Trust Driven Care Network

Why Niching Down ACTUALLY Increases Your Patient Volume (Acupuncture Marketing Secrets)Rationale: This title is provocative, challenges a common business fear, and promises a key benefit (increased patient volume), making it highly clickable for practice owners.Podcast Episode Description (Buzzsprout/Audio)Why Niching Down ACTUALLY Increases Your Patient Volume | Guest: Michelle Grasek"If you’re trying to speak to everyone, you’re actually speaking to no one.”In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with acupuncturist and marketing strategist Michelle Grasek to unpack why most wellness marketing falls flat—and how getting specific (niching down) is the fastest way to attract your ideal patients.Michelle debunks the fear that niching down means turning people away. Instead, she shows how using your patients' specific language, pre-answering their fears, and clarifying your brand identity actually increases patient volume, compliance, and satisfaction while reducing burnout.If you’re a chiropractor, acupuncturist, PT, or any wellness provider tired of generic ads and misaligned patients, this conversation will help you get specific, get clearer, and build a thriving, values-aligned practice.🔑 In This Episode, You’ll Learn:The Groupon Story: How an initial misstep led to a three-year, real-world marketing mentorship.The Conversion Killer: Why generic ads (e.g., "Chiropractic for Back Pain") don't convert quality leads.The Niche Paradox: Why focusing on a small market doesn't scare away general patients—it pulls the right ones in.Secret Language: How to use your patients' own words in your copy ("glowy," "hitting it fat") to build instant trust.The Fear Barrier: Should you show needles in your marketing? (Michelle vs. her coach's take)First Visit Tips: Practical advice for building trust with nervous or skeptical patients (using patient autonomy and setting clear expectations).Burnout Reduction: How aligned marketing attracts better-fit, less draining patients, reducing burnout over the long term.About Our Guest – Michelle Grasek Michelle is a practicing acupuncturist and marketing strategist. She hosts the Acupuncture Marketing School podcast.🔗 Connect with Michelle Grasek https://michellegrasek.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Burnout, Boundaries & Purpose: A Therapist’s Guide to a Sustainable PracticeThe #1 Reason Young Clinicians Burn Out (How to Fix It Before It’s Too Late) | Guest: Gabrielle Juliano-Vellani, LCSWWhat happens when "more clients, more staff, more revenue" leaves you exhausted, resentful, and totally misaligned with why you started in healthcare in the first place?In this powerful episode of Trust Driven Insights, Dr. Josh Satterlee sits down with licensed clinical social worker and consultant Gabrielle Juliano-Vellani to discuss the dark side of growth: burnout.Gabrielle shares her personal journey from stacking back-to-back sessions to realizing she couldn't even be present with the people she was supposed to help. They unpack how burnout really shows up (pajama days, doom scrolling, adrenal fatigue) and how coming back to personal values and purpose completely changed her practice—from Medicare consulting to purpose-driven retreats.If you’re a therapist, chiropractor, PT, massage therapist, or any helping professional who quietly wonders, “Is this really the life I signed up for?”, this conversation is your roadmap to pausing, re-evaluating, and rebuilding a practice that actually sustains you.🔑 In This Episode, You’ll Learn:The subtle early signs of burnout most clinicians ignore until it’s too late.Why overgrowth (too many roles, clients, or staff) silently erodes your original purpose.How the quality of the therapeutic relationship (80% of the outcome) is destroyed by being depleted.Practical ways to reset your boundaries with staff and patients (without feeling guilty).How to map your “perfect day” vs. your current reality to immediately course-correct.Why finding purpose, connection, and being valued matters as much as any clinical skill.The role of retreats and nervous system work in reconnecting with your inner self.About Our Guest – Gabrielle Juliano-Villani, LCSW Gabrielle is a licensed clinical social worker, Medicare/Medicaid consultant for therapists, coach, and retreat leader helping professionals prevent and recover from burnout while building practices aligned with their values.🔗 Connect with Dr. Gabrielle Juliano-Villani https://gabriellejulianovillani.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What happens to patient care when trust is strong—and what happens when it’s shattered?In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with chiropractor and global health clinician Dr. Marco De Ciantis to unpack how trust, bias, and simple communication choices can become literal life-or-death factorsin healthcare.From a small mining town in Northern Ontario to rural clinics in Uganda, Dr. Marco shares powerful, real-world stories about:Racism and barriers faced by Aboriginal patients.How he helped a patient with bacterial meningitis get life-saving care.Why humility and objectivity can cut through systemic bias.The "head and hands" mindset: practicing anywhere with minimal tools.You’ll also hear how Dr. Marco builds trust quickly as a locum doctor, why using a patient’s name and wearing name tags matters, and how the PATCH framework (Patient goals, Autonomy, Tailoring, Communication basics, Humility/Humanizing) can transform day-to-day patient encounters.Whether you're a chiropractor, MD, nurse, or any healthcare provider, this conversation will challenge how you think about patient-centered care and what it really means to see the human being in front of you.Connect with Dr. Marco De Ciantis🔗 Website: https://head2toecastlegar.caThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Are you chasing the idea that growth always means bigger, and feeling the pressure? Then you might be chasing burnout. 📉In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with the amazing Dr. Melissa Longo to discuss the single most crucial element in building a successful, profitable, and enjoyable chiropractic practice: trusting yourself and your decisions.Dr. Longo shares her 22-year journey, including the tough decision to contract her physical space and time to create more freedom. This fundamental shift changed her practice and life for the better, proving that "less" can truly be "more."This conversation is an essential guide for any practitioner feeling the pressure of the "more is better" mindset. You'll gain clarity and congruence for sustainable success in your clinic.Key Takeaways You'll Learn:Why the "bigger is better" mindset often leads to burnout.The fundamental role of self-trust in practice profitability.How to strategically contract your time and space to increase freedom.Achieving congruence between your values and your practice model.Connect with Dr. Melissa Longo:Website: https://drmelissalongo.com/Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What does it really take to build a thriving chiropractic or healthcare practice — one that grows sustainably and lets you love what you do?In this episode of Trust Driven Insights, Dr. Josh Satterlee talks with Dr. Lisa Goodman, author of The Manual for the Chiropractic Entrepreneur and founder of The Practice Fox. Together, they explore the mindset, systems, and patient experience strategies that help chiropractors and healthcare providers build meaningful, lasting success.Dr. Goodman shares her journey building a Denver-based practice from the ground up, lessons learned from her first five years in business, and why creating a culture of awareness over competition is key to long-term growth.Episode Highlights✅ Defining your why, mission, and values before opening your doors✅ Why most practices struggle in their first five years✅ How to create a magnetic patient experience that drives organic growth✅ Balancing ambition with sustainability (and avoiding burnout)✅ Turning passion into purpose through systems and communityIf you’re a chiropractor, therapist, or healthcare entrepreneur looking to grow your practice without burning out — this episode is a must-listen.Connect with Dr. Lisa Goodman:https://www.drlisagoodman.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Is your healthcare practice struggling to convert website visitors into booked appointments? You might be making a critical mistake in your online marketing message.In this powerful episode of Trust Driven Insights, host Josh Sadderly is joined by Genevieve Drummond (Gen Drummond), Founder of Hummingbird Clinical Consulting. Genevieve shares the keys to growing a thriving, high-conversion practice and reveals what practitioners often overlook.Key Takeaways from the Interview:The Patient Mindset: Patients are searching for a "solution to a symptom." If you're not immediately addressing this on your website, you've lost them.The Conversion Killer: The difference between a simple, pretty website and a "lead generating website," and why investing in the latter is critical.Fixing the Foundation: How to determine if your practice has a "systems problem" or a "people challenge"before dumping more money into ads.Building Trust: Low-cost ways to build patient trust before they even step into your office (including team training and environment tips).If you're a clinic owner, chiropractor, or any healthcare provider looking to transform your practice from "drowning" to "thriving," this episode is your essential guide.Resources Mentioned:Connect with Genevieve Drummond: www.hummingbirdclinicalconsulting.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Dr. Josh Satterlee dives into the #1 secret for connecting with patients with Naturopathic Doctor Dr. Emma Furze. She reveals how active listening and slowing down your appointments is the most effective way to build unshakeable patient trust, uncover hidden health details, and transform your practice's outcomes. If you want to move beyond rushed appointments, this episode is your essential blueprint.In this episode of Trust Driven Insights, host Dr. Josh Satterlee sits down with the insightful Dr. Emma Furze (ND) to discuss the philosophy of relationship-based medicine that drives her highly successful practice in British Columbia.Dr. Furze shares incredible stories of patients revealing crucial, personal information they had previously kept from every other doctor. Learn why patient compliance improves drastically when you truly listen and how demonstrating you care—down to the simplest gesture—can be the most powerful, side-effect-free "medicine" you offer.Key Takeaways You Will Learn:The Power of Presence: Why being truly engaged in the room is more valuable than any procedure.Slowing Down to Speed Up: Dr. Furze's counterintuitive approach to diagnostics and burnout.The Trust Test: How asking the right questions unlocks the core of a patient's fears (e.g., "Will I ever be able to play with my kids again?").The Private Care Lesson: What all healthcare providers can learn from the "Peacock Feather" focus on the patient experience.Actionable Loyalty Hack: Discover the simple tactic to instantly demonstrate care by remembering a pet's name or a recent vacation.Connect with Our Guest:Dr. Emma Furze (ND): https://www.instagram.com/dr.emmafurze/Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

When a specialist told 19-year-old rugby player Melanie Emlyn she’d never run or play sports again, it shaped nearly two decades of her life. But instead of giving up, Mel rewrote her story—becoming a yoga teacher, a flight attendant, and eventually an osteopath helping others heal.In this powerful conversation, Dr. Josh Satterlee explores how Mel’s journey from devastating diagnosis to trusted clinician reveals why words matter—and how small shifts in communication can change a patient’s life forever.🎙️ Episode Highlights:✅ How a single diagnosis can alter a lifetime of decisions✅ “Forever talk” and the hidden harm of absolute language✅ Using teach-back to ensure patients understand—not just hear—you✅ Flight-attendant de-escalation skills applied to healthcare✅ Building authentic trust through community and vulnerability✅ Practicing humility and empathy in every patient interactionWhether you’re a chiropractor, osteopath, PT, or healthcare professional, this episode will remind you why trust—and the words we use—are the foundation of care.🔗 Connect with Mel: https://melanieemlyn.com | IG: https://www.instagram.com/melemlyn/Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What if the key to Olympic success isn’t more training—but better warm-ups?International strength & conditioning coach Rett Larson joins Dr. Josh Satterlee to share the now-famous “No Zombies”warm-up philosophy that helped the Chinese Women’s Volleyball Team win Olympic Gold in 2016—and continues to shape elite teams around the world.Rett breaks down how rethinking the first 15 minutes of practice transformed performance, trust, and culture across multiple national programs. From gamified drills and neurological activation to creating fun, competition, and buy-in, this conversation reveals why warm-ups might be the most important part of your training day.✅ How Rett’s “no zombies” approach keeps athletes fully engaged✅ Turning warm-ups into reactive mini-training sessions✅ Gamification and creativity with pool noodles, frisbees & Just Dance✅ Building trust with head coaches and players through problem-solving✅ Why fun + focus beats monotony every timeWhether you work in strength & conditioning, rehab, or coaching, this episode will change the way you think about preparation, performance, and human connection.Follow Rett’s groundbreaking work & get his warm-up library!Instagram: @RettaurusThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Building trust isn’t just about listening — it’s about what you do next.In Part 2 of his live talk, Dr. Josh Satterlee introduces the PATCH framework (Patient goals, Autonomy, Tailor, Communication basics, Humility) and shows how it transforms every patient interaction. From the 92-second rule for listening, to the dangers of interrupting too soon, Josh blends research with practical strategies you can apply right away.In Part 2, you’ll learn:✅ How to uncover patient goals and align them with your care plan✅ Why offering autonomy increases follow-through and satisfaction✅ The “92-second rule” and how it changes trust instantly✅ Why pen and clipboard beat keyboard typing for active listening✅ How texts and messages outperform emails for reminders and follow-ups✅ A 4-part apology framework that can prevent complaints and lawsuitsThis is the “how-to” playbook for turning communication into trust, and trust into long-term results.Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Trust is the currency of healthcare — and without it, patients miss visits, drop out of care plans, and withhold critical information.In this live talk, Dr. Josh Satterlee explores the why behind patient communication. From the heartbreaking story of a missed diagnosis, to the research showing how often patients feel unheard, Josh lays out why no-shows and poor adherence are really trust problems.In Part 1, you’ll learn:✅ Why communication failures erode patient confidence✅ How the “illusion of communication” shows up in daily practice✅ What Ryan’s story reveals about asking high-trust questions in low-trust settings✅ The surprising research on listening, recall, and malpractice claims✅ Why humility, eye contact, and simple human touches (like using a name) matter more than complex jargonWe wrap Part 1 with practical drills on non-verbal communication, setting the stage for Part 2 where Josh dives into the PATCH framework and hands-on strategies you can use immediately in practice.Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Would you be proud to refer someone to your clinic?Nicole Hogg wasn’t—until everything changed.In this inspiring episode of Trust Driven Insights, Nicole shares her journey of co-running a mental health clinic with her husband, a psychiatrist, and how transforming their patient experience didn’t just boost outcomes—it reignited her passion for care.Discover how:Their no-show rate dropped to nearly zeroPatients started raving and leaving reviewsNicole rebuilt onboarding around connection, clarity, and careA Trust Driven Care event helped her shift from burnout to beliefFrom thoughtful intake forms to personalized birthday messages, Nicole shows how small, intentional systems can create powerful emotional impact—for both patients and providers.Whether you're a clinic owner, office manager, or someone leading behind the scenes, this conversation will inspire you to reimagine what’s possible when you lead with purpose.🔗 Learn more about Nicole:https://www.hogghealth.lifeThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Can you automate your practice without losing the personal touch?In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with chiropractor and systems expert Dr. Andy Van Hoewyk to uncover how automation transformed his clinic from stressful to streamlined.From personalized videos to automated follow-ups, Dr. Andy shares the exact tools and workflows he uses to save time, reduce staff workload, and elevate the patient experience—without sacrificing trust.Whether you're launching your first clinic or scaling an established practice, this episode is packed with practical tips you can implement right away.✅ In This Episode:The one spreadsheet that revolutionized Dr. Andy’s workflowHow automation replaced two full-time roles—without losing the human touchWhy consistency is the key to trust and 5-star experiencesHow Dr. Andy automates patient communication from intake to reviewTools, Zaps, and scripts that streamline outreach after school visits, 5Ks, and moreYou don’t need more staff—you need smarter systems.Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Can you build a thriving, multi-provider acupuncture clinic—and still love your job?In this episode of Trust Driven Insights, Dr. Josh Satterlee interviews Dr. Rachel Kohl, founder of Integrative Acupuncture in Las Vegas. Rachel shares her journey from renting a single room to leading one of Nevada’s most respected acupuncture clinics.From name tags and room assignments to licensing reform and burnout prevention, this episode gives a behind-the-scenes look at how intentional systems can create a deeply human healthcare experience at scale.In This Episode, You’ll Learn:✅ How Rachel scaled a group acupuncture practice from the ground up✅ Why Las Vegas is a unique place to practice medicine✅ How small systems like printed room schedules reduce chaos✅ The hidden power of name tags, GIFs, and birthday texts to build trust✅ How automation supports her team and improves care✅ Why a 4-day workweek transformed her clinic’s cultureWhether you’re a solo practitioner or leading a growing team, Rachel’s story will inspire you to scale with soul—and create a clinic you’re proud of.🔗 Learn more about Dr. Rachel Kohl:https://integrativeacupuncturesn.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Can better communication actually reduce malpractice claims?In this episode of Trust Driven Trivia, Dr. Melanie Short leads a fun, fast-paced discussion with a diverse panel of healthcare pros exploring how simple shifts in language, tone, and presence can dramatically change patient outcomes—and provider liability.From the surprising link between visit length and lawsuits to how tone of voice impacts patient trust, this episode delivers evidence-based insights with plenty of real-world relevance.🎙️ Panelists:Dr. Catie Wonders – Chiropractor, Gettysburg, PAMaria Naidig, RN – Patient Advocate, Columbus, GADr. Jeff Langmaid – The Evidence Based Chiropractor, Tampa, FLDr. Nolan Clausen – Chiropractor, Omaha, NE🎯 In This Episode:Why emotional validation is key before clinical careThe role of tone, body language, and even apology in malpractice riskHow communication-and-resolution programs are changing hospital claimsReal strategies to increase trust, reduce friction, and improve outcomesWhether you’re a provider, nurse, or advocate, this conversation will challenge what you think you know about communication—and give you tools to improve it.Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What if the secret to loving your practice again isn’t working more—but redefining what success means to you?In this episode of Trust Driven Insights, Dr. Josh Satterlee is joined by coach and consultant Dr. Michelle Wendling to explore how healthcare providers can rediscover purpose, set boundaries, and create a practice that aligns with their energy, vision, and joy.From rethinking your schedule to using empowering language, Michelle shares actionable insights and real stories of providers who broke the “rules” to find more fulfillment.Whether you're running on autopilot or feeling drained by daily obligations, this conversation offers a clear, compassionate path back to purpose.✅ In this episode, you’ll learn:How starting with vision helps unlock energy and clarityThe “treehouse trick” for setting big, aligned goalsWhy certain words (like and vs but) change your mindsetHow to shift a draining schedule into a fulfilling oneReal examples of providers creating practices they love🔗 Learn more about Dr. Michelle Wendling:https://www.bethebestchiropractor.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What’s really getting in the way of trust between patients and providers?In this episode of Trust Driven Trivia, our panel of experts explores the biggest communication breakdowns in healthcare—and how to overcome them. From unclear roles to unspoken expectations, we reveal how subtle missteps can quietly erode patient trust.Whether you're a chiropractor, nurse, radiologist, or clinic owner, you'll walk away with practical strategies to build stronger relationships and improve patient outcomes.🎙️ Panelists:Dr. Dwayne Golbek – ChiropractorDr. Amanda Satterlee – Chiropractic RadiologistMaria Naidig – RN & Patient Advocate🎯 In This Episode:The top reason patients don’t fully trust their providersHow to communicate your role clearly and confidentlyWhy tone and body language matter as much as your wordsThe small shifts that build massive trust over timeReal-world tips from professionals on the front linesIf you want to improve your patient communication and build a reputation for trust and connection—this episode is for you.Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Is your clinic space working for you—or slowly wearing you down?In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with physiotherapist and design expert Meg Macpherson, founder of Articulate Design Co, to explore how intentional space design can improve patient trust, boost revenue, and reduce provider burnout.From rethinking what a waiting room should feel like to designing with clinicians in mind (not just patients), Meg shares actionable strategies that will reshape how you view your practice environment.Whether you're launching a new clinic or want to feel reconnected to your space, this conversation is packed with practical takeaways and inspiring stories.🔍 What You’ll Learn:The #1 mistake clinics make when designing their spaceHow better workflow reduces staff burnout and improves outcomesWhy authenticity in your environment attracts the right patientsReal-world design strategies—from barista-style welcome areas to sensory-friendly touchesHow to future-proof your space for efficiency and emotional impact🎙️ Learn more about Meg:https://www.articulatedesignco.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Can how you speak to a patient impact their outcome—before you even treat them?In this powerful episode of Trust Driven Trivia, Dr. Melanie Short returns with a panel of healthcare pros to explore the research behind patient communication—and how simple shifts in conversation, tone, and delivery can dramatically improve care.This episode features:🧠 Dr. Dwayne Golbek, Chiropractor (Katusa, OK)🩻 Dr. Amanda Satterlee, Chiropractic Radiologist (Las Vegas, NV)👩‍⚕️ Maria Neidig, RN & Patient Advocate (Columbus, GA)🎙️ Episode Highlights✅ How effective introductions reduce patient anxiety✅ Why combining verbal + written info improves retention✅ When digital beats paper for patient memory✅ The role of humility in building clinical trust✅ What “Goals of Care” actually means—and why it matters✅ The #1 predictor of treatment effectiveness (hint: it’s not equipment)From pain care to end-of-life conversations, this round of trivia uncovers evidence-backed insights that will change the way you think about patient interaction. Fun, fast-paced, and full of real-world relevance.Brought to you by Trust Driven Care—streamline all patient messaging and engagement in one simple platform.👉 Visit trustdrivencare.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with former elite high jumper–turned–chiropractor, Dr. Dwayne Golbek, to uncover how one powerful mindset shift changed the way he practices—and why trust is the foundation of every great patient outcome.From the track to the treatment room, Dr. Golbek shares unforgettable stories that highlight the power of listening, asking the right question, and showing patients you truly care.You’ll hear:✅ The one question that finally unlocked a stubborn case of stiffness✅ How asking about goals, not pain, changes everything✅ Why silence often builds more trust than talking✅ A surprising moment that led a patient to quit weed—overnight✅ How elite coaching principles apply to everyday patient careWhether you're a seasoned provider or early in your career, this episode will shift how you think about patient communication—and help you build the kind of trust that makes every part of your practice better.Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

📲 Can a text really change patient behavior?In this episode of Trust Driven Trivia, host Dr. Melanie Short puts healthcare pros to the test with research-backed questions about communication strategies that actually work—from reminders to radiology visuals.🎙️ Featuring chiropractors, a nurse advocate, and a physical therapist, this fast-paced, laugh-filled round explores:✅ Do text reminders really improve health outcomes?✅ Who should talk more in a visit—the doctor or the patient?✅ Why humility may matter more than empathy✅ Whether visual aids truly boost patient compliance✅ The surprising impact of 13 well-timed texts to parents pre/post tonsillectomyWhether you're in private practice or a hospital setting, you'll walk away with evidence-based takeaways that boost patient satisfaction without adding more work to your plate.Brought to you by Trust Driven Care—seamless communication, simplified.👉 Visit trustdrivencare.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

When Carrie Manning left her role as a school-based special education counselor, she wasn’t looking to just open a practice—she set out to build the kind of support system she knew kids and families truly needed.In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with Carrie, founder of Reach Counseling in Fort Worth, Texas, to explore how she built a thriving therapy practice focused on neurodivergent kids, teens, and families. From the power of play therapy to the systems that prevent burnout, Carrie shares practical lessons and personal stories from her journey as both a clinician and business owner.You’ll learn:How Carrie filled her caseload faster than expected—and what that revealed about community needsWhy play therapy works (and why it’s misunderstood)How to build trust with kids, parents, and staffThe biggest business challenges therapists face—and what Carrie wishes she'd learned earlierHow automation and communication systems helped her grow without losing her sanityIf you’re a therapist, educator, or healthcare provider serving kids and families, this episode offers valuable insights into building a heart-forward, sustainable practice that works.🔗 Learn more about Carrie Manning and Reach Counseling:Website: reachcounselingtx.comInstagram: @reachcounselingtx—🎙️ Trust Driven InsightsReal conversations. Smarter care. Stronger business.Hosted by Dr. Josh Satterlee | Powered by trustdrivencare.comThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What if patients don’t want to see the neurosurgeon? Can a simple text message before surgery really improve recovery? And is cutting opioids actually tanking patient satisfaction?In this episode of Trust Driven Trivia, Dr. Melanie Short is joined by Dr. Josh Satterlee, nurse advocate Maria Neidig, Dr. Dwayne Goblet, and Dr. Lauren Biestek to explore the surprising data shaping modern healthcare communication.You’ll laugh, you’ll learn, and you might never look at satisfaction surveys the same way again.In this episode:✅ How limiting opioids might backfire on satisfaction scores✅ The surprising power of texting patients pre-surgery✅ Why patients don’t always want to see the top doc✅ What makes telemedicine work (and what doesn’t)✅ The real drivers behind poor survey results post-surgery📲 Learn more about the tech powering better care at https://trustdrivencare.com/Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

How do you earn the trust of elite athletes, coaches, and pro teams—without chasing them down?In this episode of Trust Driven Insights, Dr. Josh Satterlee talks with Dan Swinscoe, a physical therapist, strength coach, and founder of Train 2 Win, whose reputation has made him the go-to provider for athletes in the NFL, MLB, WNBA, and beyond.Dan shares how showing up, giving generously, and staying humble led to high-level referrals—including from the Seattle Seahawks. From catching 90mph fastballs for clients to inviting a pro athlete’s wife over for Thanksgiving, Dan’s stories illustrate what building trust in healthcare really looks like.In this conversation, you’ll learn:How to grow a referral-based practice without advertisingWhy trust starts with being genuine, not transactionalThe biggest mistake providers make when trying to “break in” to sportsHow emotional stress amplifies pain—and what that means for patient careWhat pro teams and great doctors look for in a trusted partnerWhether you’re just starting your career or looking to grow without burning out, this episode is packed with timeless wisdom for providers who want to lead with purpose and build something real.Connect with Dan: https://t2wclinic.comHosted by Dr. Josh SatterleePowered by Trust Driven CareThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Why do patients really file malpractice claims? It turns out, it’s not the medical mistakes—it’s how we communicate (or don’t).In this episode of Trust Driven Trivia, Dr. Melanie Short is joined by Dr. Josh Satterlee, Dr. Ed Lera, Dan Senko, and Christy Willis for a fast-paced, fun, and insightful dive into the role of communication in patient trust, compliance, and litigation.✅ The #1 emotional trigger in malpractice lawsuits✅ Which apology elements actually build trust✅ The real impact of follow-up calls (with data!)✅ How mobile apps and text messages affect patient behavior✅ The surprising power of foam rollers (yep, really)Equal parts educational and entertaining, this trivia-style episode blends research, stories, and laughs to explore how simple communication shifts can transform patient care—and even prevent lawsuits.🧠 Want to streamline communication in your practice?Visit https://trustdrivencare.com to learn how all-in-one messaging and automation can make your life easier.Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

In this debut episode of Trust Driven Insights, Dr. Josh Satterlee sits down with Dr. Annie Armstrong, founder of Head 2 Toe Spine and Sports Therapy, to explore her remarkable journey from a 750-square-foot startup to a thriving, 7-figure chiropractic and rehab clinic.With nearly two decades of experience, Dr. Annie shares how she built a patient-first, team-driven model that prioritizes collaboration, communication, and long-term sustainability—without falling into the burnout trap.You’ll hear how she:Integrated athletic trainers to expand care and improve outcomesCreated seamless patient handoffs through intentional communicationOvercame costly early mistakes (including one that hit the bottom line)Let go of ego to empower her team and grow her impactLearned to step back and take her Mondays back—literallyWhether you're a chiropractor, physical therapist, or any healthcare entrepreneur looking to scale a practice with heart and strategy, this conversation is packed with practical insights and inspiration.Connect with Dr. Annie Armstrong:https://www.head2toeclinic.com/Hosted by Dr. Josh SatterleePowered by Trust Driven CareThanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Welcome back to Trust Driven Trivia – where healthcare communication takes center stage! How much does communication really matter in healthcare? In Episode 3 of Trust Driven Trivia, our panel dives into the surprising links between doctor-patient communication and malpractice. Discover how miscommunication can spark lawsuits, why a doctor's tone might predict malpractice, and the true impact of patient trust on health outcomes.In this high-stakes trivia showdown, contestants Dr. Josh Satterlee, Dr. Dwayne Golbek, Ed Le Cara, and Dr. Molly Avola battle it out to crack these pressing questions. Join host Dr. Melanie Short for a fast-paced, fun exploration of one of healthcare’s most critical issues—with plenty of trivia twists along the way!Explore Trust Driven Care at trustdrivencare.com and subscribe for more expert insights and engaging healthcare debates.Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Welcome back to Trust Driven Trivia – the ultimate healthcare research showdown! In Episode 2, our expert panel tackles six intense, research-driven medical trivia questions that will push the limits of your healthcare knowledge:• Discover why patient trust is the #1 predictor of healthcare success • Uncover what percentage of patients prefer discussing emotional health first • Dive into the shocking truths about patient-centered care and self-efficacy • Explore the mysteries of the placebo effect – how much is treatment, and how much is in your mind? Returning runner-up Dr. Amanda Satterlee is back, hungry for redemption. Joining her in this high-stakes trivia battle are our fierce contenders: Dr. Curt Kippenberger, Ed Le Cara, DC, RN, PhD, ATC, CSCS, and Dan Swinscoe, MPT, CSCS. Who will emerge victorious in this ultimate test of healthcare mastery?Join host Dr. Melanie Short as she leads this fast-paced, research-packed battle of wits where healthcare pros, researchers, and trivia enthusiasts collide over mind-bending medical questions.Subscribe now and tune in for another thrilling episode of Trust Driven Trivia!Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Welcome to Trust Driven Trivia – the ultimate healthcare knowledge showdown, hosted by Dr. Melanie Short! Each episode brings together medical professionals, researchers, and healthcare enthusiasts for a fast-paced, research-driven trivia battle. Our contestants dive into breakthrough medical studies, patient care best practices, and quirky healthcare facts, challenging assumptions and sparking lively debates along the way.This episode features Dr Josh Satterlee, Dr. Taylor Premer, Dr. Amanda Satterlee, Ed Le Cara, RN, DC, PHD, Dr. Daniel Braff, Dr. Mai Ta, and Dr. Dwayne Golbek. Every episode features a dynamic mix of topics—from patient satisfaction and malpractice statistics to communication skills and unexpected medical curiosities. And as an added bonus, our trivia challenges will support a good cause, with prizes benefiting medical organizations in need.Plus, discover Trust Driven Care: the future of patient communication. Streamline your patient engagement with automated text, email, and social media messaging. Learn more at trustdrivencare.com.Subscribe now for weekly episodes filled with expert insights, fun research-based debates, and a whole lot of healthcare knowledge fun!Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/