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Surcharging & Customer Experience

EPISODE · Dec 5, 2024 · 12 MIN

Surcharging & Customer Experience

from Retail: Unplugged · host Retail NZ

In this episode we discuss the hot topic of retail surcharging with Sean Carney from Mastercard.  Sean outlines historical and current industry guidelines and shares his thoughts on what changes are needed to improve the customer experience. We also discuss industry innovations that are reducing fraud and protecting customers. Retail NZ is the peak body for New Zealand retailers. We’re here to make sure the voice of retailers is heard and help make running a business easier. As a member, you’ll have UNLIMITED access to our Advice Service, resources to save you time and money, plus financial savings with our partners. Start your journey with Retail NZ today!  Join us now

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Surcharging & Customer Experience

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