#012 Para melhorar o atendimento, era preciso integrar mais de 50 ferramentas | Cristiano Souza (AP Digital Services)

from Putz, e agora? · host Cassio Politi

Em 2019, a AP Digital Services foi contratada por uma grande empresa de saúde para otimizar o atendimento B2B. Inicialmente realizado por telefone e e-mail, os retornos demoravam até duas semanas. A AP Digital Services conduziu um estudo para criar uma ferramenta de trabalho mais eficiente. O momento “Putz, e agora?” se deu quando o Cristiano Souza, CTO da AP Digital Services, se deparou com dezenas de sistemas trabalhando paralelamente. O maior desafio, então, foi integrar ERP, CRM e outras plataformas em um sistema unificado.Participantes:Cristiano Souza, CTO, AP Digital Services.Apresentação:Cassio Politi, Apresentador, Tracto.

Episode metadata supplied by the publisher feed · Published Jul 19, 2024

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#012 Para melhorar o atendimento, era preciso integrar mais de 50 ferramentas | Cristiano Souza (AP Digital Services)

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