051 - Handwashing Habits & What a Survey About It Says for Our Properties

Restrooms may not be the first thing people think about when evaluating a business, but they leave a lasting impression. A poorly maintained restroom can drive customers away, while a clean, well-kept facility builds trust and satisfaction. In this episode, Paul Rhodes dives into the results of the 2025 Bradley Handwashing Survey, revealing surprising insights about public restroom cleanliness, hygiene habits, and how maintenance teams can improve customer perceptions.With 77% of people noticing others skipping handwashing and restroom conditions directly influencing business reputation, maintenance teams have a bigger role than ever in shaping customer experience. Paul breaks down actionable strategies to elevate restroom standards, prevent negative perceptions, and ensure a cleaner, healthier environment for all.In This Episode, You’ll Learn:🔹 Why restroom cleanliness plays a critical role in customer perception and business success.🔹 What key findings from the 2025 Bradley Handwashing Survey reveal about public hygiene habits.🔹 The statistic that 71% of customers are more likely to return to a business with clean restrooms.🔹 How maintenance teams can implement better restroom practices to improve cleanliness and customer satisfaction.🚀 Don’t let restroom neglect hurt your business—tune in now for expert insights!Click subscribe to @MultifamilyMediaNetwork on YouTube and stay updated on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!👉 Visit www.multifamilymedianetwork.com to sign up for our newsletter and explore an extensive library of podcasts and blogs from today’s multifamily leaders!Follow & Subscribe for More Insights📲 Connect with Paul Rhodes for expert maintenance strategies.🎧 Subscribe to The Maintenance Mindset Podcast for more industry insights.#PublicRestrooms #Hygiene #Maintenance #HandWashing #CustomerExperience #FacilityManagement #BusinessImpact #RestroomStandards