At Your Service

This episode dives into the daily grind of the job, with hosts Hepp and Uncle Barry sharing real guest moments from the floor and approved pro tips that elevate the dining experience.

The fellas kick things off by sharing their perspectives on what it really takes to retain a new customer. They reflect briefly on their experiences working late night shifts, highlighting the challenges and lessons learned. The conversation then shifts to the idea of a “perfect” guest experience, what it looks like and how to consistently deliver it. Plus more!

This episode of ATS kicks off with reactions to recent operations, staffing and a discussion on employee retention. Then, Barry shares his favorite moments from getting haircuts over the years. Finally, the crew tackles a thought-provoking question: “Would I serve me?" And more!

From Culture to passion, the fellas kick start the discussion with some elements that make a service team click. This episode ends abruptly due to some technical difficulties. Stay tuned

As Uber ventures into Kenya’s iconic safari scene, we explore the hype, the doubts, and whether innovation can truly meet the wild. The conversation segue into some wild service fail stories from the fellas, because context matters. Plus, we unpack how France’s Health Minister turned hero mid-flight to Hanoi, stabilizing a patient before landing. And more!

In this pilot episode, the fellas introduce themselves and dive into a review of the inaugural Kenya Bartender Week in Nairobi. Sure, they veer off topic, often, but the conversation never strays too far from the heart of the industry; service, community, and the people behind the scenes. Expect raw opinions, real stories, and the kind of off-script commentary you won't hear on a panel discussion, this is served straight up.