Service Notes

Welcome to ServiceNotes, the podcast where we explore ideas, experiences, and leadership shaping the world of IT service management.In this episode, I interview Anu, a successful entrepreneur and author who transitioned from a background in civil engineering to a high-level career in IT service management. She discusses co-founding her firm, Indry, and her recent move into the AI sector with her new venture, L5. A significant portion of the conversation focuses on her book, "Sticking On," which she wrote to provide career guidance and emotional reassurance to her daughter and other women in technology. Anu shares her "SANE" framework for maintaining sanity through structure, alignment, nourishment, and enjoyment while navigating the "invisible load" of modern work. She also advocates for a "grit to game plan" approach, encouraging professionals to supplement their persistence with clear, actionable milestones. Ultimately, she highlights the importance of family support and staying adaptable as technological landscapes continue to shift.Let’s begin.

Welcome to ServiceNotes, the podcast where we explore ideas, experiences, and leadership shaping the world of IT service management.Today’s episode is a special one. Last year, I had the privilege of speaking with Alan Nance, founder of XLA. Alan was widely respected in our industry for his deep expertise, thoughtful perspective, and his willingness to speak honestly about what it really takes to deliver meaningful service experiences.Recently, we learned of Alan’s passing. As I revisited our conversation, I was reminded of the wisdom he shared not just about service management practices, but about leadership, empathy, and the importance of focusing on the human experience behind every service we deliver.In this episode, Alan talks candidly about moving beyond traditional metrics, understanding experience level agreements, and why organizations must rethink how they measure success in IT services. His insights remain incredibly relevant for anyone working in service management today.It was an honor to have this conversation with him, and I’m grateful we can share his voice, perspective, and experience with the community.This episode is shared in appreciation of Alan’s contributions to the field and the openness with which he shared his knowledge.Let’s begin.

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Tanya Byod and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Tanya Byod and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Tanya Byod and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Tanya Byod and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Tanya Byod and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Tanya Byod and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Tanya Byod and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Tanya Byod and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Tanya Byod and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how,To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Orian Mendes and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Orian Mendes and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Orian Mendes and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Orian Mendes and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Orian Mendes and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Orian Mendes and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Orian Mendes and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Kim King and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Kim King and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Kim King and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Kim King and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Kim King and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Kim King and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Kim King and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Kim King and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how,To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Kim King and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how,To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, Talk to People. That’s Where the Real Learning HappensTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, Mentors Shape Your Career—Conversations Shape Your GrowthTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, Wrong Data In, Wrong Decisions Out: The Human Edge in an AI WorldTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, “Service Management Keeps You Connected to Everything”To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, Sometimes the Real Incident Is Just a Lack of DiligenceTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Ramy Shehata, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, No Two Major Incidents Are Ever the Same — You Learn by Living ItTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, In 2027, AI Will Run Without Oversight. That’s What Scares Me.To enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how to, Be Ready for Change—Every 10 to 15 Years, a New Technology Flips EverythingTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, The Minute You Think You’ve Learned Enough, It’s Time to Go DownTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, If You Can’t Explain It Simply, You Don’t Understand ItTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, Not Everyone Needs to Code — But Everyone Needs to UnderstandTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, AI Won’t Replace You, But Someone Using AI MightTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, You’re the Pilot, AI Is Just the Copilot” – How to Stay Relevant in the Age of AITo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, AI Feels Like the Internet All Over Again—Just in Fast ForwardTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, One Phone Call Can Change Your Life—and the Internet Changed EverythingTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Hind Diouani and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, People Remember How You Made Them Feel, Not Just What You BuiltTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Hind Diouani and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, Technology Evolves, But It’s People Who Define Its PurposeTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Hind Diouani and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, Learning to Learn Is the Real Skill – and It Never EndsTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Hind Diouani and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, No One Will Build Your Career for You — Take Ownership, Seek Clarity, Show UpTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Hind Diouani and discuss her personal journey, navigating career in Service Management and AI in Service Management.In this episode you will learn how, You Don’t Have to Build It to Lead It: The Power of Support Roles in TechTo enhance your knowledge in ITSM, Visit 24 Trainings

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Karen Brusch, and discuss her personal journey, navigate career in Service Management and AI in Service Management.Tune in and let’s take one note at a time!

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Karen Brusch, and discuss her personal journey, navigate career in Service Management and AI in Service Management.Tune in and let’s take one note at a time!

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.In this episode we speak to Karen Brusch, and discuss her personal journey, navigate career in Service Management and AI in Service Management.Tune in and let’s take one note at a time!