PODCAST · business
Out of Crisis
by Melissa Rosenthal and James McKinven
A podcast breaking down the biggest PR crises in business history; what went wrong, what went right, and what should have been done differently. Hosted by a crisis communications specialist and the producer of Uncensored CMO.
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Tylenol: The Textbook Crisis Response
When you think crisis response, you think Tylenol. This example from 1982 showcases exactly what brands should do in a crisis. In the midst of a horrific murder case, J&J got ahead telling their story before the media told it for them, communicated quickly and came out stronger 12 months later. There's a reason this is taught in PR programs across the world.Hey - James here. Does anyone read these? Would you like to hear a joke...?Why did Tylenol cross the road? To get to brand safety, of course. You maniac.Sorry, I'll go now. Hope you enjoy the episode.
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ABOUT THIS SHOW
A podcast breaking down the biggest PR crises in business history; what went wrong, what went right, and what should have been done differently. Hosted by a crisis communications specialist and the producer of Uncensored CMO.
HOSTED BY
Melissa Rosenthal and James McKinven
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