032 - The Cost and Benefits of "On Call"

In this heartfelt episode, Paul Rhodes uncovers the realities of being on-call as a maintenance technician. From the hidden costs of interrupted home life to the meaningful impact maintenance professionals have on residents, Paul explores both the challenges and rewards of this essential role. Hot Topics in this episode: The Hidden Cost of Being On-Call: It’s more than just financial — it’s about lifestyle changes, family adjustments, and the mental toll of always being ready to respond. The Psychological Impact: Studies reveal it takes 20 minutes to regain focus after interruptions, highlighting the unseen burden of on-call work. Changing Behavior: On-call techs often modify their lives in ways many overlook, such as skipping social activities or driving separate cars to family outings. On-call service can be the reason residents renew their leases, recognizing the vital role maintenance plays in their satisfaction. Meaningful Work: Maintenance professionals aren’t just fixing pipes or HVAC systems—they’re heroes solving crises and improving residents’ lives. Paul also discusses how management can better acknowledge the sacrifices of their maintenance teams and foster a sense of fulfillment in this demanding role. Have thoughts on being on-call or ways to improve the experience? Drop them in the comments! Don’t forget to like, subscribe  @MultifamilyMediaNetwork , and share this episode. For more content, visit www.MultifamilyMediaNetwork.com. Is listening more your thing? Find Maintenance Mindset on Spotify and Apple Poscasts.