Retail: Unplugged

Running a retail business is tough enough without tax issues adding extra pressure. In this episode of Empowering Retail, Inland Revenue joins us to unpack the most common compliance pitfalls retailers face, how to manage tax debt early, and why using IRD as a cashflow solution can quickly backfire.IRD websiteRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Oil prices have eased, the Government is talking resilience – but the fuel story isn’t over. As global uncertainty continues, what really matters next for prices and supply in New Zealand? Simon Parham, CEO of Waitomo, joins us for this latest update.Kora fuel cardRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Fuel remains front‑of‑mind for Kiwi businesses as global tensions continue to disrupt energy markets. In this follow‑up sector update, Liza Cox-Hancy, CEO of Kora, joins Retail NZ to unpack what the ongoing conflict in the Middle East means for fuel supply, pricing, and planning here in Aotearoa.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Power costs are one of the biggest expenses for business—and many are paying more than they need to. In this episode, we speak with Reliance Utilities about what is happening in the power sector and how they help businesses find better energy deals, audit bills, and remove the hassle from managing power. If you want practical ways to reduce costs and protect your margins, this is a conversation worth listening to.Reliance UtilitiesRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

With global tensions pushing fuel back into the headlines, we’re joined by Simon Parham from Waitomo to unpack what the Iran, US and Israel conflict means for fuel supply and prices here in Aotearoa New Zealand.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

What happens to vapes after they’re used – and what role can retailers play in reducing waste? In this episode, we chat with Brett Ormsby from Vapo about VapeCycle, New Zealand’s first full vape recycling programme, and how simple actions in your store can make a real environmental difference.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Retailers are under pressure to hire quickly, without compromising on fit. So how do you cut through the noise? In this episode, we’re joined by Oneflick to talk about the hiring challenges retailers are facing, why video and AI are changing the game, and how Retail NZ members can access a special offer.Oneflick Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

In this episode, we’re joined by Matt Tierney from NZ Police, who shares new developments - including faster response times and strengthened support for retailers. We discuss practical best‑practice tips to help minimise crime and keep your team safe in store. We also explore the rising use of nangs - what they are, why their presence is increasing, and the risks retailers should be aware of.www.police.govt.nzRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Medical incapacity is one of the most challenging and sensitive issues retailers face. In this episode, we are joined by Nikita Govind from Ford Sumner Lawyers to unpack what medical incapacity means for employers. We explore the legal obligations, how ACC fits into the picture, and when - if ever - termination may be appropriate. It also provides clear and practical guidance for retailers to navigate complex employment situations with confidence and care.Ford Sumner Lawyers Medical Incapacity ArticleRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Discover how eInvoicing is reshaping the way Kiwi businesses get paid, by replacing PDFs and emails with a secure, direct exchange of invoice data between financial systems. Alan Carnaby from MBIE joins us to discuss what eInvoicing is and how retailers can benefit from adopting this new payment method.Find out more at www.einvoicing.govt.nzRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Workplace injuries don’t just impact individuals - they affect productivity, morale, and business performance. Provention’s First Move programme is changing the game by focusing on movement habits and physical intelligence to keep workers safe. Today, Alison Richmond from Provention will dive into how this innovative approach works, why it’s different from traditional training, and the real-world results it’s delivering.ProventionRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Retailers are under pressure - rising theft, safety concerns, and the need to protect staff and customers. In this episode, we spotlight a game-changing solution: Auror’s Subject Recognition tool with CEO and Co-founder Phil Thomson.Auror.coRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Retail runs on more than just the shop floor - it’s powered by the people behind the scenes. In this episode, Pippa Saxon from ServiceIQ spotlights the critical role of the distribution centre and explores how structured training can turn operational roles into long-term careers.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Retail isn’t simply a stepping stone - it can be a thriving career. In this episode, Pippa Saxon from ServiceIQ shares how retailers can shift mindsets, build training pathways and unlock leadership potential from within. Whether you're a store manager or head office leader, discover how investing in staff development pays off.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Facing a restructure? Retailers are under pressure to adapt to rising costs and shifting consumer habits. In this 30-minute session, Jordan Todd and Eloise Sharpe from Ford Sumner Lawyers unpack the legal essentials of workplace change. Learn how to manage restructures and redundancies lawfully - and avoid costly missteps.PowerPoint Presentation SlidesRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

What’s ahead for retail in Aotearoa?We’re joined by Satish Ranchhod from Westpac to unpack the latest economic forecast and what it means for retailers.From interest rates and inflation to wage growth and consumer demand - this episode dives into the key trends shaping the months ahead.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Discover the untapped advantage of disability inclusion in New Zealand’s retail sector. In this episode, Phil Turner, Chief Executive of the New Zealand Disability Employers’ Network (NZDEN) outlines how inclusive hiring is transforming teams, boosting performance, and connecting retailers with a powerful talent pool. Hear how to build lasting connections with disabled and neurodivergent talent.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

If you're a retailer wondering how to truly connect with your customers — or you're curious about how AI can transform your business — this episode is for you. We’re joined by Lance O'Grady, co-founder and solution architect at Pocket Square, to unpack what meaningful personalisation really looks like in retail, and the technology needed to make it happen. From practical insights to future-focused strategies, Lance shares how retailers of all sizes can harness AI to deliver smarter, more relevant customer experiences. It’s a must-listen for anyone looking to stay ahead in a rapidly evolving retail landscape.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Retail crime is evolving - and so is the response. Matt Tierney from NZ Police joins us to share key wins, current trends, and practical advice for retailers.Hear how Police are working with businesses to strengthen prevention and safety. Essential listening for retailers heading into the busy season.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Kellie Northwood, CEO of the Visual Media Association, is a leading voice in Australasia’s print, packaging, and visual communications industry. Kellie brings a wealth of experience in helping businesses harness the power of visual media to drive visibility, customer engagement, and sales. We’ll explore how retailers can strategically use print, signage, and visual media to stand out in a crowded market, create memorable brand experiences, and deliver measurable results. Whether you're a small business owner or a retail executive, this conversation will offer practical insights and inspiration to elevate your visual strategy.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Retailers of all sizes are rethinking security — and AI is leading the way. In this episode, Neil Whittaker from HiveWatch joins us to explore how affordable Surveillance-as-a-Service is helping even small retail operators improve safety, streamline operations, and stay ahead of evolving threats. Learn how to avoid common security mistakes, hear real-world examples of incident prevention, and get expert tips on protecting staff and customers — without disrupting the shopping experience.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Hiring is just the beginning. In this episode, Dan Brunt, Regional Commissioner Auckland Central/East from Ministry of Social Development joins us to share how Work Brokers support retail owners with workforce development, training, and subsidies that make growing your team smarter and more affordable. If you're ready to overcome recruitment challenges and build a stronger workforce, this one's for you.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Looking to hire great staff without the hassle? In this episode, Dan Brunt outlines how MSD Work Brokers help retail store owners connect with skilled candidates — for free. Learn how to streamline your recruitment process and tap into expert strategies that make hiring easier and more effective.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

In this episode, Sussan Ockwell from The Induction Company zooms in on a powerful but often underused phase of the employee journey: pre-boarding. That crucial window before day one can make or break a new hire’s experience — and their long-term success.If you want your new hires to feel excited, prepared, and part of something meaningful from the start, this episode is packed with tips to help you do just that.The Induction AppRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Discover how recycling can boost your bottom line and shrink your carbon footprint. Rebecca Pine from Reclaim joins us to share practical tips, common recycling misses, and success stories from retail businesses making a real impact.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Today, Sussan Ockwell from The Induction Company unpacks one of the most overlooked, but most powerful, tools in retail success: employee induction. If you’ve ever felt like new hires are slipping through the cracks, this episode is for you.Whether you're onboarding your first hire or your hundredth, learn practical strategies to help you set new employees up for success, right from day one.The Induction AppRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Retail workers in New Zealand are facing rising safety risks. Scott Harris from Workforce Resilience joins us to unpack the challenges, and share expert insights on de-escalation and armed robbery response.Learn about essential training and practical tips to protect your team. It’s time to build safer, more resilient retail workplaces.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

What does it take to build a team that thrives on purpose, performance, and fun?Emily Harris from LSKD shares how the Aussie sportswear brand creates a high-performance culture that people love being part of.From daily habits to team traditions, discover what makes LSKD tick.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

In today’s episode Sussan Ockwell, Director of The Induction Company, tackles a challenge that’s costing retailers every year: staff turnover. Why are so many employees walking out the door—and what can be done to stop the revolving door?Whether you're a store manager, HR leader, or just curious about what makes teams tick, this episode is packed with lessons you won’t want to miss.The Induction AppRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Are the products you sell safe? Do you know what to do if a product is recalled and the manufacturer has gone out of business? Ian Caplin, Principal Advisor with the Ministry of Business, Innovation and Employment’s Consumer Protection team answers these questions and more in this episode.Product Safety for BusinessesProduct Recall Information SheetRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Is Budget 2025 the lifeline retailers have been waiting for? Join Retail NZ’s Ann-Marie Johnson and a powerhouse panel featuring BusinessNZ’s Director of Advocacy Catherine Beard, Westpac Senior Economist Satish Ranchhod, and NZ Herald’s Business Editor Liam Dann as they unpack the Budget’s impact on retail. From interest rates and consumer confidence to KiwiSaver changes and regional growth, this episode dives deep into what the numbers really mean for your business. Don’t miss these expert insights on navigating the road ahead.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Suspect internal theft in your store? You're not alone — and you're not powerless. In this episode Retail NZ Business and HR Adviser Yevgenya Chityan dives into the critical steps every retailer should take when facing the possibility of employee theft. Learn how to spot the warning signs, approach the situation with professionalism, and protect your business from financial and reputational damage.Whether you're a seasoned retailer or just starting out, this episode will give you the tools to respond confidently and create a more secure store environment.How to handle employee theft | HRD New Zealand articleLoss Prevention Policy TemplateRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Jaesen Sumner from Ford Sumner Lawyers breaks down the latest on the Commerce Commission’s crackdown on Fair Trading Act breaches. Learn about common compliance mistakes plus expert tips on avoiding prosecution and what to do if the Commerce Commission comes knocking.Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Grant McIntosh from the Commerce Commission updates us on the changes that will come into effect in March 2026 around the Fair Trading (Gift Card Expiry) Amendment Act 2024. Learn what changes retailers will need to make to comply with the new gift card expiry rules, if any types of vouchers are exempt, and if there are any rules around cards sold before the new law takes effect.Commerce Commission - Gift Cards and VouchersRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Sarah Churstain, Commercial Team Partner at Ford Sumner Lawyers shares her top tips for retailers and businesses looking to prepare their business for sale. Learn how to stand out to potential buyers, get your books into shape and avoid common mistakes that could lower your business value.Ford Sumner Lawyers - Planning a seamless business sale articleRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

As retailers we often collect customer data for online orders, customer loyalty programmes and transacting purchases. Steph Gregor from the Office of the Privacy Commissioner talks us through our responsibilities as collectors and users of this information, and our obligations under the Privacy Act.  We cover data storing safeguard requirements, obligation of data accuracy, how to deal with any data breaches, privacy officer requirements and data information requests. Your Privacy ObligationsPrivacy Commissioner WebsiteRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

In this episode Greg Irvine from Workplace Support shares his recommendations on how to recognise and support team members with mental health issues. By prioritising mental wellbeing and fostering a strong, supportive team environment, businesses not only enhance employee resilience but also boost overall productivity and morale.  Mental Health Foundation - WorkplacesRetail NZ - Mental Health & WellbeingRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Robert Levy, Head of Marketing & Sustainability at New Zealand Couriers talks us through key findings in the 2025 Merchant eCommerce Insights Report.  Learn about customer expectations and preferences around delivery and returns, along with the number of channels customers use prior to making a purchase. We also discuss how technology is shaping ecommerce, enabling you to provide a better customer experience. Merchant 2025 eCommerce Insights ReportRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Do you need to lease a retail space or renew your lease? Jordan Todd from Ford Sumner Lawyers joins us to discuss key tips that will enable you to negotiate your retail lease like a pro. Learn about common mistakes retailers make during lease negotiations and how to gauge if you are getting a fair deal. Bonus Article: Surviving Wellington Business Challenges Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Join us as we speak with Retail NZ’s HR & Advice expert Yevgenya Chityan about how to manage performance issues in the workplace. Yev shares her recommendations on how to approach an employee who’s not meeting expectations, when a more formal process may be required and potential next steps if there are no improvements. Performance Management - Guide: Managing People - Retail NZ (downloadable guide, free for members, $29 NZD for non-members) Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Satish Ranchhod, Senior Economist at Westpac shares his views on the outlook for the NZ economy in 2025. We discuss consumer confidence, mortgage refixing and which regions around New Zealand will likely see a boost in retail spending. Overseas tariffs and how they could directly and indirectly impact New Zealand are also discussed along with the strength of the New Zealand dollar. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

In the changing world of Retail, businesses sometimes need to close or restructure. Join us as we discuss how to manage business changes with your team with Retail NZ’s HR advice specialist Yevgenya Chityan. Discover what a change process is and how to know if a formal process will be required. We also cover how to communicate this with your team and how to support your team through the process.Guide: Managing Business Change - Retail NZ (downloadable guide, free for members, $75 for non-members) Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Yevgenya Chityan from Retail NZ’s Advice Service shares her advice on how to use the 90-Day trial clause successfully.  She covers specific requirements to ensure the trial period is legally valid, common issues and the importance of providing feedback to the employee during this period. Differences between trial and probationary periods plus advice on how to terminate someone during their trial are also discussed. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

In this episode we discuss the hot topic of retail surcharging with Sean Carney from Mastercard.  Sean outlines historical and current industry guidelines and shares his thoughts on what changes are needed to improve the customer experience. We also discuss industry innovations that are reducing fraud and protecting customers. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Join us as we speak with seasoned logistics expert Rob Levy from NZ Couriers. Rob shares his top tips to ensure your peak season parcels reach your customers in one piece and on time! Ticketing systems, addresses, packaging and courier pick up scheduling are covered along with authority to leave and multiple consignment shipments. New Zealand CouriersRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Greg Irvine from Workplace Support discusses ways retail businesses can help prevent team burnout over the busy holiday period. He shares simple tips, how to recognise signs of stress in your team, and how workers can prioritise their own wellbeing. Workplace SupportRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Join us as we talk retail resilience with Maria O’Halloran, CEO of Ballantynes which has been a Christchurch institution for 170 years.  Maria shares how Ballantynes’ customer focus and constant innovation has enabled the department store to stay relevant and connected to the changing needs of today’s consumers. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

In this episode we discuss planning for the future and how to make your money work for you with Warren Ngan Woo (Wazza) from Westpac.  This episode includes: The benefits of KiwiSaver Tips if you are still living at home How to put that spare change to good use at the end of the week The power of compound interest Investing vs paying off debt. This is the fourth in a series of four Financial Wellbeing episodes with Westpac.  Listen to our other episodes covering Managing Expenses, Debt Management, and Mortgages.Episode mentions:Westpac High School Graduate ProgrammeSharesiesFinancial Markets AuthorityWestpac Wealth OfficeRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Sustainability leader Grant Fraser from Mitre 10 shares his recommendations on ways SMEs can begin their journey towards sustainability.   We learn about the brand’s stakeholder engagement which drives packaging guidelines, recycling programmes and waste reduction goals.  Grant also discusses ways to achieve cost efficiencies, reduce your carbon footprint and the importance of starting small to gain momentum. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

Listen to our discussion about the Coalition Government’s first year in power. We look at business confidence and current sentiment, and look forward to what we can expect in 2025, plus:Labour force and immigation policyElectricity industryInvestmentRetail spending and payments systemInflation. On the panel are: business leader Rod Drury, NZ Herald Business Editor Liam Dann and New Zealand Institute of Economic Research Deputy Chief Executive, Principal Economist Christina Leung.Retail NZ Retail Payments SubmissionRetail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now