001: What is Business Infrastructure and Who Are You to Tell Me About It?

Welcome! This is the very first episode of the Business Infrastructure: Curing Back Office Blues podcast. This podcast is targeted to entrepreneurs and owners of fast-growing small businesses. We all know the importance of marketing and growing your business, but what happens when the dollars you've invested in marketing are paying off and you have more business than you can handle? It's a perfect time to start looking at the Operations of your business and making sure you have the infrastructure in place to support that growing demand. That's what this show is all about–the often overlooked and rarely talked about subject of the nitty-gritty details of your business' proverbial back office. In this first episode, Alicia Butler Pierre explains exactly what business infrastructure is. She also shares her journey from Chemical Engineer to advocate of operational excellence in small businesses.