PODCAST · business
FlossBites: Behind the Scenes
by Moki Goyal
Find out what Dental Practice Ownership is all about! Join the owners of FlossNYC, Ragini Singla, DMD and her husband Moki on their journey in building the practice they bought in midtown Manhattan in 2014. In these bite-sized episodes, they'll share current challenges they're facing as well as the solutions they've decided to implement and whether it's working. It's an honest look at two regular people running a dental practice. They're passionate about Dental Practice Ownership and want other dentists to learn about the benefits of ownership. They've also launched an online course that shows how to find, finance, value and purchase a dental practice.
Episodes
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023: Here's a Hiring Hack!
We've been out of town for a while dealing with some family stuff, but we're back! Last time we talked, we were looking to hire a billing coordinator. Good news! We did it! Normally we use Indeed to hire because we like their tools, but we were getting frustrated with how SO MANY OF THEM WOULD…
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022: To Hire or Not to Hire...
Last week, someone referred an associate dentist to us. But we didn't need another dentist at our practice, at least not yet. But Ragini decided to meet her and feel her out. Turns out she was great! She's a couple years out of school, has real compassion and might be a great culture fit at...
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021: Our New Patient Count is Down!
As we've mentioned, we cancelled all our DMO insurance plans because the reimbursement rate was too low for us. So the terminations will be going into effect soon and we've been informing our patients through an automated campaign to allow them to click a button and update their records. It's a...
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020: The Power of Canceling the Day!
So Ragini and I were excited to be invited to an exclusive rooftop dinner party in Brooklyn. Farm to table, tour of the gardens - all that stuff. A no brainer, right? So you can imagine our horror to find out it's on a Tuesday at 3 PM. What to do? We had to take a long, hard look in the mirror......
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019: I Let TWO People Down This Week!
I let TWO people down this week! And while I hate disappointing people, it was instructive and also helped me clarify my thoughts around being disagreeable and what it really means. Being agreeable all the time means you are putting others' before yourself. Nothing wrong with that - in the SHORT...
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018: Certainty is a LIE!
Certainty is something we're all looking for. But the truth is - it DOES NOT EXIST. It's just a lie we tell ourselves based on prior experiences. For future situations, we can NEVER be certain. That's what makes being an entrepreneur so scary. And things that are scary can paralyze you from...
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017: Fears, Fragility and My Free Consulting Offer
There's only a few days left for our 20% off promotion. Definitely take advantage if you're interested! August is my starting block for the year. I use it to get ahead while everyone else is getting the last bit of sun out of summer. And I wanted to make you an offer... If you want to do a 20-min...
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016: Organizational Debt Exists!
I've already written about organizational debt before so you'd think I would have been more prepared for the situation that came up this week! Oh well, always learning... One of our staff members is going back to school and it revealed some inefficiencies that we weren't paying attention to....
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015: A Dental Practice is NOT a Life Goal!
What are some of your life goals? Is owning a practice one of them? Because if so, let me STOP YOU RIGHT THERE. A practice is NOT a life goal. It's an ENABLER for your REAL life goals. For instance, maybe you want to travel 4 times a year, or pay off all your debt, or see your family more... Once...
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014: 2018 Practice Blueprint Soft Launch!
Due to our emergency last week, we had to be out of the office and we let our staff steer the ship for the week. We were pretty nervous about it, but they did a killer job! They provided care for our patients, generated revenue, collected payments and we were able to focus on ourselves. It also...
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013: Need Your Advice on Referral Gifts
We're looking at options for a patient referral gift especially since we've just started our membership plan. We used to give out the best brownies in the world, but we wanted to see if there was something that would have more wow factor... Does your office give any kind of referral gifts or even...
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012: Personal Tragedy and the Support of your Team
Short episode: Personal tragedy struck this week and we weren't able to go into the office. Luckily, our team picked up everything. They were able to keep treating our patients and keep the office running smoothly with minimal intervention. I've never been prouder of what we've built.
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011: You Definitely Can't Be ANYTHING You Want To Be
It's easy to think you can just be anything you want to be. But I call BULLSHIT. You're a CERTAIN kind of person. You can improve certain skills with practice, but you don't have infinite potential. Rather than thinking you can do anything or be anyone, try being a little creative and hack the...
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010: Updates Galore!
I wanted to give a few updates that relate to previous episodes and some new developments. Specifically, we finally hired our new receptionist and she seems to be working out great. I also share our FlossClub page that offers our new dental membership plan. We received a question about how we…
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009: Our New Dental Membership Plan
Our Dental Membership plan is almost ready for launch and we wanted to share some insight into why we did it and how it works. The main reason we felt we needed to create this was because we were getting inundated with patients who had DMO insurance. This was problematic because they ended up...
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008: We're in Interview Hell!
So it's been a crazy week of ad placing and interview scheduling in an attempt to replace our receptionist that just quit on us. The good news: the prospects have been surprisingly good and we were able to find some seemingly qualified candidates in the first round of interviews. Typically, we…
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007: Our Receptionist Quit!
Our receptionist quit and gave us two weeks. And this after we talked to him and told him we need MORE than two weeks. While he's not required to give us more, it really put us in a bind and pissed us off. We're implementing a lot of changes right now so stability was key for the summer. Ragini…
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005: Reduce the Fraction!
What does the invention of windshield wipers have to do with trying to solve our DMO plan problems? NOTHING. Actually, that's not true. I think we can all agree that windshield wipers are a great invention. The problem is that they were solving the WRONG problem. We did that at the practice when…
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004: Update The Weak Links
Often when we're trying to motivate or train our staff, we focus on the best performer. But running a practice is a team sport rather than an individual one. You need all your employees performing well because no ONE employee is going to seal the win. Worse still is that bad performers have more...
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003: Flipping the Script on Staff Meetings
You know when you read advice that preaches and makes it seem like if you follow their advice, you'll win at life? I hate that. The world is NOT so simple. And advice is NOT easily transferrable from business to business. You have to customize it and tweak it to make it fit for your specific...
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002: Buying Our 2nd Practice
So like I said in the first episode, this last year was pretty busy - one of the big happenings was that we bought a second practice. In this episode, Ragini joins me and we talk about the process we went through from meeting the seller, working out the details and some of the elements involved…
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001: FlossBites Intro and Where We've Been!
After taking some time off from our blog, we're back in a new video/podcast format called FlossBites where we'll share bite-sized nuggets of info and cover our challenges, proposed soutions and whether they're working or not. So what's happened in the past year? • Spoiler Alert: We just bought...
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ABOUT THIS SHOW
Find out what Dental Practice Ownership is all about! Join the owners of FlossNYC, Ragini Singla, DMD and her husband Moki on their journey in building the practice they bought in midtown Manhattan in 2014. In these bite-sized episodes, they'll share current challenges they're facing as well as the solutions they've decided to implement and whether it's working. It's an honest look at two regular people running a dental practice. They're passionate about Dental Practice Ownership and want other dentists to learn about the benefits of ownership. They've also launched an online course that shows how to find, finance, value and purchase a dental practice.
HOSTED BY
Moki Goyal
CATEGORIES
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Frequently Asked Questions
How many episodes does FlossBites: Behind the Scenes have?
FlossBites: Behind the Scenes currently has 22 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is FlossBites: Behind the Scenes about?
Find out what Dental Practice Ownership is all about! Join the owners of FlossNYC, Ragini Singla, DMD and her husband Moki on their journey in building the practice they bought in midtown Manhattan in 2014. In these bite-sized episodes, they'll share current challenges they're facing as well as the...
How often does FlossBites: Behind the Scenes release new episodes?
FlossBites: Behind the Scenes has 22 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to FlossBites: Behind the Scenes?
You can listen to FlossBites: Behind the Scenes on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts FlossBites: Behind the Scenes?
FlossBites: Behind the Scenes is created and hosted by Moki Goyal.
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