032 | How to write work emails that get results, with Kim Arnold

As an HR professional, you need to constantly communicate by email for a whole host of reasons, whether that’s to pass work along to a colleague, to get a senior stakeholder on board with an idea, to pass on crucial information to the entire workforce, to get people to take action, or perhaps even to confirm happy or sad news.It can be tricky to figure out how to master the art of effective email communication on your own; with a high risk of your emails being left unread, sent to trash, ignored, or leaving the recipients bored and disinterested.In this episode of HR Coffee Time communication expert and self-proclaimed ‘word nerd’ and ‘email geek’ Kim Arnold speaks to career coach Fay Wallis to share her tips and techniques to help. By the end of it, you’ll feel confident in knowing how to write work emails that get results.Key Points From This Episode[02:39] Introduction to Kim Arnold[04:59] More information about Kim’s book 'Email Attraction' [05:32] What are the ‘fateful eight’?[05:47] The first fateful eight example – the info dump[06:30] The second fateful eight example – the toddler in the sweet shop[07:57] The third fateful eight example – the workout[10:59] How to create your opening line when writing an email[12:41] What are the three W’s?[14:22] The three W’s – Who[15:02] The three W’s – What [15:37] The three W’s – Why[19:11] Ways to write an email effectively[22:23] The ‘hamburger technique’ explained[23:17] The first stage of the technique – your hook (H)[24:07] The second stage of the technique – explanation (E)[24:38] The third stage of the technique – call to action (C)[27:17] How to follow up on an email[30:21] Kim’s book recommendation – 'Can I Change Your Mind?' by Lindsay Camp Useful Links From This EpisodeConnect with Fay on LinkedInThe Bright Sky Career Coaching websiteConnect with Kim on LinkedInKim Arnold's websiteRate and Review the PodcastIf you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts or Spotify.If you're kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected] This Episode? Don't Miss the Next One!Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.Mentioned in this episode:Join the Inspiring HR Leadership ProgrammeBuild your confidence, credibility & impact through the Inspiring HR Leadership Programme. The next cohort is now open for booking. Inspiring HRHelp That’s There when It’s Needed MostMenopause, grief, ADHD, relationship breakdown... Every day, employees dealing with these situations are turned away by their EAP because they don't qualify for counselling. When someone finally asks for help, they deserve better. Visit Kara Connect, where no employee is ever turned away. Kara Connect