054: How to Deal With a Difficult or Angry Client

Today we are talking about a sensitive topic — difficult clients! What do you do when you’re dealing with a difficult client right now? Maybe they are angry? Maybe you are angry? And, you’re just defeated. If you’re struggling with the next steps and how to find a resolution, this episode is for you. I have been there, and in this episode, I’m going to teach you 10 specific (and practical) tips on how to deal with a difficult client situation. If you’ve come here feeling defeated and ready to throw in the towel, then I want to tell you first EVERYTHING will be ok. You’ve got this. This isn’t the end of the world, and I’m here to help you through it! Maybe your situation is a really dramatic situation with lawsuits, refunds, and angry text messages. Or, maybe it’s more tamed, like the client being unsatisfied and frustrating you. There are many levels to a “difficult experience”, but no matter where you are you can manage this. And, this episode is full of advice to help you do just that. What You’ll Learn: The first step towards resolution when things are heated or painful with a client How you can lead your client right now and set boundaries for your working relationship 3 steps for conflict resolution and making things right Why you need to avoid confrontationally emailing and texting at all costs How to know when a refund is necessary How to make sure you learn from this experience and apply what you’ve learned to future projects A journaling exercise to work through any anger and pain How having grace changes everything And, stay tuned next week for PART TWO of this difficult client situation series! Next week, we’ll be chatting about how to prevent difficult client situations. Get the full show notes for this episode at https://elizabethmccravy.com/54 Connect with Elizabeth on Instagram: https://instagram.com/elizabethmccravy/ Have you left a review yet? Leave a rating and/or review here: https://elizabethmccravy.com/itunes Thank you for supporting the show! If you're a new business owner who still doesn't have a website yet, I made something for you. It's a free 15-page guide that walks you through exactly what you need to launch your first website — what to skip, what actually matters, and the five steps to go from zero to live. No coding, no big budget, no perfection required. Plus you'll get 20% off my Showit templates inside! Get it FREE at https://elizabethmccravy.com/ Need some extra pages to improve or add onto your Showit website, BUT you’re not in the market for an entirely new template? You need my Add On Templates for Showit! You'll find add ons like speaker pages, podcast pages, quiz lead magnets, favorite things pages, Link in Bio pages, and more. Use the code “BBPOD”to save 15% on your add on or full site template for a limited time: https://elizabethmccravy.com/shop