#015 Como os dados orientam o NPS e a retenção do cliente | Thiago Shiguenaga (Pravaler)

from Putz, e agora? · host Cassio Politi

Um engenheiro de produção iniciou sua carreira focando em estratégias de atendimento e transformação digital, priorizando o contato com o cliente. Trabalhou depois com predição de comportamento do usuário, antecipando razões de abandono para ações preventivas. Num desafio posterior, usou sua experiência para mapear a jornada do cliente e identificar principais dores, auxiliando squads de produto a buscar soluções para essas questões.Participantes:Thiago Shiguenaga, Gerente de Estratégia e Experiência do Cliente, Pravaler.Host(s):Cassio Politi, Apresentador, Tracto.

Episode metadata supplied by the publisher feed · Published Jul 25, 2024

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#015 Como os dados orientam o NPS e a retenção do cliente | Thiago Shiguenaga (Pravaler)

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