Salon Owner School

My definition of good culture like team culture personally is one where vehement disagreement can happen and healthy relationships still exist. Let's talk about it.

On our last clubhouse episode, we went over big changes we're making in our salons to support the growth we want to see. And this is the same reason we're moving on from Clubhouse.

Join us on this episode where we discuss hair extension services in the salon!

In this week's episode, we dive deep into a discussion about when a team member leaves.

In this week's episode, we dive into a hodgepodge of topics including lessons we've learned while hiring, running Facebook Ads for the salon, and personality tests.

In this week's episode, we talk about marketing strategies you can use to fill model spots and how to increase utilization with new guests.

In this episode, I share how my daughter is learning how to eat food and how we have both persevered through this experience haha. It's so similar to what adults go through but our growth seems a lot harder and scarier. I hope you enjoy this, it was pretty cool to put together.

We have a spreadsheet for you to download that goes with this podcast on our blog! Click here to get the sheet! Take the time to sit down and do this, I think it will help you a ton! It will give you goals to hit for each month in service and retail based on your current service providers and one you're planning on hiring!

My FIRST official podcast recording! I share my story as a salon owner starting in 2013 up until now, a handful of things I believe in and I wrap it up with my favorite speech ever given. Cheers to doing hard shit 🍻 Because putting this all together was hard!

In this week's episode, we talk about how to manage your time and your calendar with time blocking. We also dive into how we prepared to come out from behind the chair ourselves as salon owners to have more time to focus on our team.

In this week's episode, we discuss setting goals for the new year and the things we are working on in our own salons, including connection and building leadership.

On this week's episode, we talk about a comment we received on one of our Instagram posts from an independent stylist who said 'going independent', is the only way to go. What was our response? Listen in to find out!

In this week's episode, we discuss the importance of planning at least one big event every year for your salon team, whether it’s a Christmas party, a retreat, or a team outing. We talk about how making it a huge deal in your marketing leading up to the event builds excitement for the team and impacts how the team feels about the event and how they show up to it. We also talk about branding this event, giving it a name, and having traditions that happen year after year within the event!

If you've ever dealt with turnover in your salon (who hasn't?!)... you're not gonna want to miss this episode. Professor Heather shares about the current season of salon ownership that she's in and how she uses the salon's core values as a north star to help her keep her heart open even in challenging times.

In this week's episode, we talk about ways to inspire newer stylists to empower and better themselves with continuing education. We talk about how to make sure as owners and leaders, we are coaching towards their success and combining their generational strengths with our own.

Join the PIP University Professors for a discussion with one of our OG Rich Life CEO students, Rebecca owner of Midtown Hair Company. We talk about the current benchmarks we're tracking in our salon, changes in salon leadership, taking ownership, and being open to change.

In today's episode, we talk about the importance of Google reviews, contests, and events for team culture. We share the systems and processes we use in our salons to implement all three seemingly small, but compelling tools.

Get ready for some vulnerability in this week's episode as our Professors share the not-so-glamorous side of being a salon owner, and how they're able to stay solution-focused even in the tough seasons.

In this week's episode, we talk about slowing down and 'dating' your business. It's easy to feel like we're always in a hurry to get certain things done in our salons, but in reality, sometimes it's more beneficial to slow down and allow room to play. Because that's when the right answers will pop up.

On this week's episode, we dive into talking about everything from planning and hosting successful salon events to focusing on connection in our 1:1 team meetings.

On this week's episode, we're sharing a TON of golden nuggets on how you can create a 'Knock Their Socks Off' kind of experience for your guests. We also dive into cancellation guidelines and the different ways we implement them within our own salons.

On today's episode, we talk about the roles and responsibilities that our leadership teams have, what they do on a day-to-day basis, and how we developed them into becoming leaders. Sharpening our leadership team within our salons allows us to focus on the big picture!

In this episode, we share experiences we've all had recently, the ups, and the downs, and how being able to pivot, stay open, and follow through is so important as leaders.

Join us for a deep dive into setting guidelines and expectations within the salon.

Join us for deep dive into salon leadership with special guest Dani. Dani is on the leadership team at Gilded Lily in Chicago. She will be sharing her experience and results from her time in our program Rich Life CEO as a salon manager.

If you've ever felt personally victimized by your P&L, this episode is for you! You don't need a fancy degree or be a 'Numbers Person' to understand the business side of your salon. In this episode, we're sharing 3 ways that will help you understand and organize your salon's finances.

Not all salon softwares are created equal! On this week's episode, we dive into how important it is to have a great salon software. From detailed reporting, accurate tracking, and even guest retention - your salon software can be one of your most helpful tools!

Join us for a discussion on one of our favorite topics... Salon Benchmarks! In this episode, we dive into tracking salon and team member benchmarks but more specifically on how often we should be evaluating benchmarks and the behaviors that influence them.

Join us for a roundtable-style discussion on unique and effective ideas for team events that will make an impact, reignite your team, and nurture the salon's culture.

Join us and our special guest, and queen of recruitment, Stef Fox on this week's episode! Stef shares with us the data she's been gathering for the last few years using surveys to find out what stylists are looking for, what motivates them, and how owners can use that data to build their dream salon team.

Join the Rich Life CEO Professors for a roundtable-style discussion about double booking or not double booking within their salons.

On this week's episode we have special guest and SEO guru, Aja Miyamoto joining us to discuss marketing, strategies, and how important SEO is to your salon business!

Join us for a discussion on how to pick great leaders, and mapping out leadership roles, responsibilities, and compensation.

Learn how to create a mutually beneficial relationship with your brand partners and retail distributors to increase sales. We'll talk about strategies that will help you keep communication strong between you and your product reps to ensure strong relationships.

In this episode we dive into the technology we use in our salons, how it supports our team, how it's helped us to streamline operations, and how salon owners who they're 'not good at tech' can implement these tools and learn how to use them with ease.

Special guest, John DiJulius joins us on this episode to explore how companies and management should treat their employees and how employees should treat each other and the customer to create an emotional connection in brand loyalty.

We often have a dream, goal, or vision, and it can start off feeling really good until it gets really hard. In this episode we dive into the awareness, complaints, and prices we pay to reach the land of that good-good!

On this week's episode, the Rich Life CEO Professors discuss the different KPIs they track in their salons, why they track them, and how each one affects the salon.

As salon owners, we know that one of the biggest things that we've struggled with and that so many other owners struggle with is feedback. Whether it's giving or receiving it, when it comes time to have those conversations, it can get uncomfortable. We may even avoid it completely by shoving it under the rug or keeping it to ourselves out of fear. And it can be hard to hear feedback from our teams sometimes too because our ego wants to rear its ugly head causing us to get defensive or completely tune it out. Rise Up to Love founder and transformational coach, Kris Delgado leads us in a POWERFUL discussion on how to reframe our definition of feedback, how important feedback is to our success, and how we can use feedback to support and grow ourselves and our teams. You can get connected and learn more about Kris by following her on Instagram! https://www.instagram.com/riseuptolove/?hl=en

We wanted to share a special message with the teams of all of our Rich Life CEO students. We don't get to work with you as much as we'd like to but we want you to know why we've built this company. If you're a current or past RLCEO student, share this with your teams! :) 

Join us for a discussion talking about the dramatic impact scaling back behind the chair had on our companies!

Leadership & Team coach, Sandhya Sudhaker joins us this week for an important discussion about managing your energy and advocating for your well-being at work to prevent burnout.  

On today's episode we discuss the importance of the front desk team and how they can contribute to the revenue of a salon. Many salon owners focus solely on their stylists and overlook the front desk team's importance. BUT! The front desk team plays a crucial role in the overall success of a salon and they can make a huge impact on the salon's revenue. We'll dive into a few creative ways that your front desk team can implement and start brining in... dollar bills y'all! 

Dive into the world of salon finances and explore the ways in which low or negative profits can be transformed into an optimistic allocation. Join our Rich Life CEO professors as they share their insights and strategies for turning the tide and maximizing your profits. 

On today's episode, special guest Krystine Sherwood aka The Beauty Coach Pro joins us for a conversation about what makes a salon thrive - Guests! Yes, you heard it right. We're gonna show you how to get those chairs filled and keep them that way. Whether you've owned your salon for years or you're just started out, this episode is loaded with super useful tips and advice that you can start using right away to bring in new guests and keep them coming back for more. From mindset magic to creating an unforgettable in-salon experience, we've got it all covered. So, get ready to take some notes and get pumped up, because this episode on attracting and retaining salon clients is going to be a game-changer for your business!

In today's episode, we're gonna get our hands dirty and talk about the nitty-gritty of salon finances. We know, it sounds boring and crunching numbers may be your least favorite part of being a salon owner, but trust us, this stuff is crucial for the success of your salon. We're gonna cover everything from Profit and Loss (P&L) statements to the role of accountants in keeping your finances in check. We'll be sharing tips and insights on how to make the most of your finances and how to ensure that your salon is operating at maximum profitability. So grab a cup of coffee, relax, and get ready to learn all about the world of salon finances!

As a salon owner, you know how important it is to hire the right people and to have a strong salon training program in place. A successful salon training program starts with a plan. In this episode you'll learn how to map out and stick to an effective and efficient training program.

Coaching team members who are resistant to change can be a challenging task. However, it's important to remember that resistance is often a natural response to change and can be overcome with the right approach. In this podcast episode, we will discuss strategies for effectively coaching team members who are resistant to new ideas or processes. We'll explore the importance of understanding the root cause of resistance, building trust with team members, and utilizing active listening and open communication. By the end of this episode, listeners will have a better understanding of how to effectively coach and lead team members who are resistant to change.

In this episode, we'll be discussing the ins and outs of compensating your salon staff. From hourly wages and commissions to tips and bonuses, we'll cover it all. We'll also talk about the importance of clear communication and setting expectations with your team. Whether you're a salon owner or manager, or just looking to better understand the financial side of the beauty industry, this episode is for you. Join us as we dive into the world of paying your salon team.

Grab some headphones and get ready to listen to the sh*ttiest decisions the PIP University professors made in their salons this year and the lessons that came along with them.