Commerce Beyond Borders

Dr. Sumit Mitra is CEO of Tesco Business Solutions and Tesco India, overseeing a team that spans payroll and finance to AI, property, supply chain, and customer contact — serving 90 million shopping trips a week. In this episode he gives us an inside look at how Tesco is applying AI across the business, what's actually delivering results, and what India's retail revolution is signalling for the rest of the world. We cover: What Tesco Business Solutions actually does — and why the CEO calls it Tesco's key competitive differentiator How Tesco structures AI into three buckets and why prioritisation matters more than technology The 50K / 60-day rule: how they cut failing projects before ego gets in the way Real AI use cases delivering triple-digit million returns in cash flow and personalisation Why AI for operations means reimagining the whole process, not automating a step India's leap from kirana stores straight to quick commerce — and what's driving it Whoosh, Tesco's 30-minute delivery service, already a £400M business Omnisol: how Tesco is now taking its proprietary AI tools to market for other retailers Guest: Dr. Sumit Mitra, CEO, Tesco Business Solutions & Tesco India Hosts: Renee Hartmann & Chris Baker

Most companies are pretty good at writing strategies. Far fewer are good at executing them. That gap — and what to do about it — is exactly what Kevin Ertell has spent his career studying, and now he's written the book on it. Kevin brings a rare perspective to this conversation. He started as a clerk at Tower Records and worked his way up to Senior Vice President over 20 years. From there he held senior roles at Borders, Sur La Table, and Nike, where he led digital and retail operations globally. He has seen strategy succeed and fail at every level of an organisation. His new book, The Strategy Trap: Why Companies Fail at Execution and How to Get It Right, lays out a six-part framework he calls the Six Cs, built around two phases: setting the stage (co-creation, clarity, capacity) and showtime (communication, coordination, coaching). In this episode Kevin, Chris and Renee dig into why execution breaks down, what leaders consistently get wrong, and why the first step of execution is actually writing the strategy itself. They also get into the role of outside consultants, how OKRs done right can transform alignment, and why stack ranking priorities beats high-medium-low every time. Plus the NASA janitor story. You'll want to hear that one. Key takeaways: Strategy writing is the first step of execution, not a precursor to it Co-creation drives commitment — the IKEA effect is real Capacity has to be created before a strategy is launched, not found along the way Communication should be early, loud, and continuous The bigger the organisation, the more structured the approach needs to be — but smaller organisations need it too The Strategy Trap is available now on Amazon.

What does it take to turn around 12 supermarkets during a COVID lockdown? Or build a centralized logistics operation under economic sanctions? João Correia has spent 25 years solving retail operations challenges across four continents—from Ghanaian supermarkets to Iranian department stores to Paraguayan wholesale operations. In this episode, João shares hard-won lessons about what actually drives store performance: it's not the latest AI tool, it's disciplined execution of operational fundamentals. We discuss stock visibility challenges when supply chains stretch three months, why real-time store performance matters more than post-visit surveys, and how technology should remove friction—not create it. Key Topics: Why operational excellence is becoming a competitive advantage while competitors chase AI The critical difference between reported experience and real experience on the shop floor How to implement technology in resource-constrained environments (and what that teaches us about priorities) Store execution fundamentals that work across markets: expiry date management, standards compliance, workflow efficiency Change management lessons from converting stores, building logistics networks, and implementing new systems across different cultures The role of technology in empowering frontline teams vs. replacing them Guest Bio: João Correia is a retail operations veteran with nearly 30 years of experience across Europe, Africa, the Middle East, and South America. He's led turnarounds, store conversions, and logistics operations for retailers including SPAR, Primark, and Media Markt. His experience spans grocery retail, hypermarkets, supermarkets, convenience stores, and wholesale operations in markets including Portugal, Angola, Nigeria, Ghana, Iran, Malta, and Paraguay. Key Quotes: "AI and all the tech tools that are there come to improve the ecosystem in a way that they remove all the friction and give people the tools to provide a better service." "You might have the best product, you might have the best stores, you might have the best decor in the stores. Everything fails if the human factor doesn't deliver." "Retail is process. Retail is discipline. The truth happens on the floor—where real experience occurs." "Back to the basics will be a competitive advantage in the future, in my opinion."  

Why are both international luxury brands and established Chinese players losing market share to local upstarts? In this episode, we sit down with Xiaofeng Gu, founder of Jingzhi Chronicle, to explore the rise of China's challenger brands—and why this disruption is about innovation, not nationalism. From TCM-powered skincare to EVs with business-class lie-flat seats, these brands are leveraging China's manufacturing agility, deep consumer understanding, and mastery of decentralized media to outcompete legacy players. Xiaofeng shares insights on 8 brands redefining what "Made in China" means—and why this is a preview of what's coming globally. Key Topics Discussed: Why the "international brand halo effect" has disappeared in China Three key drivers of challenger brand success: product innovation, emotional connection, and communication mastery How post-COVID values shifted Chinese consumer priorities The role of globally-trained founders in building sophisticated local brands Why Chinese brands are winning on quality, not just price How TCM (Traditional Chinese Medicine) is being elevated into luxury beauty The future of Chinese brands on the global stage Featured Brands: HERBEAST - TCM-powered skincare with reishi mushroom innovation SONGMONT - Luxury accessories (one of only two stores Bernard Arnault visited in China) AVATR - Luxury EV collaboration between Huawei, Great Wall Motors & CATL TO SUMMER - Fragrance house putting Chinese ingredients on the global perfumery map LUCKIN COFFEE - Efficiency-driven coffee brand now expanding to the US DOCUMENTS - Fragrance and agarwood jewelry brand MAOGEPING - Color cosmetics combining professional artistry with accessible services YUSUMTONG - Innovative tea/lifestyle brand Guest: Xiaofeng Gu is the founder of Jingzhi Chronicle, a media platform covering China's emerging luxury, beauty, and lifestyle brands. With deep expertise in the Chinese consumer landscape, Xiaofeng brings unique insights into how local brands are disrupting both international and established Chinese players. Hosts: Renee Hartmann - Globally recognized retail strategist, Fractional CMO, and author of "Next Generation Retail" Chris Baker - Retail and commerce expert with extensive Asia-Pacific experience Key Quotes: "Being an international brand doesn't automatically give you trust anymore. That halo effect has more or less disappeared. You have to prove yourself." - Xiaofeng Gu "Innovative Chinese brands proved they're just as safe, just as effective—and they understand consumers better." - Xiaofeng Gu "Chinese consumers are very smart. They understand a lot of products from international brands are actually made in China. So they're asking: if Chinese brands and international brands use the same source and manufacturing capability, why are you asking for so much more?" - Xiaofeng Gu Resources Mentioned: Jingzhi Chronicles Bernard Arnault's recent China visit Takeaways: ✓ Chinese challenger brands are disrupting based on innovation and consumer understanding, not nationalism ✓ The "international = better" perception has evaporated among Chinese consumers ✓ Product innovation speed, emotional connection, and owning communication channels are key differentiators ✓ This isn't just a China story—it's a preview of global disruption to come ✓ International brands must prove value and can no longer rely on heritage alone

In this episode of Commerce Beyond Borders, we go deep into what actually works in social commerce today — and what doesn’t. From London, former Meta & TikTok executive Dave Morrissey joins Renee (in Portugal) and Chris (in Shanghai) for a candid conversation about live shopping, the role of creators, why most brands are doing content wrong — and what the smartest brands are already doing next. 🔑 Key Insights Live shopping is not the answer for everyone — and most brands are doing it wrong. The TikTok Shop winners are founder-led, community-first brands. Why 40+ videos a month is becoming the new baseline for e-commerce success. AI should power creativity — not replace it. The rise of video search and why TikTok is quietly becoming a rival to Google. TikTok Shop: do you need affiliates, creators, paid ads… or all three? The secret moat now? 👉 Doing the hard things your competitors won’t. 💬 Favorite Quote from Dave “Content is the game. The algorithms will do the delivery. Your only job is to get great at content.” 🔍 What We Cover 00:00 – Introductions across Portugal, Shanghai & London 04:00 – From music industry → Meta → TikTok Shop 09:45 – Live shopping: what’s working & what isn’t 16:30 – Why discount-led TikTok strategies are dangerous 22:10 – Content at scale: how brands should build it 28:00 – The role of AI — and where it shouldn’t be used 34:20 – Affiliates vs creators: who actually drives sales? 41:10 – TikTok as a search engine 46:30 – What Western brands can learn from China 52:00 – The principle that doesn’t change: be real, be useful 📢 Listen Now Available on Spotify, Apple Podcasts 🎧 Subscribe to Commerce Beyond Borders for global perspectives on the future of retail & commerce.

Palmstreet is building what they call the world’s online “Main Street”—and the engagement is wild. In this episode, Chen Li (Founder & CEO, Palmstreet) joins Renee and Chris to unpack the metrics behind their growth: shoppers spend an average of 2.5 hours per day on the app, first-year buyers make ~50–55 purchases, and a $26,000 plant sold live shows how trust plus logistics unlock high-ticket conversions.   We dig into the formula—entertainment + community + trust + operations—and how Palmstreet productized the “unsexy” bits (shipping, weather checks, protection) to turn livestreams into a dependable channel. Chen also shares which categories win, why repeat purchase frequency matters, and what’s next (hint: beauty is heating up). Highlights 2.5 hours/day average time spent per shopper ~50–55 purchases in year one (per shopper) 95% shipped / 5% local; typical U.S. shipping $8–$18 Platform trust & logistics: even weather checks pre-ship $26,000 plant sold live—proof that confidence converts Category patterns: uniqueness, repeat purchase, and showmanship Why brands think livestream “doesn’t work” (and how to fix it) Topics we cover The origin story: from plant ID app to live shopping marketplace “Shop for the drop, stay for the vibes”: community as a growth engine What actually entertains in a live: hosts, education, and the hunt The operations layer that makes live shopping repeatable Winning categories now (plants, handmade, vintage) and next (beauty) Building trust fast if you’re a new brand (and when to borrow it via creators) The TikTok question: coexistence vs. competition Shipping reality in North America—and how it shapes category fit Pull quotes “On average, a shopper spends two and a half hours a day on Palmstreet.” “Our users make 50–55 purchases in their first year.” “We sold a $26,000 plant live.” “Live is entertainment first—but operations make it scalable.” About Palmstreet Palmstreet is the online Main Street for plants, handmade, vintage, and unique goods, connecting passionate buyers with charismatic sellers through live shopping. Guest Chen Li — Founder & CEO, Palmstreet Hosts Renee Hartmann & Chris Baker, Commerce Beyond Borders  

In this episode of Commerce Beyond Borders, host Renee Hartmann and co-host Chris Baker sit down with communications leader Scott Kronick (ex–Ogilvy & Mather) for an energizing tour through three decades of brand building across Asia, the Olympics, and today’s AI-driven marketing landscape. Scott shares why he’s still a dyed-in-the-wool globalist, how China’s “can-do” culture shaped his leadership, and the mindset he teaches students at USC: expand your surface area of luck—meet more people, talk about your passion, and be generous with your help. What we cover The “surface area of luck”: a practical framework for creating opportunity Lessons from hyper-growth China: optimism, speed, and execution Agencies: why boutiques can outmaneuver quarterly-driven giants AI, influencers, and the new media mix (what’s changed, what hasn’t) Chinese brands going global: strengths, gaps, and playing by local rules Risk, regulation, and communications alignment in the U.S. market Olympic storytelling: building a specialized practice and finding your lane Career advice for young marketers: do hard things, take the meeting, think critically Memorable quotes “The more people you meet and talk about what you’re passionate about, the more opportunities come your way.” “That meeting you don’t want to leave the house for? Take it. That might be the life-changer.” “Be optimistic—find the green shoots and lean in.” About our guest Scott Kronick led PR and integrated communications across Asia for Ogilvy, launching and scaling offices in Beijing, Shanghai, and Guangzhou. Now back in Los Angeles, he teaches at USC, advises global brands, and continues his long-standing work around the Olympic movement and Special Olympics.

In this episode of Commerce Beyond Borders, hosts Renee Hartmann and Chris Baker sit down with Lynn Power, a former advertising executive turned entrepreneur behind several innovative beauty ventures. After decades in the ad world, Lynn took the leap into entrepreneurship — launching MASAMI, a premium clean haircare brand rooted in Japanese seaweed ingredients, and Isle de Nature, a luxury bee-powered home fragrance line. Most recently, she founded the Power Beauty Collab, a collective of 65+ indie clean beauty brands that work together on retail activations, co-marketing, and content creation. We cover: 🌿 How Lynn built MASAMI and the Japanese ingredient story behind the brand 🐝 Why she launched Isle de Nature and the role of luxury home fragrance in her portfolio 🛍 How the Power Beauty Collab is rewriting the rules for indie brands through shared shelves, events, and campaigns 📣 Lessons learned from live shopping, influencer partnerships, and content strategies 💡 What really matters to today’s beauty consumers (spoiler: results > founder stories) ⚖️ The realities and challenges indie brands face in the current retail environment Whether you’re growing a beauty brand, exploring new retail models, or curious about what it takes to build with integrity and innovation, Lynn’s story offers both inspiration and practical insight. 🔗 Tune in to hear how indie brands are proving that collaboration is the new competition.

In this episode of Commerce Beyond Borders, Renee Hartmann and Chris Baker sit down with Michael Zakkour—founder of Five New Digital and Managing Director at The Sell Side Group—to unpack the biggest transformations shaping global commerce. From platform commerce and immersive video strategies, to the rise of creator-driven retail and the collapse of traditional loyalty, Michael offers a sharp, forward-looking view of what’s next in retail, marketing, and digital strategy. 🔑 Topics Covered: Why retail is no longer a place—it’s everywhere The rise of platform commerce: Netflix, Roblox, TikTok, and beyond The two “margin monsters” brands face today: CAC & logistics What Western brands can (and can’t) copy from the Chinese retail playbook Why trust is the new loyalty, and how creators are reshaping retail influence The shift from paid media to organic UGC and influencer marketing Michael’s Venn diagram: attention economy, creator economy, automation economy What it means to build a video commerce strategy, not just livestreams Advice for the next generation of retail professionals (and what his teenage son taught him about the funnel)  

In this episode of Commerce Beyond Borders, hosts Renee Hartmann and Chris Baker sit down with Vincent Diallo, venture capitalist, Investment Partner at Progression and General Partner at Interlace Ventures, to explore how commerce is being transformed—from the inside out. Vincent shares his insights on: 🤖 The real impact of agentic AI on every layer of the retail value chain 🛍️ Why hyper-personalization and intimate data are reshaping the consumer experience 🌐 How cultural mindset, regulation, and legacy tech shape innovation across China, the U.S., and Europe 📺 The rise of live shopping and niche commerce communities (like exotic plant lovers!) 🚚 What autonomous logistics and spatial computing could mean for the future of retail With examples from Y Combinator Demo Day to real-world investments like Palm Street, Vincent offers a global, VC-level perspective on where retail innovation is happening—and what brands and retailers must do to keep up. If you're a brand leader, investor, or startup looking to future-proof your strategy, this episode is your fast pass to what's next.

In this episode of Commerce Beyond Borders, hosts Chris Baker (Vancouver, Canada) and Renee Hartmann (Sintra, Portugal) sit down with Swagat Choudhury, Global Digital Commerce Director of the Perfect Store at Mars. With a background that includes years of global digital leadership at Diageo, Swagat brings a deep perspective on the evolution of e-commerce and how Mars is embracing the future. They unpack what it really means to create a "perfect store" online — from building frictionless customer journeys to leveraging AI and data for personalization, global content strategies, and omnichannel excellence. Topics discussed include: What "Perfect Store" means in a digital context Balancing global consistency with local relevance across markets The rise of social commerce, on-demand delivery, and conversational shopping How written content, reviews, and voice search are transforming product discovery Why Mars prioritizes customer-first thinking in every innovation initiative Practical advice for brands navigating the AI transformation “Be very clear on your outcome, and find the best path to it. Sometimes the answer might not be AI — but increasingly, it is.” — Swagat Choudhury, Mars Whether you're a global brand builder or a startup navigating commerce at speed, this episode will help you rethink the way you engage consumers in a fast-evolving digital landscape.

In this insightful episode of Commerce Beyond Borders, hosts Chris Baker and Renee Hartmann engage with Neil Parker, Managing Director of Global Distributors at Barbour. With a rich background spanning leadership roles at Gant, Crocs, Levi's, and Tommy Hilfiger, Neil brings a wealth of experience in steering brands through international markets. The discussion delves into Barbour's approach to global expansion, the nuances of adapting to diverse markets, and the strategies employed to maintain brand integrity while fostering growth. Key Topics Discussed: Global Leadership Journey: Neil shares his experiences leading teams across various regions, highlighting the challenges and learnings from his tenure in cities like Amsterdam, Hong Kong, and Singapore. Barbour's Strategic Vision: Insights into Barbour's commitment to preserving its British heritage while innovating to meet the demands of global markets. Market Adaptation: The importance of understanding local cultures and consumer behaviors in markets like China and Japan, and how Barbour tailors its strategies accordingly. Collaborations and Innovation: Discussion on Barbour's collaborations, and how these initiatives contribute to brand evolution and appeal to younger demographics. Sustainability and Heritage: Exploring Barbour's 'Wax for Life' initiative and the brand's efforts in promoting sustainability through product longevity and repair services. Notable Quotes: "The world's the most amazing place... but we live in such a varied time in retail, don't we? It's moving faster than ever in history." "Barbour is very happy not to be called luxury even though we, you know, rock stars to royalty... but we're also very happy not to be mainstream." "We start with a story... we talk about we're very proudly British. We still make jackets in England. We've been here since 1894."

Renee Hartman joins Chris Baker from opposite sides of the globe — Galway, Ireland and Seoul, South Korea — to unpack the latest developments in global trade, retail innovation, and shifting consumer behavior. This episode dives deep into the growing uncertainty caused by tariff threats and how that’s already influencing decision-making across supply chains, marketing, and even travel habits. You’ll hear firsthand insights from: A digital marketing conference in Seoul with execs from Coupang, Pinterest, and Teradata Retail presentations in Europe spotlighting innovation hotspots in Asia Conversations around the future of U.S.-China trade, manufacturing shifts, and consumer sentiment 🔍 What we cover: Why the global retail map is redrawing — and why China is now the #1 trade partner for most countries How Korean and Chinese brands are outpacing U.S. brands in product innovation and speed to market Why tariffs may unintentionally fuel more overseas shopping by American tourists The evolution of physical retail spaces in Asia — where storytelling and experience come first The shift from globalization to regional trading blocs and what it means for global strategy 💡 Key Quote: “The store is our marketing environment as much or more than it is the place to sell products.” – Chris Baker 🎧 Listen now for on-the-ground insights from Asia and Europe — and a forward-looking take on what’s coming for global brands, retailers, and supply chain leaders.

Welcome to another episode of Commerce Beyond Borders! This week, your hosts Renee Hartmann and Chris Baker sit down—just the two of them—for a candid, insightful conversation on the current state of global commerce as we close out Q1 of 2025. With both hosts recently crisscrossing Europe, Asia, and North America, they share firsthand perspectives on how brands are reacting to geopolitical shifts, evolving economies, and consumer uncertainty. From green shoots in China to growing inflation fears in the West, this episode offers a panoramic view of where commerce is headed—and how brands can adapt. In this episode, Renee and Chris explore: 🌍 Regional Check-Ins Europe’s cautious optimism amidst political and economic recalibration China’s slow but steady rebound and innovation-driven growth North America’s fragile consumer confidence and rising protectionism 🚗 Global Trade Realignment The ripple effects of tariffs, deglobalization, and the rise of regional trade blocs How supply chains are adapting to shifting alliances and new economic zones 🧠 Lessons from China How Chinese brands are thriving with innovation under pressure What Western brands can learn about agility, relevance, and consumer connection 📱 The Evolution of E-Commerce & Marketing The rising impact of TikTok Shop, live commerce, and creator-led marketing Why traditional acquisition strategies are failing—and what’s replacing them The "missing middle" in marketing: blending storytelling, activations, and collabs ⚡ Key Takeaways: Uncertainty is the new normal—but it’s also a catalyst for creativity. Global brands must rethink their playbooks to stay relevant across markets. Constraints often spark the most powerful innovations. Whether you're a global brand strategist, supply chain leader, or digital marketer, this episode is packed with insights to help you navigate 2025’s complex terrain with confidence. 🔔 Subscribe & Stay Ahead Don’t forget to follow Commerce Beyond Borders for weekly deep dives into the ever-evolving world of global trade and international business. — 🎧 Available on Apple Podcasts, Spotify, Google Podcasts, and wherever you listen. 📬 Got a question or a topic idea? Drop us a message—we’d love to hear from you!

In this episode of Commerce Beyond Borders, hosts Renee Hartman and Chris Baker sit down with Paula Macaggi, founder of the OFFbounds podcast, to discuss global retail innovation. Paula shares insights from her travels across Europe, Asia, South America, and North America, exploring the latest trends shaping the industry. 🔹 How AI and computer vision are driving the next wave of retail automation 🔹 The rise of omnichannel strategies and why in-store experiences still matter 🔹 Regional differences in AI adoption—from China’s rapid experimentation to Europe’s cautious approach 🔹 How social commerce, live streaming, and negotiation-based shopping are transforming consumer behavior 🔹 The future of sustainability in retail—beyond regulation, into real business impact Join us as we uncover the most exciting developments in global retail and what’s next for the industry.

In this episode of Commerce Beyond Borders, hosts Renee Hartmann and Chris Baker welcome Michele Caruso, professor of AI and data marketing at the University of Paris Saclay and LIUC in Milan. Drawing from his extensive experience as former senior head of data and CX at WPP and as a consultant at Accenture and EY, Michele shares valuable insights into Europe's approach to AI adoption, ethical considerations, and competitive landscape in the global market. Key Topics Discussed: Europe's balanced approach to AI development: maintaining strong ethical standards while remaining competitive globally Comparison of AI innovation approaches across regions: US ("fail fast, learn faster"), China (constraint-driven), and Europe (regulation-focused) How regulatory constraints can potentially drive innovation in different ways The multi-level pyramid of AI applications: from discovery and generation to optimization The importance of balancing human and artificial intelligence rather than simply replacing human roles How luxury brands like Pernod Ricard and Moet Hennessy are successfully implementing AI in creative marketing

Join hosts Chris Baker (Hong Kong) and Renee Hartman (Portugal) on this week’s episode of Commerce Beyond Borders as they sit down with Dan Wong, AI Forum Director at the Conference Board, professor, and tech innovation veteran. Fresh off the buzz around China’s DeepSeek—a groundbreaking AI model challenging Western counterparts with its cost-efficiency and open-source approach—Dan unpacks China’s rapid rise in the AI ecosystem. From his early days running an AI startup in Hangzhou in 2014 to navigating today’s geopolitical tensions, Dan shares firsthand insights into: The inflection point in AI: How China’s constraints (like U.S. chip bans) fueled innovation. DeepSeek’s disruption: Why smaller, cheaper models could redefine global AI adoption. East vs. West: Contrasting development philosophies—scaling laws vs. pragmatic ingenuity. Open-source vs. closed-source: What DeepSeek’s strategy signals for the future of AI collaboration. Global implications: How businesses can navigate AI’s exponential growth amid geopolitical friction. Whether you’re a tech leader, investor, or simply curious about AI’s next chapter, this episode offers a rare lens into China’s tech ecosystem and its ripple effects worldwide. Subscribe to Commerce Beyond Borders for weekly deep dives into global business, tech, and cross-border innovation. Available wherever you get your podcasts.

In this episode of Commerce Beyond Borders, hosts Chris Baker and Renee Hartman are joined by Tu Le, founder of Sino Auto Insights, to unpack why China’s electric vehicle (EV) industry has become a major source of anxiety for traditional automotive powerhouses like Germany and Detroit. The conversation delves into how China’s rapid ascent in the EV market—driven by companies like BYD, NIO, and XPeng—has disrupted the global automotive landscape. Tu explains how Chinese automakers have leveraged government support, technological innovation, and a hyper-competitive domestic market to produce high-quality, affordable EVs that are now challenging established brands worldwide. Key topics include the historical evolution of China’s auto industry, the role of Tesla in catalyzing China’s EV boom, and the strategic advantages Chinese companies hold in battery technology and software integration. Tu also highlights the challenges legacy automakers face, from organizational inertia to the shift toward digital-first, customer-centric business models. The discussion goes beyond China’s borders, exploring how Chinese EVs are making inroads into Europe and other global markets, and what this means for the future of automotive manufacturing and trade. For anyone interested in the seismic shifts reshaping the auto industry, this episode offers a clear-eyed look at why China’s EV revolution is a wake-up call for the rest of the world.

In this episode of Commerce Beyond Borders, hosts Renee Hartman and Chris Baker are joined by Carl Boutet, a seasoned expert in retail technology, digital media, and AI. Carl, a faculty lecturer at McGill University and author of Blind Spots, shares his insights on the global acceleration of AI and its impact on retail. He discusses how the pandemic forced rapid digital transformation, citing examples like Best Buy's swift implementation of click-and-collect services. Carl emphasizes the importance of balancing digital innovation with human connection, arguing that while AI is now a "hygiene factor" in business, differentiation will come from empathy and purpose. He also explores the uneven distribution of retail technology adoption globally, highlighting how regions like Asia are leading in certain areas, such as social commerce and live shopping. Carl advises retailers to focus on anticipation and differentiation, leveraging AI for operational efficiency while maintaining a human-centric approach to customer engagement. The conversation concludes with Carl's thoughts on the future of retail, including the potential of contextual commerce and the need for curiosity in exploring emerging markets. Tune in for a deep dive into the evolving landscape of retail technology and AI.

In this episode of Commerce Beyond Borders, William Bao Bean, Managing General Partner of Orbit Startups, shares deep insights from his 28-year journey investing in emerging markets. Orbit Startups focuses on technology-driven impact across Southeast Asia, South Asia, the Middle East, and Latin America. Bao Bean challenges conventional thinking about emerging markets, emphasizing that success comes not from simply copying developed market models, but through careful localization and data-driven experimentation.  The discussion covers crucial topics including: The importance of measured cross-border expansion Why traditional digital marketing models often fail in emerging markets Innovative approaches to e-commerce and creator economies The impact of AI on different economic segments  

In this episode of Commerce Beyond Borders, host Renee Hartman and Chris Baker sit down with Matthew Jung, global president of Jack Wolfskin and Topgolf Callaway Brands. Matthew shares his extensive experience navigating retail and marketing across Asia and Europe, offering unique insights into cultural transformation, brand storytelling, and the evolution of consumer experiences. The conversation explores innovation in digital commerce, sustainability, and the critical importance of understanding local markets and consumer behaviors.