No Silver Spoons®

Send us Fan MailThe host of No Silver Spoons shares a rare personal episode documenting her trip from Colorado to Michigan for Grace Christian University graduation weekend, where she received her MBA and delivered the commencement speech she previously announced in episode 121. She describes university-hosted events, a banquet where she was unexpectedly given the Delta Epsilon Chi Award (noting only 7% of graduates receive it), a cold-weather campus photo shoot, and a memorable moment when her daughter cheered during her MBA hooding. She explains the ceremony is edited to 28 minutes and available visually on YouTube. In her commencement address, Sarah Beth Herman reflects on hardship, reconciliation during 17 hospice days with her estranged mother, faith, entrepreneurship with her husband, becoming a mother to her daughter, and lessons on renewing the mind, rejecting fear, stepping forward like Esther, and leaving people better than you found them.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailSarah Beth Herman explains that major “arrival” moments are not what create momentum; they are evidence of long-term faithfulness shown through keeping promises, leading with integrity, consistency without feedback, and making values-aligned decisions even when costly. She emphasizes that leadership and sustainable business are built on normal days, repeated choices, and trust rather than chasing visibility. She shares a recent unexpected example: Grace Christian University’s President Kemper called to ask her to be the commencement speaker for the 2026 graduating class, despite her having finished her MBA in December 2025 and not planning to attend graduation. The invitation made her reflect on years of late nights and persistence, reinforcing her message to stay faithful, lead well in the mundane, and be ready for unforeseen opportunities.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailSarah Beth, CEO of Dentistry Support, responds to reactions to episode 119 about her family being pressured and told they couldn’t leave a dental office without paying $1,460, arguing the root issue isn’t insurance or a signed treatment plan but breakdowns in communication about money. She explains that teams often hide behind signatures and “that’s how we do it” because they’re uncomfortable discussing finances, and emphasizes the missing step is confirming understanding by having patients repeat expected costs and options. She outlines warning patterns (patients saying “I didn’t know,” staff saying “we told them,” rushing, same-day add-ons, blaming insurance) and a remedy: slow down, remove pressure, take ownership, clarify, explore options, and protect patient dignity. She provides sample dialogues for potential balances, denied estimates, appeals, and non-ideal outcomes, and promotes free trainings and mentorship through Dentistry Support.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailSarah Beth, CEO of Dentistry Support, shares a personal story about referring her financially struggling family to a trusted dental office with a state aid plan, after clearly instructing the front office to pre-authorize care and call her for any out-of-pocket costs. After an initially excellent experience, her stepmom agreed to same-day additional treatment during a crown adjustment without understanding it carried a $1,460 balance the office said had been denied since February; the family was told they couldn’t leave until it was paid, leading to a chaotic, shouting phone call and distress for her parents. Sarah Beth paid but emphasizes the issue was mishandled communication, leadership, and accountability. She outlines lessons: honor financial-responsibility notes, signatures aren’t understanding, collect balances upfront, pursue appeals and alternatives, de-escalate to protect patients, and recognize one bad moment can erase many good ones.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailSarah Beth Herman, CEO of Dentistry Support and host of No Silver Spoons, explains her leadership philosophy of “leaders go first” in responsibility, honesty, accountability, steadiness, and learning—especially when facing criticism, mistakes, client losses, or bad reviews. She argues that avoiding discomfort is image management, while leadership is exposure that sets the tone for psychological safety and candor. Drawing on experiences with the Better Business Bureau (including Dentistry Support winning the 2025 Torch Award for ethics), she discusses why a mix of reviews can be transparent and useful, and how to evaluate criticism without panicking or dismissing it. She references research and thinkers including Amy Edmondson, Brené Brown, Satya Nadella, and Jeff Bezos, emphasizing a “learn-it-all” culture, self-compassion, and measuring leadership by how effectively you respond when things go wrong.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailSarah Beth Herman, CEO of Dentistry Support, explains that businesses feel “heavy” not because people are failing but because systems are inefficient, and encourages leaders to prioritize improved efficiency over perfection. She notes that pushing teams toward perfection increases stress and burnout without meaningfully improving performance, and argues that clarity, structure, and support prevent most failures. While AI can help, it cannot remove real-world complexity—especially in dentistry with inconsistent insurance and unpredictable patient paths—so the goal should be “better,” not perfect. She highlights common friction points like phones, eligibility, and billing/AR that create missed opportunities, confusion, and lost revenue, and emphasizes fixing processes before scaling. She describes Dentistry Support’s onboarding, SOP development, weekly meetings, and a $300 six-month discount code “podcast,” then closes with advice to stop waiting for perfect conditions and improve one decision at a time.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, Sarah Beth Herman — MBA, 5x CEO, and 8-figure entrepreneur — shares her executive perspective on interviewing after conducting more than 1,000 interviews throughout her career.From hiring top talent to winning clients and building companies, Sarah explains why resumes often matter far less than people think, how emotional intelligence shapes leadership, and why energy and authenticity influence interviews more than scripted answers.She also shares her thoughts on how tools like ChatGPT are changing the way candidates prepare — and sometimes making interviews feel less authentic.Whether you're:• Preparing for a job interview • Hiring new team members • Pitching your services to clients • Growing into a leadership roleThis episode offers a candid look at what truly makes someone stand out in professional conversations.In This Episode You'll Learn• Why resumes are often less important than mindset • The leadership traits experienced interviewers notice quickly • How emotional intelligence influences professional success • The role energy and authenticity play in interviews • Why trying to impress people can actually hurt your chancesAbout the HostSarah Beth Herman holds an MBA, is a 5-time CEO, owns five companies, and is an 8-figure entrepreneur. She has interviewed over 1,000 professionals across her career and frequently speaks on leadership, entrepreneurship, and business growth.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn the previous episode of No Silver Spoons, we talked about one of the biggest operational misconceptions in dentistry:The belief that front office teams need to be perfect in order for a practice to run smoothly.But perfection isn’t the real goal.Efficiency is.In this follow-up episode, Sarah Herman continues the conversation by exploring what actually happens when a dental practice reduces administrative overload and restructures the way work gets done.Because when front office teams are no longer buried in insurance verification, billing follow-ups, and administrative backlog, something powerful happens.They regain the time and focus needed to support the activities that truly drive practice growth.Things like:• Answering new patient calls • Filling schedule gaps • Supporting treatment acceptance • Maintaining recare systems • Strengthening patient relationshipsThis episode explores the real impact of giving dental teams the operational support they need.What You'll Learn in This Episode• Why many dental practices feel overwhelmed even when teams are working hard • The difference between busy activity and revenue-producing activity • What happens when front office teams gain back hours of their day • How administrative support improves both team morale and patient experience • Why operational clarity helps dentists focus on leadership and growth • What implementation actually looks like when adding administrative supportThe Question Every Dentist Should AskIf your front office suddenly had three to four extra hours every day, what would they focus on?Would they:• Follow up with unscheduled treatment • Return missed calls from potential patients • Fill cancellations more quickly • Strengthen recare systems • Improve patient communicationThese are the activities that move practices forward.But when administrative tasks consume the day, they often receive the least attention.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailHost Sarah Beth Herman argues that dentistry’s biggest operational misunderstanding is expecting perfection from front office teams in systems not designed for it, creating stress, frustration, and lost profitability. She says dentistry has a structure problem: the front office becomes a catchall for phones, patients, insurance verification, claims, payments, aging follow-up, scheduling, and more, which crowds out revenue-producing work like answering new patient calls, scheduling treatment, filling cancellations, protecting recare, and improving treatment acceptance. She reviews practice finances (60–65% overhead; payroll often 25–30% of collections but frequently 45–49%) and the hidden costs of hiring, noting practices are often misallocated rather than overworked. She explains why AI can assist but human judgment is still required for insurance complexity, and describes Dentistry Support’s flat-rate model handling eligibility, billing, phones, and reporting so in-office teams can focus on growth, with a ~10-business-day onboarding and 24/7 HIPAA-compliant chat.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailHost Sarah Beth Herman discusses why phone skills and customer service are critical in dentistry, calling the phones the “front door” to revenue, culture, and patient experience. Drawing on her 2017 role as chief of training and talent development for a 1,500-employee dental group across 45 locations, she explains that trust is built in the first minutes of a call and that customer service is a trained skill, not a personality trait. She debunks common beliefs that phones are “fine,” patients will call back, and customer service comes naturally, emphasizing systems and practice-specific SOPs. Practical tools include warm call openings, confident information gathering, reflective listening, and clear next steps. She outlines the “tell, show, do, review” training method and frames phone performance as a leadership responsibility, then closes with Dentistry Support resources and services.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailSarah Beth Herman shares a pop-up podcast episode announcing the Dentistry Support White Coat of Honor, a free award created to celebrate dentists who exemplify integrity, leadership, exceptional patient care, and strong team culture. She explains that unlike many paid recognition programs, there is no cost to be nominated, and nominees do not need to be clients. Anyone—patients, team members, or peers—can nominate a dentist by commenting on a linked social post and completing a nomination form on dentistrysupport.com, including five questions about what makes the dentist stand out. Nominations are open now and close March 30, with the 2026 recipient announced March 31. The winner receives a framed award, a featured 30-minute podcast episode, a press release shared with the dental community, $150 for their team to celebrate, and a $500 credit toward Dentistry Support virtual services.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailHost Sarah Beth Herman explains that many exhausted business owners and leaders aren’t truly stuck—they’ve rehearsed the same patterns until they feel permanent. Drawing on neuroscience, she describes how real change comes from repeated experience and neural rewiring, not insight alone, because the brain prefers familiar pathways that require less energy. She connects this to entrepreneurship and scaling, arguing that business growth demands personal and identity growth, and that stability can feel unsafe to a nervous system trained in survival mode—sometimes leading entrepreneurs to unconsciously create chaos. She emphasizes that leadership maturity is shown by staying regulated while growing, since teams mirror a leader’s nervous system and culture becomes reactive or hesitant based on leadership patterns. Change requires alignment of behavior, environment, and repetition, plus willingness to be a beginner and practice consistent new responses. She shares an analogy about training her French bulldog, Cash, to address food aggression without changing his core personality—expanding capacity rather than becoming someone else. The episode’s takeaway: you are adaptable, growth is gradual, leadership requires identity evolution, and businesses scale only as far as the leader is willing to grow, encouraging listeners to study and repeat what successful people do, then share, rate, review, and reach out via show notes for guest suggestions.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailHost Sarah Beth Herman discusses how repeated self-talk shapes mindset, nervous system regulation, and leadership, explaining neuroplasticity and how the brain reinforces the thoughts it repeats. She shares her own shift from self-criticism to the mantra “I’m on a winning streak,” describing how changing internal language helped her lead with more patience, trust, and consistency across her businesses. The episode reframes “winning” as alignment, peace, and steady progress, noting that visible achievements (including upcoming features on the front page of two magazines) are built through quiet, consistent discipline. She offers practical steps: choose a believable mantra, notice when inner dialogue tightens and pause, lead yourself with clarity and accountability rather than shame, and prioritize consistency over intensity. She highlights free leadership and communication trainings available at sarahbethherman.com and dentistrysupport.com/freetraining, and closes with key takeaways about repetition, leadership beginning internally, and energy shifting before outcomes, alongside a sponsorship message for Dentistry Support. Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons,' host Sarah Beth Herman discusses the evolving landscape of dental leadership in 2026. She emphasizes the increased complexity, visibility, and emotional demands faced by dental leaders today. The shift from personality-based to systems-based leadership is explored, highlighting the necessity of comprehensive support structures for sustainable practices. Key challenges such as decision fatigue, emotional load, and identity shift are identified, along with strategies to adapt and thrive. The critical role of technology, including AI, is examined, stressing the importance of supporting rather than replacing human roles. Herman underscores that modern leadership requires design, documentation, delegation, and clarity to ensure the longevity and success of dental offices.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons,' hosted by Sarah Beth Herman, the focus is on the critical role of front desk operations in dental practices as we approach 2026. The episode discusses how the first 30 seconds of a phone call can significantly impact patient trust, and how poor phone management reflects deeper issues within leadership and systems. Herman emphasizes that handling phones effectively is not merely an entry-level task but a revenue-driving, trust-building position. She explains the importance of tone, confidence, and training in creating a positive patient experience. The episode also explores the interconnectedness of phone skills with billing accuracy and overall practice efficiency. Practical solutions for improving phone management, such as role-playing scenarios and supporting front desk teams, are provided. Listeners are encouraged to audit their phone calls and align phone protocols with billing expectations. The episode concludes with key takeaways, including the notion that billing starts from the first phone call and the importance of evolving phone handling practices to meet modern standards.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, host Sarah Beth Herman addresses the pervasive issue of burnout in dental teams. She clarifies that burnout is not due to individual weaknesses but rather systemic issues in how modern dentistry is managed versus how it was led in the past. Sarah explores how the complexity of current dental operations, outdated leadership practices, and unrealistic role expectations contribute to burnout. She offers insight into how dental leaders can adapt, redefine roles, and implement supportive systems to mitigate burnout. Key takeaways include recognizing burnout as a leadership issue, the importance of structured clarity, and the need for leadership to evolve along with the dental industry.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, Sarah Beth Herman discusses the importance of self-respect and intentionality in leadership roles. She shares personal stories from her own growth journey and emphasizes that how we show up externally often reflects our internal state. Sarah Beth explores the concept of 'enclothed cognition' and its impact on confidence and leadership authority. The episode underscores the need for preparation, self-respect, and maintaining high standards in the workplace, particularly in dental office environments. Sarah Beth concludes with actionable insights and offers mentorship for those looking to enhance their leadership skills and build intentional businesses.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, hosted by Sarah Beth Herman, the focus is on understanding the significant changes in the dental insurance landscape as we approach 2026. The episode provides detailed carrier updates from Delta Dental, Cigna, and MetLife, highlighting changes to plan materials, benefits, and coverage rules. Emphasis is placed on the importance of verification, accurate billing, and clear communication within dental practices. Sarah provides practical leadership insights, stressing the importance of updated CDT codes, full breakdowns of benefits, and efficient administrative systems. The episode also includes critical advice on documentation, especially for sedation procedures, and features helpful scripting for front desk interactions to ensure patient trust and accuracy. This educational content aims to prepare dental practices for the upcoming year and encourage proactive management of insurance-related challenges.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons,' host Sarah Beth Herman continues the story from last week about the night her home was invaded and robbed. She shares the emotional aftermath, the search for her missing dog, and the perspective shifts that followed. Sarah discusses the importance of reducing risk, learning from mistakes, and the parallels between home security and business leadership. She emphasizes resilience, preparedness, and the significance of outside perspective in leadership. This episode also highlights the services offered by Dentistry Support and provides information on how to connect with Sarah for mentorship and coaching.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn the first episode of the new year, Sarah Beth Herman of 'No Silver Spoons' shares a deeply personal and challenging start to 2026. After returning from a festive New Year's Eve celebration, Sarah and her husband discovered their home had been broken into, turning what began as a beautiful night into a traumatic experience. She discusses the leadership lessons learned from this event, focusing on resilience, facing disruptions, and the importance of robust systems in both personal life and business. Sarah emphasizes the importance of moving forward with clarity despite experiencing pain and trauma. The episode concludes with a promise of exploring themes of fear, healing, and restoration in the upcoming episodes.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this opening episode of Season 5 of 'No Silver Spoons,' host Sarah Beth Herman welcomes listeners, both new and returning. The season promises to focus on neuroplasticity—the brain's ability to change and adapt—highlighting how understanding our thought patterns can facilitate growth and leadership. Sarah reflects on the past seasons and explains that Season 5 will intentionally guide listeners to internalize and retrain their minds for better leadership, confidence, and personal growth. The episode ends with the introduction of the 'That's Good' moment, a segment that encapsulates key takeaways from each episode, emphasizing the importance of comprehending and applying these insights in real life.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn the final installment of the Keep Going Series, Sarah Beth Herman recounts the transformative 12-week journey aimed at personal growth and resilience. She reflects on the challenges faced and conquered, motivating listeners to persist through difficulties with renewed strength and purpose. The episode underscores the importance of shedding outdated identities, embracing gratitude, and harnessing internal resilience. Sarah also shares valuable lessons from her own life, including the power of neuroplasticity, the significance of alignment, and the virtues of stewardship and intentional focus. The episode concludes with a call to share these impactful lessons with others, fostering a community of encouragement and mutual growth, while hinting at the upcoming Season 5 filled with higher leadership and spiritual depth.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn week 11 of the 'Keep Going Series,' Sarah Beth Herman delves into the importance of finishing strong, regardless of the time of year. She recounts the challenges she's faced, from balancing her MBA program and managing multiple businesses to handling unexpected setbacks like chargebacks. Sarah Beth emphasizes the value of discipline over the desire to slow down and the impact of staying committed to future goals. She shares personal stories, including her recent Better Business Bureau Award, and offers practical advice on maintaining momentum. She concludes by encouraging listeners to create a 'finish list' to solidify their commitments and to recognize the importance of small steps in the journey towards becoming one's best self.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan Mailn this 10th episode of the 'Keep Going' series on No Silver Spoons, Sarah Beth Herman delves into the journey of becoming the person God intended you to be, particularly when faced with shifting social circles. Sharing a personal story about a challenging experience with a former friend group, Sarah underscores the importance of aligning with a supportive and healthy community. She highlights that identity should be rooted in God's vision rather than societal acceptance, and offers practical advice to reaffirm relationships that truly nurture and uplift. Sarah concludes with a call to express gratitude to those who have provided a safe and encouraging space, reinforcing that the path to becoming your true self is supported by genuine connections.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn week nine of the 'Keep Going' series on No Silver Spoons, Sarah Beth Herman delves into the complexities and emotional challenges of hiring family members in business. Sharing her personal experience, Sarah Beth discusses the pitfalls of misplaced loyalty and the difficult decisions leaders must make to maintain peace and alignment. She emphasizes the importance of setting non-negotiable boundaries and holding onto personal convictions. Through this heartfelt narrative, listeners are encouraged to protect their purpose, maintain clarity, and prepare for a successful future despite past betrayals.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons', Sarah Beth Herman reflects on the profound experiences and lessons learned while working in a challenging corporate environment. Emphasizing the importance of conviction, Sarah shares a personal story of maintaining integrity and work ethic despite facing manipulation, sabotage, and toxic leadership. She discusses the neuroscience and spiritual aspects of conviction, and how it can guide us through professional hardships. The episode concludes with thought-provoking questions for reflection and a message of gratitude and faith. Tune in to explore the costs and rewards of staying true to your values.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this heartfelt episode and press release, Sarah Beth Herman narrates the incredible journey of her company, Dentistry Support, becoming the 2025 winner of the Better Business Bureau Torch Award for Ethics in the Pacific Southwest. She details the rigorous nomination and evaluation process, the initial disappointments, and the eventual triumph. Sarah emphasizes the importance of ethical business practices, the significance of human-centric support in a tech-driven world, and the emotional milestones along the way. This episode serves as an inspiring story for small businesses, particularly women-owned ventures, highlighting perseverance, integrity, and the impact of doing business ethically.Press ReleaseDentistry Support® www.dentistrysupport.com Corporate Headquarters: 623-257-3327 [email protected] P.O. Box 1653, Queen Creek, Arizona 85142Better Business Bureau. (2025). Torch Awards for Ethics. https://torchawards.bbbcommunity.org Better Business BureauBetter Business Bureau. (2025). 2025 Torch Awards for Ethics FAQs and program materials. https://www.bbb.org/local/1126/bbb-foundations/torch-awards-for-ethics/arizona/about-the-awards Better Business Bureau+1Dentistry Support®. (2025). 2024 Torch Awards for Ethics nominee page [Webpage]. https://www.dentistrysupport.com/2024-torch-awards-for-ethics Dentistry Support ®Dentistry Support®. (2025). Company website. https://www.dentistrysupport.com Dentistry Support ®No Silver Spoons®. (2025). Podcast home page. https://podcast.dentistrysuppoSupport the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons,' host Sarah Beth Herman delves into the often overlooked challenges that come with achieving success. She shares her personal journey of reaching her long-term business goal of $80,000 in monthly revenue, only to discover that success brought a new set of responsibilities and emotional complexities. Sarah Beth explores themes of loneliness, the shift in relationships, and how ambition evolves from reaching milestones to sustaining them. She emphasizes the importance of gratitude, faith, and neuroplasticity in maintaining a positive mindset. Listeners are encouraged to celebrate their wins, protect their peace, and continue growing without the need to hide their success or feel guilty. The episode concludes with actionable insights on maintaining integrity and finding calm amidst the noise.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons,' Sarah Beth Herman dives into the uninvited and relentless nature of pressure, especially when building businesses, dreams, or relationships. As part of the 'Keep Going' series, Sarah shares personal stories of starting her largest brand, Dentistry Support, around a kitchen table amidst family life. She discusses the initial hardships, the importance of obedience, and the necessity of resilience in the face of adversity. Sarah emphasizes the critical difference between being busy and building something meaningful. She provides practical tools and scientific insights on maintaining perseverance, along with a digital download called the 'Pressure Plan' to help listeners find calm in chaos. By sharing her experiences and invoking faith, Sarah aims to mentor her audience through real-life challenges, reinforcing that pressure refines and prepares us for future growth.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, Sarah Beth discusses the significance of staying true to oneself in challenging situations. She shares personal experiences from her time working in a dental group, where she faced an unexpected shift in treatment after requesting fair compensation for her travel. Sarah Beth highlights the importance of maintaining integrity, honoring one's values, and building resilience. She also provides a weekly digital download to help listeners stay grounded and focused on their self-worth. This episode emphasizes that staying doesn't equate to weakness but wisdom and resilience.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this week's episode of No Silver Spoons, Sarah Beth Herman shares a deeply personal and heartfelt story about the complex dynamics of leadership, focusing on letting go when it hurts the most. Using the story of Irma, a once-promising employee who faced multiple challenges including accusations and a DUI, Sarah Beth explores themes of potential, grace, boundaries, and betrayal. Despite numerous attempts at mentorship and encouragement, Sarah Beth ultimately learns that you can't make someone love themselves into existence. The episode concludes with practical tips for leaders on how to handle betrayal, state facts over feelings, remain anchored in values, and protect peace. Listeners can also access a mindset worksheet designed to offer daily affirmations and clarity. Join Sarah Beth as she delves into the importance of knowing when to let go, not as a sign of failure, but as an act of faith and thriving leadership.Let GO & Lead Worksheet now!Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, host Sarah Beth shares her personal journey of overcoming life's unexpected challenges. Through the story of her family's move to Arizona for a promising business opportunity that ultimately fell through, Sarah Beth emphasizes the importance of resilience, resourcefulness, and faith. She recounts how she turned a seemingly dire situation into a foundation for growth and success by leveraging her skills and maintaining a positive mindset. The episode includes practical advice on mindset rebuilding and offers listeners a digital download with affirmations and exercises to help reframe their inner narrative. Sarah Beth encourages listeners to keep going, highlighting that every challenging season prepares us for something bigger.Dogwood StoryMindset Rebuild: The Keep Going Affirmations PackSupport the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, host Sarah Beth Herman delves into the importance of humility and hard work in leadership and business. Reflecting on her first job at Old Country Buffet, where she wore a humbling uniform and performed various tasks, Sarah shares five key principles for effective leadership: take care of people, kindness as part of the uniform, consistency builds trust, humility leads the room, and excellence starts small. She emphasizes that humility not only builds character but also forms the foundation for lasting success. The episode includes a digital download titled 'Small Work Big Trust, the SBH Standard Reflection Pack' for listeners to implement these lessons in their own lives.Use promo code KEEPGOING to get it for just $5.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this powerful new season, host Sarah Beth Herman, 5x CEO and leadership mentor, opens up about the story that changed everything. This isn’t another polished business highlight reel. It’s real, raw, and completely human.Episode 89 marks a new beginning — one built on resilience, humility, and the truth that success doesn’t come from looking the part. It comes from learning through it.Sarah Beth shares her early journey as a young leader, the painful mistakes that came with buying her first business, and the lessons that shaped her as one of today’s most trusted voices in leadership, mindset, and entrepreneurship.If you’ve ever struggled with burnout, imposter syndrome, financial failure, or the pressure to keep it all together — this episode is for you.🔑 In This Episode You’ll Learn✨ How to lead when everything feels like it’s falling apart 💸 The real story behind buying a business and hitting bankruptcy 🧠 The science of failure: cognitive appraisal and nervous system leadership 💬 Why self-compassion is not soft — it’s strategic ⚙️ How to create smarter, steadier systems that help you recover faster 🩶 Why Keep Going is more than a phrase — it’s a mindset and a movement💾 Week One Digital ProductPair this episode with your Business Detox Action Plan — a 15-minute digital guide that helps you clear mental clutter, reframe failure, and reset your systems for sustainable success.💻 Download here: https://stan.store/sarahbethherman/p/get-my-business-detox-action-plan-now 💸 Use code KEEPGOING for your exclusive $5 listener price.💬 Join the ConversationStay accountable and connected inside the Keep Going community: 📱 Instagram Broadcast Channel — @nosilverspoons_podcastYou’ll get early access to new episodes, digital downloads, and weekly encouragement designed to help you grow your business and strengthen your mindset.💭 Quote from This Episode“Lost doesn’t have to be your label. It can be your lesson.”💫 About the HostSarah Beth Herman is a 5x CEO, generational leadership expert, author, and host of No Silver SpoonsSupport the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailSarah Beth Herman, host of 'No Silver Spoons,' shares her journey as a small business owner. She reveals the harsh truths about the challenges and worries that continuously arise in business, debunking the myth that there is a finish line where all problems disappear. Sarah recounts her story of buying a hair salon in Denver in 2011, a venture that initially felt like a dream come true but quickly turned into a nightmare due to mismanagement and deceit. Despite ending in bankruptcy and significant personal loss, including the sale of her beloved MacBook Pro, this experience taught her invaluable lessons about leadership and perseverance. Now, as she announces the launch of season four of her series, she aims to provide support and resources to help other business owners 'keep going' through their darkest times. The series will include digital downloads, a private cohort, and a supportive community, emphasizing the importance of resilience in business.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailSarah Beth Herman, CEO of Dentistry Support and host of No Silver Spoons, discusses the vulnerabilities of dental practices that rely too heavily on a single office manager. She shares insights from a California dental group and emphasizes the importance of building resilient systems that don't depend on 'heroic' efforts from one person. The episode covers practical steps for distributing tasks, improving process reliability, and protecting team members from burnout. Key points include cross-training staff, implementing standard operating procedures (SOPs), and maintaining efficiency in areas such as patient scheduling, treatment presentations, and insurance claim submissions. Herman provides actionable guidance and advocates for a disciplined approach to practice management, supported by a weekly dashboard review. Resources and further training are available to help dental practices implement these strategies.ReferencesCBInsights. (2024). The top 12 reasons startups fail. CB Insights. https://www.cbinsights.com/research/startup-failure-reasons-topSCORE Association. (2023). The megaphone of Main Street: Small business jobs report. SCORE. https://www.score.org/resource/megaphone-main-streetU.S. Bureau of Labor Statistics. (2023). Entrepreneurship and the U.S. economy. U.S. Department of Labor. https://www.bls.gov/bdm/entrepreneurshipU.S. Chamber of Commerce. (2023). Small business index Q3 2023. U.S. Chamber of Commerce. https://www.uschamber.com/small-business/small-business-indexAmerican Psychological Association. (2022). Stress in America: The state of mental health in small business owners. APA. https://www.apa.org/news/press/releases/stressSupport the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn the 86th episode of 'No Silver Spoons,' Sarah Beth Herman dives into the challenges dental business owners face when trying to scale their practices. She explains that the biggest hurdle isn't a lack of money but a lack of proper systems. Sarah highlights the issues that arise from expanding without a solid foundation, such as increased chaos and inefficiency. She shares how standardized processes, cloud-based systems, and focusing on high-value services are crucial for sustainable growth. Sarah also details how her company, Dentistry Support, assists practices in building these systems to scale smarter. She provides actionable steps for practice owners and stresses the importance of investing in systems to achieve consistency, stability, and profitability. The episode closes with an invitation to connect with Dentistry Support for personalized help.ReferencesAirPay Dental. (2025). Scaling smart: Operational pitfalls dental practices face as they grow. AirPay. https://airpay.dental/articles/scaling-smart-operational-pitfalls-dental-practices-face-as-they-growCurve Dental. (2025). Transitioning from a single office to a multi-location dental practice: Steps to success. Curve Dental. https://www.curvedental.com/dental-blog/transitioning-from-single-to-multi-location-officeDEO Dental Group. (2024). Ultimate guide: Scaling your dental practice to 20+ locations. DEO Dental Group. https://deodentalgroup.com/ultimate-guide-scaling-dental-practice-20-plus-locationsGoSensei. (2024). Growing your dental practice: A guide to managing multiple locations. Sensei Cloud. https://gosensei.com/blogs/news/growing-your-dental-practice-a-guide-to-managing-multiple-locationsLeune, S. (2025). How to grow a dental practice: Strategy for building a multi-location dental business. Scott Leune. Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode, Sarah Beth Herman discusses the decline of common courtesy and its implications for workplace culture and leadership. She shares a personal story about a simple act of kindness and how it highlighted the importance of courtesy as a fundamental leadership strategy. Sarah Beth emphasizes that culture is demonstrated through everyday interactions rather than mission statements. She provides a six-step framework for coaching employees to meet expectations and describes a practical example where she revamps her team's approach to overcome a challenging week. The episode concludes with a five-day reset plan to enhance courtesy within teams and solidify a culture of kindness, clarity, and accountability.Reference:Cuddy, A. (2012, November 19). First impressions: The science of meeting people. Wired. https://www.wired.com/2012/11/amy-cuddy-first-impressionsFiske, S. T., Cuddy, A. J. C., Glick, P., & Xu, J. (2002). A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. Journal of Personality and Social Psychology, 82(6), 878–902. https://doi.org/10.1037/0022-3514.82.6.878Porath, C., & Pearson, C. (2013, January). The price of incivility. Harvard Business Review. https://hbr.org/2013/01/the-price-of-incivilityAndersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452–471. https://doi.org/10.5465/amr.1999.2202131Totterdell, P., Hershcovis, M. S., Niven, K., Reich, T. C., & Stride, C. (2012). Can employees be emotionally drained by witnessing incivility directed toward coworkers? A diary study. Work & Stress, 26(1), 84–100. https://doi.org/10.1080/02678373.2012.657541Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218–226. https://doi.orSupport the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of "No Silver Spoons", host Sarah Beth Herman delves into the concept of manifestation as a leadership discipline, emphasizing its grounding in neuroscience and practical application. Sarah shares her journey from financial desperation to business success and explains how acting with belief and intention can rewire the brain to achieve desired outcomes. She discusses the impact of repetition and self-directed neuroplasticity on leadership behaviors, providing actionable steps for listeners to integrate these practices into their daily routines. Sarah also highlights the importance of receiving success confidently and creating a leadership identity rooted in sufficiency and trust. Throughout the episode, she offers personalized mentoring options and directs viewers to additional resources on her websites.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons,' host Sarah Beth Herman, a seasoned entrepreneur and business mentor, opens up about her personal journey from struggle to success. She shares how she turned moments of desperation into opportunities by leveraging neuroscience principles like neuroplasticity and the Reticular Activating System (RAS). Sarah recounts her challenging times in 2014, where she started building her business from scratch, emphasizing the importance of combining mindset, method, and action to achieve goals. She offers listeners practical advice on writing and visualizing goals, the science behind these techniques, and how to take consistent, aligned actions. The episode also includes valuable resources and ends with actionable steps for the week, encouraging listeners to introspect and apply these methods in their lives.What is imposter syndrome and how can you combat it? - Elizabeth Cox - YouTubeSupport the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode, Sarah Beth shares insights from a dining room conversation with her husband about the importance of fully committing to one's vision, using the historical example of Hernan Cortez's 'burn the ships' strategy. Sarah discusses the implications of this mindset in modern business, emphasizing the need to eliminate backup plans to foster full engagement and leadership. She points out the dangers of partial commitment and the benefits of loyalty, presence, and emotional investment for team dynamics and personal growth. Sarah encourages listeners to identify and let go of their metaphorical ships, offering practical steps and resources for those needing guidance.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons,' hosted by Sarah Beth, the focus is on the integration of AI in dental administrative tasks and the significance of human involvement. Sponsored by Dentistry Support, the episode discusses the limitations of AI in handling complex dental admin tasks such as claims processing, payment posting, and verifying eligibility, and stresses the importance of human expertise to ensure accuracy. The conversation also covers the challenges and pitfalls of software conversions in dental practices, highlighting the necessity for human oversight to avoid errors. Sarah Beth emphasizes that while AI can enhance certain processes, the most effective approach is a balanced one that leverages both technology and human skills. The episode concludes with practical advice on how dental office teams can thrive with the support of virtual human assistants, leading to improved efficiency, reduced stress, and better patient care.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons,' the host discusses the impact of sharing negative or revenge-driven quotes on social media, elucidating their potential harm under the guise of self-discovery. Using the example of her friend 'Vanessa,' the host explains how these posts often act as subtle sabotage, amplifying pain instead of promoting healing. She offers practical advice to shift this narrative through techniques such as reframing negative thoughts, celebrating small wins, and focusing on growth-oriented content. The episode emphasizes the significance of leading with softness and intention, both online and in personal and professional lives, advocating for a shift from bitterness to hope and authentic positivity.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn episode 79 of No Silver Spoons, Sarah Beth Herman, CEO of Dentistry Support, discusses the need to rethink dental marketing strategies and referral programs. She critiques the outdated and ineffective promotional tactics prevalent in the dental industry, such as discounts and giveaways. Instead, Sarah advocates for creating exceptional patient experiences to naturally drive referrals and shares actionable strategies, including adopting spa-like comforts, forging community partnerships, and leveraging digital tools like SEO and referral pages. The episode also covers ROI calculations for marketing investments and emphasizes building a standout dental practice that fosters genuine patient connections and retention.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of 'No Silver Spoons,' Sarah Beth Herman offers a sobering critique of the false promises propagated by many online business coaches and ad experts. She stresses that entrepreneurs often fall into the trap of believing ads and funnels will solve their problems without having a solid foundational business structure. Using real client stories, she demonstrates how a clear brand message and effective systems can lead to sustainable growth without immediate ad spend. Sarah emphasizes the importance of understanding one's business, auditing current systems, and building from a firm foundation to achieve long-term success.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, Sarah Beth discusses the critical issue of retention struggles in businesses. She emphasizes the importance of not blaming clients or team members, but instead addressing the underlying issues within leadership, systems, and communication. Citing studies from Harvard Business Review and the Journal of Leadership and Organizational Studies, Sarah Beth highlights the significance of emotional connection and transformational leadership. She outlines four key areas where retention often breaks down: disjointed onboarding, lack of personal connection, weak feedback systems, and poor narrative control. Sarah Beth advocates for an 'ethics team' or 'learning lab' approach to turn losses into learning opportunities, thus creating a culture of accountability and growth. She concludes by urging leaders to take actionable steps to understand and improve their business practices.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, host Sarah Beth Herman shares a personal story illustrating the importance of effective delegation in business. Reflecting on her past experience with a team member, she underscores how clear instructions, and proper communication can make or break a task. Sarah emphasizes the role of trust, context, and specific directives in successful delegation, drawing parallels with a personal anecdote about assembling a grill. She advises on identifying 'green flag' and 'red flag' behaviors for both leaders and task receivers, encouraging listeners to enhance their leadership skills through clarity, communication, and collaboration. The episode concludes with practical tips on how to close the loop in delegation to foster a productive and engaged workplace.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, hosted by Sarah Beth Herman and sponsored by Dentistry Support, we delve into how automation is revolutionizing the dental industry in 2025. The discussion highlights the benefits of AI-powered recruitment, on-demand staffing apps, and various automated systems for daily operations, patient follow-ups, and insurance verifications. Sarah Beth emphasizes that automation enhances rather than replaces the human workforce, enhancing efficiency, reducing errors, and improving the patient experience. The episode includes a special ‘automation readiness checklist’ to help dental practices evaluate their current systems and identify areas for improvement.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this episode of No Silver Spoons, host Sarah Beth Herman shares her experiences and insights from over five years of leading businesses and brands. Herman emphasizes the importance of recognizing and addressing the subtle ways negative individuals can impact one’s journey. Drawing from her personal struggles and professional challenges, she discusses leadership, the necessity of honest self-evaluation, and the critical role of positive work environments. Citing research, Herman explains how negativity hampers productivity and creativity, and provides practical advice on assertive communication and delegation. This episode offers a compelling look into the complexities of leadership and the need to protect one's peace and vision.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Send us Fan MailIn this heartfelt episode of No Silver Spoons, host Sarah Beth Herman discusses the profound importance of bravery in preserving one's peace. She explores the necessity of walking away from toxic relationships, releasing resentment, and avoiding emotional burnout, especially for leaders and business owners. Drawing on personal experiences and studies, Sarah emphasizes that protecting peace is not about being rude, but about being rooted. She shares compelling stories and research to illustrate the benefits of trusting one's intuition and disengaging from destructive connections. Sarah urges listeners to embrace peace as a strategic business plan, recognizing that emotional clarity is essential for sustainable success. She concludes with personal anecdotes, highlighting the shift from negative spiraling to proactive problem-solving, and encourages everyone to leave behind what no longer serves them in order to grow into their true potential.Support the showSOCIALS:No Silver Spoons®: InstagramDentistry Support: Instagram | Facebook | LinkedinThe Dental Collaborative: FacebookSarah Beth Herman: LinkedIn | Personal Bio | LinksFree Training for Dental OfficesDISCLAIMER:The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.