In Good Company: EliseAI Multifamily Podcast

Dan Oltersdorf has spent over 20 years thinking about how housing operators actually work.Dan is President of Centricity, the back-office partner for property accounting, HR, IT, insurance, and ancillary revenue. Before Centricity, he spent more than two decades at Campus Advantage, ultimately as Chief People Officer, after starting his career as an RA at Colorado State University.Jacob Kosior and Dan get into what's quietly costing operators their focus in 2026, and what separates the teams who are thriving from the ones in survival mode. They talk about the ‘white water’ of scaling, the operator who had to turn down a portfolio because the back office couldn't support it, why thriving operators build systems before they need them, how AI fits in as a power tool rather than a replacement, and creating a "do not do" list.In this episode:00:49 — Getting to Know Dan 02:25 — The Path to Centricity04:39 — The Back-Office Bottleneck06:31 — Surviving vs Thriving10:07 — People, Process, and Technology13:36 — What Actually Matters16:09 — The "Do Not Do" List17:17 — AI in PracticeNew episodes twice a month. Follow the show so you never miss one. In Good Company is a multifamily podcast by EliseAI.

Bobbi Steward saw multifamily vendor management was broken and decided to fix it. Bobbi is Co-Founder & CEO of Revyse, the vendor management platform helping operators bring clarity to contracts, compliance, and spend. Before Revyse, Bobbi came up through proptech before leading marketing and customer experience at a top-15 multifamily operator. It was on the operator side where she saw how fragmented vendor management really was: property management companies working with thousands of vendors and no single source of truth.Two weeks after her daughter was born, a planned career break lasted 48 hours before she decided to build the solution herself.Jacob Kosior and Bobbi get into what that journey actually looked like. They talk about crossing from the vendor side to the operator side and realizing you only understood half the picture, teaching yourself corporate accounting from YouTube, the myth that founders have some intrinsic knowledge the rest of us don't, and the leadership lesson Bobbi carries from making the same mistake more than once: make yourself sustainable.In this episode:01:12 — Get to Know Bobbi: This or That rapid fire02:06 — From Vendor to Operator: What led Bobbi from proptech to leading marketing at a top-ten operator06:19 — Building Revyse: The vendor management problem and the 48-hour career break that led to starting a company08:51 — The Founder Myth: Hubris, perseverance, YouTube accounting, and why it's really about relationships10:29 — Making Yourself Sustainable: The leadership mistake Bobbi kept repeating and the mantra that came from it14:28 — AI in Work and Life: Using ChatGPT as an executive coach, for trip planning, and moreNew episodes twice a month. Follow the show so you never miss one. In Good Company is a multifamily podcast by EliseAI.🔗 Learn more: https://meet.eliseai.com/4chJSFs

The hardest part of adopting new technology isn't the software. It's the people. Chris Lahna is Partner, President of Property Management and Chief Talent Officer at Dominium — one of the country's largest affordable housing operators, with 50 years in business and more than 40,000 apartments across 19 states. His path to the role wasn't traditional. He's helped build jet engines, worked in asset management, and started at Dominium leading HR. Now he leads transformation across people, process, and technology — in the unique position of owning both sides of it: what changes and how you bring your people with you.Jacob Kosior and Chris get into what it actually takes to reinvent operations at that scale. They talk about why change is fundamentally difficult for humans, the paradox of needing patience when you're the most impatient person in the room, and the moment Chris stopped worrying about losing his job and started doing his best work. Plus, Chris shares how he sees roles evolving across the industry and why AI doesn't have to mean fewer people.In this episode:00:44 — This or That rapid fire01:23 — Why every operator is going through transformation right now02:19 — From building jet engines to running property management02:40 — "You probably should not hire me as the head of property management"03:26 — Signals that transformation is actually working04:56 — The uncomfortable truth about patience and urgency06:44 — Why process, technology, and people are all connected07:06 — From handwritten applications to digital transformation09:50 — Coaching advice for leaders stepping into change10:15 — What it means to believe your people are fundamentally good12:30 — Why AI doesn't have to mean fewer people13:13 — How specialized roles could reshape staffing across the industry15:43 — How Chris is using AI in his personal and professional lifeNew episodes twice a month. Follow the show so you never miss one. In Good Company is a multifamily podcast by EliseAI.🔗 Learn more: https://meet.eliseai.com/4chJSFs

In the debut episode of In Good Company, host Jacob Kosior sits down with Alex O'Brien, co-founder and CEO of Cardinal Group Companies. Cardinal is celebrating 20 years in business and just hit 110,000+ beds under management in student housing.Jacob and Alex dig into what it actually takes to be a modern leader in multifamily. They talk about why this might be the hardest time to lead, the difference between managing and leading through uncertainty, why your title "before the comma" matters more than the technical skills after it, and how Alex thinks about always recruiting even when there's no open role to fill.Plus, Alex gets honest about burnout, being kind to yourself as a leader, and why there's no destination in leadership. Just the journey.New episodes twice a month. Follow the show so you never miss one.In Good Company is a multifamily podcast by EliseAI.

In Good Company is a new podcast about the people building multifamily. Host Jacob Kosior sits down with operators and leaders to talk about how businesses are built, decisions get made, and communities come to life.New episodes twice a month. A podcast by EliseAI.