Small Business Growth Series Podcast - An APAC Series hosted by Renée Chaplin

Renée Chaplin, VP of APAC at Constant Contact, interviews Matt Constance, Councillor, City of Moreton Bay.In this episode:• Discover how City of Moreton Bay is championing small business growth and local economic development• Learn practical ways to engage customers and keep them coming back• See how integrating marketing and finance tools drives real business impact• Find out how one extra sale a week can boost profitability and strengthen the local economyGain access to Xero and Constant Contact FREE for 6 months with the City of Moreton Bay Business Boost Tech Essentials Program. Places are limited; terms apply. Check your eligibility: https://www.constantcontact.com/partner-offer/city-of-moreton-bay

Renée Chaplin, VP of APAC at Constant Contact, interviews Antonia Mercorella, CEO of Real Estate Institute of Queensland (REIQ).In this episode:Discover how REIQ has transformed over the past decade to better serve the communityLearn about the changes to the Continuing Professional Development (CPD) model for agents in 2025Explore the critical role of personalised client communication to elevate trust and engagement in today’s housing marketFind out how top-performing agents are leveraging tech, social media, and hyper-local branding Learn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Amanda Stevens, Consumer Futurist and Marketing Expert.In this episode:Why customer experience is a game-changer for small businessWhere to start: Easy ways to introduce CX into your business todayHow AI is reshaping customer expectations (and how to stay ahead)Tips for getting your team on board with delivering standout serviceCX success stories and lessons from Amanda’s latest bookWhy milestone marketing and partnerships are key to long-term loyaltyLearn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Dominique Lamb,  Queensland Small Business Commissioner.In this episode:How the Queensland Small Business Commissioner (QSBC) supports small and family businessesThe top challenges facing small businesses right now, from financial stress to marketing strugglesActionable strategies for managing cash flow, identifying your target audience, and driving sustainable growthWhy investing in your people is key to long-term successDominique’s insights on business planning, resilience, and creating exceptional customer experiencesLearn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Jason Gehrke, Director of the Franchise Advisory Centre. In this episode:What the recent changes to Australia’s Franchising Code of Conduct mean for the industryHow these updates impact both new and existing franchiseesFranchise marketing and customer service strategies that actually move the needleHow smart use of data can drive franchise growth and better decision-makingTips for attracting quality franchise candidates — and building long-term relationshipsStories from Jason's 30+ years’ experience in the franchise sector and what fuels his passion for franchising and supporting others in the spaceLearn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Nicola Votier, CMO of Poolwerx.In this episode:Introduction of Nicola, the CMO of PoolwerxDiscussion on the day-to-day tasks of a CMO at PoolwerxUnderstanding the importance of national and local marketing strategiesThe role of technology in Poolwerx' marketing effortsAddressing the challenges faced by Poolwerx in the current economic climateHow Poolwerx supports its franchise partners with marketing and trainingDiscussion on the future of Poolwerx, including digital transformation and the use of AILearn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Anne Nalder, CEO of Small Business Association of Australia (SBAA).In this episode:Introduction of Anne and her role in the Small Business Association of AustraliaDiscussion on the problems faced by small businesses and the need for better policiesThe importance of education and training for small business ownersThe role of technology in small businessesImportance of marketing for small businessesDiscussion on the new charter signed with the governmentLearn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Jon Marburger, Director of Email Deliverability at Constant Contact.In this episode: Introduction of John Marburger and his role at Constant ContactExplanation of email delivery and deliverabilityImportance of email deliverabilityConstant Contact's email deliverability rateChanges implemented by Google and YahooImpact of these changes on email marketingTips for successful email campaignsLearn more: https://www.constantcontact.com/au

Renée Chaplin, VP of APAC at Constant Contact, interviews Frank Vella, CEO of Constant Contact.In this episode:Introduction to Constant Contact and its missionDiscussion on how Constant Contact helps small businesses in their marketing effortsThe role of AI in content creation on the platformImportance of email marketing and the challenges of deliverabilityThe role of digital marketing agencies in leveraging Constant ContactLearn more: https://www.constantcontact.com/au