we do things better.” Through a story of a community hospital’s housekeeping department, Sue illustrates how goals can shift culture, drive results, and create meaningful change across the organization.Goal-setting isn’t just about achieving more—it elevates behaviors and performance.Engaging employees in the process of setting and achieving goals boosts ownership and contribution.Department-level goals can ripple outward, impacting the entire organization.Culture shifts when “this is how we do things” becomes “this is how we do things better.”Real stories, like that of a housekeeping department, prove that goal-setting drives culture change and results.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about one of the simplest yet most effective leadership tactics: writing thank you notes. She emphasizes that appreciation should not be a one-off initiative but a regular, heartfelt practice. Leaders who consistently recognize employees connect their efforts to organizational impact, fostering motivation and loyalty. This short episode serves as both an encouragement and a practical reminder for leaders to embed recognition into their daily leadership routines.Recognition isn’t a program—it’s a consistent practice.Thank you notes are a simple, quick, and meaningful way to show appreciation.Consistency and specificity make recognition more impactful.Recognition bridges the gap between effort and impact, helping employees see the difference they make.Leaders who make recognition a daily habit strengthen trust, morale, and organizational culture.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this Culture Byte episode of Culture Change RX, Sue Tetzlaff engages in conversation with Halle Pardun (full time hospital Marketing Director and part time Capstone Coach) about the importance of community mindedness in community hospitals. They discuss the role of an employee-driven community team, employee volunteerism, intentional marketing strategies, and their Quest for Excellence initiative aimed at improving and growing healthcare services. Halle shares insights on how to effectively engage employees and the community, the significance of word-of-mouth campaigns, and plans for furthering their community outreach.Engaging employees leads to fresh ideas for strengthening community relations.Intentional marketing strategies are crucial for effective outreach.Word of mouth is a powerful tool for community awareness of existing and new services.Collaboration across departments enhances community efforts.New employee orientation is key to introducing community initiatives and opportunities for employees to contribute.Community teams can significantly impact hospital reputation.Healthcare marketing is about connecting with the community. We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying, and consistent across all interactions. Drawing parallels with the hospitality industry, particularly the Grand Hotel, she illustrates how high standards can be achieved through organization-wide commitment, employee engagement and leadership. The conversation also addresses the challenges of variation in service delivery and the need for a standard-dependent culture to ensure that every patient can count on receiving exceptional care.Healthcare should be counted on for exceptional care and service.Service excellence can't be achieved through the efforts of a few standout employees.High standards must be established and embraced organization-wide.Employee-driven efforts are key to achieving service excellence.Variation in service delivery affects the patient experience and the organization’s reputation.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the importance of mission, vision, and values in the context of a community hospital. They explore how these elements evolve over time, particularly in response to organizational growth and community needs. Michelle shares insights from her experience as CEO, emphasizing the significance of engaging stakeholders in the process and ensuring that the mission and vision are actively lived and communicated within the organization and the community.While an organization’s mission, vision, and values don’t change often, they do need to evolve with the organization.Engaging stakeholders in the revision process is crucial.Behavior standards should be updated alongside mission, vision, and values changes.Organizational identity should reflect current capabilities and future aspirations.Regular reflection on mission and vision can drive organizational excellence.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the importance of trust in leadership, employee engagement, and the need for transparency and education to navigate financial challenges. Tetzlaff shares strategies for overcoming these challenges, including the implementation of systems like goal cycles and employee-driven teams, to foster a healthier organizational culture and improve financial outcomes.Financial challenges are often top of mind for employees.Trust in leadership is essential during times of uncertainty, crisis, or challenges.Engaging employees can lead to innovative solutions for financial issues.Transparency about financial situations fosters a healthier culture.Education is crucial for both leaders and employees in finance.A sense of urgency can unite teams during crises.Systems like goal cycles can help organizations overcome financial challenges.Effective communication is key to the betterment of employee morale.When leaders engage employees in helping to overcome challenges, this serves to foster the sense of loyalty and commitment.If you want to go deeper on building trust during tough times, check out these related episodes:Crisis-Proofing Culture Through Trusted LeadershipTrust Builds as We Deliver on Plans and GoalsA Trust Deficit Will Hamper Momentum and Undermine ProgressWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageBuilding a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community.In this episode of Culture Change Rx, Sue Tetzlaff interviews Theresa Sullivan, CEO of Samaritan Healthcare in Moses Lake, Washington, about the transformative journey of building a new healthcare system. They discuss the importance of community engagement, strategic planning, and the involvement of healthcare professionals in creating a healthcare environment that prioritizes patient experience and service excellence. Theresa shares insights on their holistic approach to the construction process, the significance of listening to the community and healthcare professionals, and the vision for a cohesive healthcare system that extends beyond the new building.Align strategic plans with community needs and input.Employee engagement is key to a successful transition.Creating a cohesive healthcare system involves all facilities and staff.Service excellence is a priority in the new healthcare vision.Leadership development is essential for organizational growth.Celebrating milestones fosters a positive organizational culture.Listening to values and feedback shapes the healthcare environment.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the critical aspects of transforming toxic workplace cultures, emphasizing the importance of local leadership, team dynamics, and individual behaviors. She outlines strategies for addressing toxic cultures, including the role of leadership in modeling positive behaviors, the shifting of team dynamics, and the necessity of addressing individual toxic behaviors. The episode culminates in a call to action for front-line leaders to take responsibility for their important role in creating a thriving workplace culture.Leadership is local and has a direct impact on the team culture.Toxic cultures can often be traced back to leadership behaviors.Team dynamics play a crucial role in workplace culture.Rituals and routines can either enhance or detract from team culture.The cost of keeping a toxic employee can outweigh the cost of replacing them.A five-point correction conversation can help address chronic, persistent toxic behaviors.Change requires commitment from both the leader and team members.Creating a thriving culture doesn't require new resources, just a commitment to change.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageA positive organizational culture is reflected in employee interactions with the community.In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evolution of community engagement and employee relations within the organization. They discuss the importance of building relationships, the impact of employee contributions, and the strategic alignment of community events with local needs. Sara shares insights on the SMH Cares program, which incentivizes employee participation in community initiatives, and highlights the hospital's commitment to fostering a positive organizational culture. The conversation culminates in a celebration of the hospital's 75th anniversary and its ongoing commitment to engaging with the community. Community engagement is essential for building trust and market share.Employee involvement in community initiatives enhances job satisfaction and retention.The best hospital ambassadors are your people.The SMH Cares program rewards employees for their community service efforts.Strategic planning is crucial for aligning community events with local needs.Building relationships with community partners is key to successful engagement.Celebrating milestones, like the 75th anniversary, strengthens community ties.Innovative events can revitalize traditional community engagement efforts.Engaging employees in community marketing is proving to be more effective than traditional advertising.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageSenior leadership team dysfunction in one or more of five specific areas can undermine the success and speed of leading organization-wide improvement and growth initiatives.In this episode, Sue Tetzlaff and Courtney Kloehn discuss the critical importance of strengthening senior leadership teams within healthcare organizations. They explore the common dysfunctions that can hinder effective leadership and provide actionable tactics for improvement. The conversation emphasizes the need for cohesive teamwork, strategic focus, and continuous development to foster a positive organizational culture. Key categories for leadership improvement are identified, along with practical steps for ongoing enhancement of team dynamics.How senior leadership teams function collaboratively is crucial for stewarding successful organization-wide change initiatives.Diverse perspectives in leadership discussions strengthen decision-making.Empathy and understanding among team members enhance collaboration.Regularly scheduled meetings should focus on strategic rather than operational issues.Leadership practices must be role-modeled by executives to be effective.Building trust is essential for effective team dynamics.Facilitated conversations can help identify areas for improvement.Continuous monitoring of leadership effectiveness is necessary for growth.Creating a fun and engaging environment can enhance team collaboration.We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the critical issue of misalignment within healthcare organizations. She shares insights from her experience founding Capstone Leadership Solutions and outlines a framework for achieving great strategies. The conversation emphasizes the importance of creating alignment through team structures, effective leadership, and achievement systems, while also addressing the barriers to change. Sue encourages healthcare leaders to adopt this framework to enhance organizational culture and performance and ultimately long term viability and success.Misalignment is a significant issue in healthcare organizations.Capstone’s framework for achieving great strategies includes an execution emphasis for creating alignment, ownership, and agility.Creating alignment involves engaging frontline employees in strategic priorities.Leadership systems must be unified to avoid misalignment.Achievement systems help in setting and achieving organizational goals.Change systems face common barriers that can hinder progress.A unified framework can eliminate guesswork in improvement efforts.Alignment enhances organizational effectiveness.Access the past episode, The Formula Behind Your Hospital’s Future: Fading or Rocket Fuel? https://www.buzzsprout.com/2315930/episodes/17479922 referenced in this episode.Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk.Join Capstone Coaches and healthcare leaders from all around the country in our private Facebook group, Fans of the Framework. We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageLeverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability.In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safety in healthcare leadership. She emphasizes the significance of strengthening relationships through rounding, effective questioning, and the need for follow-up to build trust within teams. The conversation highlights practical options for leaders to engage with their employees in conversations about the culture of safety and high reliability.Access the resource document (3 Options for Psychological-Safety related Rounding Questions) referenced in this episode.Rounding is a proactive approach to leadership.Effective rounding can elevate psychological safety.Local leadership significantly impacts organizational culture.One option for rounding questions: Use employee surveys to inform rounding discussions.Another option for rounding questions: Amy Edmondson’s psychological safety assessment questions are adapted into a set of seven possible rounding questions.A third option for rounding questions:  When the environment and/or relationship warrants it, specific “low-trust” rounding questions will be more appropriate for leaders to ask.Follow-up is key to building trust in relationships.Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk.Join Capstone Coaches and healthcare leaders from all around the country in our private Facebook group, Fans of the Framework. Are we conneWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode, Sue Tetzlaff discusses the challenges and strategies for leadership in healthcare organizations, emphasizing the importance of moving beyond the status quo to foster growth and community impact. She introduces two contrasting formulas for organizational success: the fading formula, which leads to deterioration, and the rocket fuel formula, which focuses on investing in people, service, and quality to drive growth. Tetzlaff shares her experiences and insights on strategic planning and execution, urging leaders to prioritize foundational pillars for sustainable improvement.The strategic formula you follow matters: the “Fading Formula” leads to burnout and stagnation, while the “Rocket Fuel Formula” powers lasting improvement and faster growth.The 2-minute video clip referenced in this episode:  https://vimeo.com/1096998506?share=copyA flawed strategy formula can quietly erode even the best organizations—deteriorating culture, overstretching people, and stressing systems.The fading formula stresses people and deteriorates quality, leading to organizational decline versus the intended positive growth.The rocket fuel formula emphasizes a priority investment in core pillars which represents the core mission of the organization - high quality services. Successful healthcare organizations prioritize people, service, and quality.Strategic plans must be built on effective formulas for success.Expert guidance can enhance strategic planning and execution.Strengthening healthcare organizations positively impacts communities.Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-usWe’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times. She provides real life examples and practical takeaways for leaders related to strengthening trust and teamwork, even in the face of uncertainty and fear.There are two categories of trust-building activities in leadership: our everyday actions and our responses to episodic crises.Our day-to-day trust-building activities should not be neglected during times of crises.Trust can be diminished - or strengthened - during challenging times.Fear is a major contributor to silo creation, working against our heightened need for teamwork and collaboration.Leaders must anchor their teams during uncertainty by remaining calm and connected.Acknowledging threats while reinforcing stability is crucial for maintaining trust.Visibility and accessibility of leaders are essential during challenging times.Reminding teams of their past resilience can strengthen trust and teamwork.Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change, Sue Tetzlaff emphasizes that efforts to elevate both competency and consistency are crucial for effective culture change and improvement. Competency relates to the quality and standards of practice, while consistency pertains to the frequency and application of those practices. The conversation explores how there are differences in how improvement teams and/or leaders approach increasing competency versus how they approach gaining more consistency. Ultimately, by focusing on both competency and consistency, an organization is aiming for a culture of continuous improvements that can be both measured and felt.Culture is how we do things around here which implies both competency and consistency in those “chosen things.”Competency relates to the quality of practice.Consistency is about the frequency of practice.A starting point is defining what it means to be both competent (how) and consistent (how often) in each required practice or standard.Understanding the 'why' behind practices enhances efforts to achieve both competency and consistency.Training, mentoring, and coaching are key to elevating competency.Accountability tactics are key to gaining and maintaining consistency.The long game in culture change requires sustained efforts focused on both competency and consistency of “how we do things around here.”Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the importance of initiating movements within healthcare organizations to create lasting and impactful change. She emphasizes that true revolutions require more than incremental improvements; they demand a collective effort around a shared purpose. Tetzlaff shares insights on how to mobilize people, the significance of leadership, and the necessity of data in driving change. She also highlights successful examples of movements and the importance of celebrating the “first followers” as the movement builds momentum.A movement is more than incremental change; it is impactful and lasting.Starting a movement often begins with one person or a small group.Hope is not a strategy; movements require intentionality and leadership.Celebrating first followers is crucial for building momentum.Data is essential for guiding and measuring the impact of a movement.Expect resistance and noise; persistence through this is key in the infinite game of change.Communication cadence is vital for keeping the movement alive.Creating a volunteer army can empower employees to drive change.Leaders play a critical role in activating and sustaining movements.Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his rural healthcare organization. As they mark the completion of the first year of Glencoe’s “Experience Initiative,” they explore the concept of the 'whirlwind' in daily operations, the necessity of grit and perseverance in navigating change, and the significance of investing long term in people to foster a culture of growth and excellence in patient care.Investing in people is crucial for organizational success and quality patient care.Data tracking is important to measure progress and motivate change.Leadership development is one of the key focuses and a recent on-site leadership training achieved a high satisfaction rating by the leaders attending.The 'whirlwind' refers to the daily operational challenges that take time and energy and may distract from pro-active improvement and growth activities.Grit and perseverance are essential for successful change management.Adoption of new practices may take time, and at the one-year mark it is estimated that maybe only 10-15% of staff are currently engaged in these new initiatives which is right on target as to what could be expected at this point in the transformation.The journey of transformation is ongoing, requiring continuous effort and commitment.Missed earlier episodes in this series?👉 Listen to Part 1👉 We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff explores the concept of being 'in the red' culturally within healthcare organizations, drawing parallels to financial health. She discusses key indicators of cultural health, the impact of employee disengagement, and the necessary components of a cultural turnaround. Emphasizing the importance of strong leadership and long-term commitment, Tetzlaff encourages organizations to assess their cultural status and take action to foster a thriving workplace environment.Data is essential for understanding cultural health and guiding improvements.Key indicators of cultural health include turnover rates and employee engagement scores.Active disengagement costs the U.S. economy significantly.Culturally in the red feels like negativity and disconnection.Cultural recoveries require strong leadership and clear diagnosis.Organizations should assess their cultural status regularly.A healthy culture attracts talent and improves patient care.Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.When you’re ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast. 📩 Subscribe here3. Break through to the next level of greatness in your organization with help from my team and me.When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.