016: Organizational Debt Exists!
from FlossBites: Behind the Scenes Hosted by Moki Goyal
I've already written about organizational debt before so you'd think I would have been more prepared for the situation that came up this week! Oh well, always learning... One of our staff members is going back to school and it revealed some inefficiencies that we weren't paying attention to. They're hard to find on your own, but if you keep good processes in place, you can avoid them from flaring up constantly. This one educated us about the importance of improved operations manuals. https://flossnycpracticeblueprint.com Episode Show Notes: 00:12 - What I learned 00:28 - Staff issues 01:15 - Staff training wasn't occurring as planned 02:03 - Organizational Debt - small problems that bubble to the top 02:37 - Solution: Improve our onboarding process 02:55 - Write their own manuals 03:02 - Add videos as well - no guessing 03:30 - Have a library of training content 03:53 - Reminder of our discount through August
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