Practice Partners Podcast

Send us your enquiry or question directly! In Episode 82 of the Practice Partners Podcast, Zac Pandur takes on a solo discussion around one of the biggest challenges facing healthcare teams today: negativity in the industry and why positivity matters more than ever.With increasing operational pressure, staffing shortages, burnout, and rising patient expectations, many healthcare environments have fallen into a cycle of stress, frustration, and reactive culture. In this episode, Zac explores how negativity impacts team morale, leadership, patient experience, and long-term business performance, and why leaders must take responsibility for shaping a more constructive workplace culture.This is not about toxic positivity or ignoring real problems. It is about creating resilient teams, improving communication, and building workplaces where people feel supported, valued, and motivated despite the pressure.Zac discusses: Why negativity spreads quickly in healthcare environments  The operational impact of poor workplace culture  The difference between realism and pessimism  How leadership behaviour shapes team morale  Practical ways to improve positivity within practices and healthcare businesses  Why culture is becoming a competitive advantage in healthcare A practical and honest conversation for practice owners, managers, healthcare leaders, and team members looking to improve culture and performance in an increasingly demanding industry.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode, Zac Pandur and Ami Assigal break down the realities of GP recruitment and why most clinics get it wrong.From ineffective reference checks to poor alignment and cultural misfits, this conversation focuses on the practical steps required to hire well and reduce long-term risk when bringing doctors into your practice.We cover:• Why traditional reference checks are losing value and where they still matter for GPs• How to identify early “yellow flags” and manage red flags within the first 6 to 12 months• Aligning clinical interests, billing style, and expectations before onboarding• How to run structured, effective reference conversations• Recruiter vs practice-led reference checks• Trial periods and ongoing review vs traditional probation• Cultural fit and personality in long-term success• Key legal considerations when engaging doctorsWe also speak honestly about:• The lack of transparency across healthcare recruitment• Why most references are overly positive and lack real insight• The risk of hiring for convenience rather than alignment• The long-term cost of cultural misfitsIf your practice is hiring or considering bringing on new doctors, this is a necessary reset. Structured recruitment, strong alignment, and disciplined processes are critical to building a stable and high-performing clinical team.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode, Zac Pandur and Ami Assigal break down the recent RBA surcharge changes announcement and what they actually mean for general practice.With shifts in payment processing rules and increasing cost pressures, practices need to reassess how they approach billing, surcharges, and patient communication. This episode focuses on the practical steps required to stay compliant while maintaining financial stability.We cover: • What the RBA surcharge changes are and how they impact your practice • The real cost of payment processing and how to manage it • Fee adjustments and when they are necessary • How to communicate pricing changes clearly to patients • Supporting your team with consistent messaging and scripting • Financial discipline and maintaining profitability in a changing environmentWe also speak honestly about: • Why “consistent messaging is key when communicating fee changes” • The importance of equipping your team, not leaving them exposed • “Back yourself in pricing and know your practice's worth”If your practice hasn’t reviewed its billing structure recently, this is a necessary reset. Clear pricing, strong communication, and confident leadership are critical in the current environment.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Risk in healthcare is not theoretical. It is operational, daily, and often hiding in plain sight.In Episode 79, Zac Pandur and Ami Assigal take a structured look at risk management in general practice, focusing on compliance, staff accountability, and the increasing scrutiny around Medicare and Assignment of Benefit.As regulations tighten, practices that lack discipline in their processes will be the first exposed.We cover: • The real sources of risk in medical practices today • Assignment of Benefit changes and what they mean for your clinic • Medicare compliance and audit preparedness • Staff training, accountability, and behavioural risk • The intersection of HR, compliance, and operational control • Practical steps to assess and mitigate risk across your practiceWe also speak honestly about: • Why staff behaviour is one of the biggest uncontrolled risks in clinics • The gap between “knowing” compliance and actually executing it • The ownership burden, and why risk ultimately sits with youIf you are not actively managing risk in your practice, you are accepting it. This episode gives you the framework to take back control.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Most practices do not fail from big, obvious issues. They drift through small, unnoticed problems that compound over time. Spot checks are the mechanism that stops that drift.In this episode, Zac and Ami break down how to implement structured, meaningful spot checks that uncover issues early and drive accountability across your team.We cover: • What effective spot checks actually look like in a real practice • How to audit Medicare registrations, billing patterns, and appointments • Identifying revenue leakage through small operational gaps • Reviewing cleanliness, patient experience, and front desk performance • Building simple routines that can be repeated consistently • Turning spot checks into a proactive management tool, not a reactive fixWe also speak honestly about: • Why most spot checks are superficial and miss real problems • The risk of ignoring overdue accounts, billing errors, and compliance gaps • How lack of oversight leads to cultural and performance decline • The difference between micromanagement and structured accountability • Why consistency in checks matters more than intensityThis is a practical, operational episode focused on giving you clear actions you can implement immediately. Spot checks are not about control. They are about visibility, consistency, and protecting the long-term performance of your business.If you are not actively reviewing your systems, you are relying on luck. That is not a strategy.Listen now and put structure around one of the simplest ways to improve performance, reduce risk, and protect revenue.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! This episode takes a different approach.Zac and Ami run through a rapid-fire round of true or false questions, unpacking some of the most common assumptions in general practice and challenging what actually holds up in the real world.Each question opens up a deeper conversation around performance, efficiency, and where practices are quietly losing money.We cover: • Whether busy clinics are actually profitable • If more patients really equals better performance • The role of nurses in driving revenue and efficiency • How much impact systems and software really have on outcomes • Why practice managers can make or break performance • Where hidden opportunities sit within your current operationsWe also speak honestly about: • The gap between perception and reality in most practices • Why activity often gets mistaken for productivity • The operational inefficiencies that go unnoticed day-to-day • How culture influences performance more than most realise • The risks of running without clear structure and accountabilityThis format is fast, direct, and practical. No overcomplication, just clear insights tied to real operational challenges.If you want a sharper lens on what is actually working in your practice, and what is not, this episode will give you exactly that.Listen now and pressure test your own assumptions against what actually drives results.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Hiring friends or family sounds simple. In reality, it is one of the quickest ways to damage culture, create tension, and lose control of standards if handled poorly.In this episode, Ami and Zac break down how to approach these situations with structure, clarity, and discipline so you protect both the relationship and the business.We cover:• When hiring friends or family actually makes sense, and when it does not• Setting clear boundaries from day one to avoid blurred roles• How to create proper job descriptions, KPIs, and accountability early• Avoiding favouritism and maintaining fairness across the team• Managing performance issues without damaging personal relationships• Why documentation and structure matter more in these scenariosWe also speak honestly about:• The emotional bias that leads to poor hiring decisions• How delays in addressing issues make things worse• The risk to team culture when standards are not applied consistently• Handling resignations or fallout when things do not work out• Why professionalism must override personal relationshipsThis is a practical discussion for business owners and managers who want to avoid the common mistakes that come with hiring people they know. Done right, these hires can work. Done poorly, they create long-term damage.If you are considering bringing a friend or family member into your business, or already have, this episode gives you a clear framework to manage it properly.Listen now and take control of one of the most misunderstood areas of leadership.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Flu season is one of the highest-volume, highest-demand periods in general practice. Most clinics underestimate the level of planning and structure required to run it properly.In this episode of the Practice Partners Podcast, Ami and Zac walk through the full flu clinic setup and delivery process, from early planning through to execution and follow-up.We cover:• How to plan flu clinics in advance to avoid stock issues and workflow bottlenecks• Structuring appointment books to maximise throughput without compromising care• Setting up efficient patient flow across admin, nursing, and clinical teams• Vaccine ordering, storage, and cold chain management fundamentals• Using data to track uptake, identify gaps, and drive recalls• Managing high-volume days without overwhelming your team• Aligning flu clinics with broader preventative health strategiesWe also speak honestly about:• Clinics running out of stock due to poor forecasting• Underutilised nurse capacity during flu season• Missed revenue and patient engagement opportunities• Lack of clear ownership across the team• Compliance gaps that create clinical and business riskIf you are a practice owner, manager, nurse, or GP preparing for flu season, this episode provides a clear, practical framework to set your clinics up properly.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Recurring problems are one of the biggest frustrations in healthcare practices.In this episode of the Practice Partners Podcast, Ami and Zac unpack why the same operational issues keep resurfacing in clinics and what practice owners and managers can actually do to stop the cycle.From staffing gaps and rostering chaos to communication breakdowns and unclear processes, many practice problems are not caused by people. They are caused by systems that were never clearly defined, implemented, or followed through.We cover:• Why the same operational issues keep reappearing in healthcare practices • The real root causes behind staffing, scheduling, and workflow breakdowns • Why unclear processes create stress, confusion, and inconsistency for teams • The role of SOPs and systems in preventing recurring operational problems • Why follow-through is one of the most underrated leadership skills in healthcare • Building trust with teams through clarity, consistency, and accountability • How hands-on leadership helps identify issues before they become bigger problemsWe also speak honestly about:• The daily “spot fires” that practice managers constantly deal with • Staff disengagement and the warning signs leaders often miss • Ethical dilemmas and complaint handling in real clinic environments • Why many practices fix symptoms instead of solving the underlying issueIf you are a practice owner, manager, or healthcare leader, this episode provides practical insight into identifying recurring issues and putting the right structures in place to prevent them.Running a healthcare practice will always involve challenges.But when systems are clear and leaders follow through, problems stop repeating themselves.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Nurses are one of the most underleveraged assets in general practice.In this episode of the Practice Partners Podcast, Ami and Zac unpack what optimal nurse utilisation actually looks like in the real world and why it directly impacts patient care, workflow efficiency, and profitability.We cover: • What the ideal GP to nurse ratio looks like and why it varies by practice size and service mix • How to structure nurse appointment books for flow, not chaos • The difference between busy nurses and productive nurses • Reducing care plan time using IT tools, templates, and process design • Balancing clinical tasks versus administrative creep • How confidence, training, and scope clarity change everything • Building proactive and opportunistic care into everyday consultsWe also speak honestly about: • Underutilised nurses and the silent cost to your practice • Doctor hesitation and its downstream effect on workflow • Bringing nurses into clinical meetings and decision making • Structuring handovers to maximise appointment timeIf you are a practice owner, manager, GP, or nurse wanting to tighten operations and improve patient outcomes, this episode gives you practical, implementable insights.Optimising your nursing team is not about adding more people.It is about using the people you have, properly.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Facility fees are one of the most misunderstood and debated topics in general practice. In this episode of the Practice Partners Podcast, Ami Assigal and Zac Pandur unpack the legal, operational, and psychological realities behind charging facility fees, and why understanding them is critical for sustainable practice management.We unpack:What facility fees actually are and when they can be charged alongside Medicare rebatesHow treatment room budgeting influences fee decisionsThe psychology behind charging patients and why staff confidence mattersThe compliance considerations every practice must understandHow clear patient communication protects trust and reputationWe also talk honestly about:Why some teams hesitate to charge and how that impacts financial healthThe risks of inconsistent messaging across reception, nurses, and doctorsThe importance of structured billing processes to prevent revenue leakageEducating staff so fees are explained with clarity and confidenceAdapting fee models to suit your practice environment and patient baseThis episode is for practice owners, managers, and healthcare leaders who want to strengthen their billing systems, improve communication, and build financially sustainable clinics.Facility fees are not just about revenue.When implemented correctly, they support quality care, operational stability, and long term viability.References: Medicare Explanatory Note GN 7.17Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode of the Practice Partners podcast, Zac and Ami are joined by James Gillespie, CEO & Founder of Cleanbill.  We discuss the evolution of healthcare data tracking and the significance of transparency in the industry. We explore the origins of Cleanbill, the importance of data in understanding bulk billing practices, and the future of healthcare analytics.The conversation highlights the role of Cleanbill in providing comprehensive data to both patients and clinics, emphasising the need for accurate information in making informed healthcare decisions.Cleanbill originated from a need for better healthcare data tracking.The importance of transparency in healthcare billing practices is crucial.Bulk billing rates are not always indicative of patient access.Data collection methodologies have evolved significantly over the years.The Cleanbill portal allows clinics to update their information easily.Patients benefit from having access to comprehensive healthcare data.Useful Links:Cleanbill Portal - https://cleanbill.com.auCleanbill Clinic Portal - https://cleanbill.com.au/clinic-portal/login  Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Leadership avoidance is rarely loud.It is quiet. Subtle. And often disguised as being “too busy”, “too nice”, or “waiting for the right time”.In this episode of the Practice Partners Podcast, Ami and Zac unpack the uncomfortable but common reality of leadership avoidance in general practice.We explore:What leadership avoidance actually looks like in day-to-day clinic operationsWhy even experienced practice owners and leaders fall into avoidance patternsHow avoiding difficult conversations, decisions, and accountability quietly stalls growthHow leadership avoidance impacts team culture, performance, and retentionAlong the way, we draw on real-world scenarios from inside clinics and, yes, have a bit of a rant about how leadership avoidance ultimately costs practices time, money, and peace of mind.If you are a Practice Owner, Practice Manager, GP Lead, or Senior Team Member who knows something is being avoided but has not quite named it yet, this episode will hit close to home.Leadership does not get easier when it is delayed.It just gets more expensive.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Leadership is not a title.It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees.In this episode of the Practice Partners Podcast, Josie takes our listeners inside a real day in the life of an Admin Leader in general practice and we officially welcome Josie into her new role.We unpack:What the Admin Leader role actually looks like day to dayThe balance between front desk leadership and operational accountabilityHow admin leaders influence flow, culture, and patient experienceThe difference between being busy at reception and leading a teamCommon challenges admin leaders face and how to manage them effectivelyWe also talk honestly about:Stepping up into leadership from within the admin teamSetting expectations without losing approachabilitySupporting the practice manager and clinical teamWhy strong admin leadership is critical to a well-run clinicThis episode is for receptionists considering their next step, admin leaders finding their feet, and practice owners who want to better understand the role that keeps everything moving.Admin leadership is not glamorous.But when done well, it changes everything.Welcome to the role, Josie.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Part 2 of our IT Overhaul series focuses on the future of the industry — not fear, not hype, just practical foresight.We unpack: • Where healthcare IT is heading • What practices need to future-proof now • How leaders should be thinking about security, systems, and scale • Why proactive planning beats reactive fixes every timeIf you want guidance beyond the episode, Jeff and the team at Your IT Desk are more than happy to jump on a call and talk it through. Your IT Desk - Your Workspace, Securely Managed 🎙 Listen Now.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! IT in general practice isn’t just “having a server that works.” It’s compliance. It’s disaster recovery. It’s planning for the worst before the worst happens.In Part 1 of our IT Overhaul series, we unpack: • IT compliance in general practice • Disaster recovery & business continuity • On-site vs off-site servers • Server ownership & infrastructure decisions • Why “set and forget” IT is a mythIf you’re a practice owner or PM, this is essential listening.Stay tuned for episode 68, part two of the IT overhaul for more information. Jeff and his team are happy to take a call or chat with you for advice and insight: Your IT Desk - Your Workspace, Securely Managed🎧 Available now.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses.In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions. But with practical focus on what clinics actually need to prioritise this year.We unpack:Why Quality Improvement must move from “tick-box” to meaningful changeUsing QI data to drive real practice improvements, not just accreditation complianceThe role of structured staff appraisals in retention, accountability, and growthFinancial forecasting and how small operational and financial changes compound into major business outcomesThis is not about doing more.It is about doing the right things, consistently.If you are a Practice Manager, Owner, GP, Nurse Lead, or Operations Leader, this episode is your reminder that improvement does not start with software, funding, or policy changes. It starts with leadership decisions.Welcome to 2026.Let’s run practices with purpose.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP.Clinics are delivering the service. Nurses are doing the work. The patients benefit.And yet… the rejections keep rolling in.And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution.So what should happen?We dive into:• Why 965 and 967 rejections occur (and why they’re so costly)• The operational and financial impact on clinics• Why leaders and PM's must come prepared with a plan - not panic• The importance of forethought, strategy, and understanding business risk • How to proactively navigate Medicare changes instead of reacting to them • A mindset shift: If we’ve delivered a service, we deserve to seek payment for that service.This episode is a call-out and a call-up; If you’re a PM, owner, nurse lead, or operational leader - it’s time to stop being blindsided and start thinking like a business.P.s. we apologise in advance about the rant. We hope that this episode help's push you in the right direction to avoid rejections at all costs!Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego.Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an undercurrent that everyone feels but no one says out loud.We unpack: • Why ego shows up in owners and leaders (even the well-intentioned ones) • How ego damages team culture, communication, and psychological safety • Real examples from the field (yes… we’ve all been there) • Practical tools to lead with clarity, humility, and self-awareness • How to build a culture where leadership isn’t about power — it’s about peopleIf you’re ready to lead stronger, communicate better, and build a team that actually wants to follow you, this episode is your reset.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses.In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world practice operations, where clinics commonly fall short, and what leaders should be prioritising to strengthen IT compliance and cyber resilience.This episode covers:Additional Essential Eight controls explained in plain EnglishPractical IT and cyber risks facing general practiceWhy IT governance is a leadership responsibility — not just an IT issuePassword Management - LastPass (#1 Password Manager & Vault App with Single-Sign On & MFA Solutions - LastPass)A valuable listen for practice owners, managers, and operational leaders who want to better understand cyber risk, compliance, and how to protect their practice in an increasingly digital healthcare environment.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice.With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they mean in practice and why they matter for compliance, business continuity, and patient trust.Ami and Jeff discuss:Why IT governance can’t be “set and forget” in general practiceCommon cyber and IT blind spots in healthcare businessesPractical considerations for practice owners and managersAs promised, further information about Cyber Security and Insurance can be found at https://www.dataprivacyinsurance.com.au/our-team/ Ami and the Practice Partners team recommend the expertise of Meena Wahi, Digital Insurance Specialist at Cyber Data Risk Managers (Data Privacy Insurance Australia), who works with healthcare practices to understand cyber exposure, data privacy risk, and insurance-based protection.A must-listen for practice owners and managers looking to strengthen their IT and cyber foundations.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Delegation is supposed to create capacity… but sometimes it does the exact opposite.In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming the system, stretching capacity, and damaging culture without even realising it.We explore: • The difference between true delegation and task 'dump trucking' • Why busy leaders fall into the dump-truck trap • How overload shows up in team behaviour, performance, and morale • Practical strategies to delegate with clarity, accountability, and intention • How to protect your practice from silent burnout and workflow bottlenecksIf you’ve ever said “Can someone just take this?”… this episode will hit home.Tune in, reset your delegation habits, and help your team thrive. Song credits to Parry Gripp (Dump Truck)Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 💬 A little recognition goes a long way! For Episode 60 of the Practice Partners Podcast, Ami & Zac dive into a close debate about the power of praise & recognition — how acknowledging & celebrating your team’s efforts can either decrease or boost morale, motivation, and workplace culture. Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 🌟 We’re back with Episode #59 of the Practice Partners Podcast — diving into the topic of seasoned staff promotion and what it really means for your practice.In this episode, Ami and Zac explore how to recognise long-term team members, when and how to promote from within, and the impact it has on staff culture, retention, and patient care.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In Episode #58, Ami and Zac dive into a real-life question on managing up — navigating tricky dynamics between practice managers and owners.They share practical tips on communication, setting boundaries, and influencing leadership with confidence and professionalism.A must-listen for anyone looking to strengthen relationships and teamwork within their practice.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 👩‍⚕️ Episode #57 of the Practice Partners Podcast is here — and we’re diving into how to prepare for a new GP joining your clinic.From onboarding checklists and compliance essentials to setting expectations and creating a smooth first week, Ami and Zac share their tried-and-tested approach to setting new doctors (and your team) up for success.For more information on GP Recruitment, see Episodes #50 & #51 for the Guest Episodes Part 1 & 2 with Darren Compton from DXC Medical RecruitmentSupport the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Part 2 of our chat with Chris Smeed, the CEO & Founder of Cubiko is here — and it’s packed with game-changing insights! 🚀In this episode, we dive deeper into how practice leaders can harness data to improve efficiency, boost profitability, and build a culture of continuous improvement.If you’re looking to elevate your practice operations, this two-part series is a must-listen!Cubiko Website: https://www.cubiko.com.au/Cubiko LinkedIn: https://www.linkedin.com/company/cubiko/Chris Smeed LinkedIn: https://www.linkedin.com/in/chrissmeed/Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! We’re joined by the brilliant Chris Smeed, the CEO & Founder of Cubiko to talk all things data and how it can transform the way you run your clinic. 📊From understanding key metrics to improving team performance, Chris shares practical insights on using data to drive smarter business decisions in general practice.Tune in to Part 1 of this two-part series!Cubiko Website: https://www.cubiko.com.au/Cubiko Dashboard Templates: https://kb.cubiko.com.au/en/my-dashboards-templatesCubiko LinkedIn: https://www.linkedin.com/company/cubiko/Chris Smeed LinkedIn: https://www.linkedin.com/in/chrissmeed/Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand.In this episode, Ami and Zac break down what’s changing, what it means for your practice, and how to adapt quickly without losing momentum. They unpack the key updates affecting Mental Health service delivery, Telehealth, and Allied Health referrals, while also sharing practical strategies for training your team, updating software, and communicating changes with providers.If you want to stay compliant and capitalise on new opportunities within the MBS, this episode is a must-listen.We look forward to recording on this same topic once the changes are implemented, if you have any queries or concerns, we look forward to hearing them.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 🎙️Episode #54 of the Practice Partners Podcast we discuss all things about how to prepare your practice for the end of year.From managing compliance and finances to reviewing performance and planning for the holiday period, this episode covers everything you need to finish the year strong and set your clinic up for success in the new year.It’s the perfect time to reflect, reset, and get organised — so you can start the new year ahead of the game!Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! ✨ It’s the little things that make the biggest difference.In Episode 53 of the Practice Partners Podcast, we explore why attention to detail matters in every part of your practice — from patient care to administration.Michael McQueen LinkedIn: https://www.linkedin.com/in/michaelmcqueen1/Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 📞Your reception team is the “front cover” of your clinic — the first impression every patient sees!In Episode 52 of the Practice Partners Podcast, we dive into why your front desk team plays such a vital role in shaping patient experience and practice success. Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment.In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights.This episode is packed with practical takeaways you won’t want to miss!Darren Compton: https://www.linkedin.com/in/darrencompton/Admin+: https://www.dxcmedical.com.au/adminplus/RVTS Blog: https://www.dxcmedical.com.au/news/remote-vocational-training-scheme-rvts-everything-you-need-to-know/FSP: https://www.dxcmedical.com.au/news/remote-vocational-training-scheme-rvts-everything-you-need-to-know/ Post A Vacancy/Book in a consultation with your local DXC Office: https://www.dxcmedical.com.au/clients/post-a-vacancy/Part 1 - Spotify: https://open.spotify.com/episode/0s7xXbGyJgNuVkWnZ1sB3n?si=PwPFnNyOSbCdhzBvCRj9uQPart 1 - Apple Podcasts: https://podcasts.apple.com/au/podcast/practice-partners-podcast/id1788757954Part 1 - BuzzSprout: https://www.buzzsprout.com/2438977/episodes/17870523Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment.In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series.We walked away with so many valuable takeaways — and we know you will too!Darren Compton: https://www.linkedin.com/in/darrencompton/Admin+: https://www.dxcmedical.com.au/adminplus/RVTS Blog: https://www.dxcmedical.com.au/news/remote-vocational-training-scheme-rvts-everything-you-need-to-know/FSP: https://www.dxcmedical.com.au/news/remote-vocational-training-scheme-rvts-everything-you-need-to-know/ Post A Vacancy/Book in a consultation with your local DXC Office: https://www.dxcmedical.com.au/clients/post-a-vacancy/Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too. In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress.Tune in and learn how small improvements in stock management can make a big impact on your clinic’s success.See the following link to our website below, where you can access the free resource "Stock Management Spreadsheet".Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 💡 Did you know how you end your meeting can make or break its impact? In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices.🎧 Tune in now and start ending your meetings with purpose!Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 🖥️ Are multiple IT systems streamlining your GP clinic—or slowing you down? 🎙️ In this episode, we dive into the hidden costs of juggling too many platforms, and if the systems at your clinic are being used to their full potential!Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business. 🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health. Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! 🦴Your team is the backbone of your practice. When performance slips, patient care does too... Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues before they compromise care.🎧Tune in as we unpack the link between staff underperformance, practice management and patient outcomes Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode, we explore practical strategies for increasing your clinic’s fees!😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health. 🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with patient care. Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!For more information on MyGPMPtool visit www.mygpmptool.com.au or email [email protected] the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!For more information on MyGPMPtool visit www.mygpmptool.com.au or email [email protected] the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice.💬 Because every complaint is a chance to improve.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Is your appointment book constantly full, yet patients are still struggling to get in? In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books!Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach. ✅Pros and cons of in-house vs. outsourced reception models✅Cost analysis and return on investment✅Staff training, consistency, and accountabilitySupport the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day. ✅ What a good practice dashboard looks like ✅ The most important daily data points across finance, operations, and performance ✅ How to use trackers, reports, and KPIs to guide your decisions ✅ Signs of a dashboard that’s too cluttered (or too vague) ✅ How to build visibility without overwhelming your teamYour dashboard should give you clarity, direction, and control—not confusion.🎧 Listen now and get your numbers working for you.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! If you're not looking ahead, you're possibly falling behind. 📊🔮In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic. ✅ Why knowing your numbers is critical for decision-making ✅ How documenting a financial forecast increases visibility and control ✅ Tools and templates available at www.practicepartners.com.au ✅ How our team can support your practice in building a custom forecast model ✅ Common financial blind spots—and how forecasting helps avoid themWhether you're trying to prepare for growth, manage cash flow, or simply stay afloat — this episode gives you the clarity and strategy to plan with confidence.Download the Financial Forecast template here: WebformsSupport the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Stepping into leadership is hard — especially when you’re leading your mates.In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including: ✅ Setting healthy boundaries without losing respect ✅ How to communicate with fairness and authority ✅ Dealing with pushback, tension, and “you’ve changed” energy ✅ Building a leadership identity that’s strong, respected, and authenticYou don’t have to be the bad guy — you just have to be the leader.🎧 Listen now and lead with confidence.Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly! Accreditation: We all dread it — but are you actually ready for it? In this episode of the Practice Partners Podcast, we dive into: ✅ How to prepare your clinic for accreditation ✅ The habits that help you maintain standards year-round ✅ Common pitfalls and how to avoid last-minute panic ✅ A look at the proposed changes coming down the pipelineIf your plan is to “get everything done the month before”— this one’s for you.Tune in now to take the stress out of accreditation!Support the showWe would love for you to share your thoughts, questions, and stories to: [email protected] any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/