005: Reduce the Fraction!

What does the invention of windshield wipers have to do with trying to solve our DMO plan problems? NOTHING. Actually, that's not true. I think we can all agree that windshield wipers are a great invention. The problem is that they were solving the WRONG problem. We did that at the practice when we were trying to figure out how to handle the low reimbursement DMO patients. They were clogging our schedule and reducing our revenues. So we needed a new approach and it wasn't simply increasing fees or having dedicated DMO days... Episode Show Notes: 00:36 - The INVENTION of the windshield wiper 00:52 - The ITERATION of the windshield wiper 01:23 - What is the real issue you're trying to solve? 02:00 - Solving problems faster 02:20 - Intro to Reducing the fraction 02:50 - Why Reducing the fraction can save you time? 02:55 - Our fraction is our DMO patient problem 03:20 - Chasing the wrong problems at FlossNYC 03:44 - Intro of Dental Membership Plan 04:10 - Provides better service which is our main issue References: by Mitch Turck