066 - Staffing, Standards & Solving Callbacks with Bert Wray - Podcast Palooza– Apartmentalize 2025

Behind every smooth-running apartment community is a maintenance team fighting challenges that often go unseen. In this episode, Paul Rhodes sits down with Bert Wray, Regional Vice President of National Accounts for Chadwell Supply, to tackle one of the most pressing issues in the multifamily industry: staffing and maintenance management.Bert brings his years of experience from both sides of the industry—supplier and property management—to offer real, actionable insights. From the hidden cost of callbacks to the untapped power of data and standardization, this conversation isn't just about fixing units—it's about fixing how we manage maintenance teams altogether.In this episode, we cover:Why eliminating callbacks could be the game changer for solving maintenance staffing challenges.What role data collection plays in improving maintenance efficiency and technician performance.The industry’s heavy focus on budget often overlooks physical maintenance management.How standardization and centralization can transform maintenance operations for the long haul.👉 Visit www.multifamilymedianetwork.com to sign up for our newsletter and explore our extensive library of podcasts and blogs from today’s multifamily leaders!👉 Want personalized strategies to elevate your leasing game? Connect with Ronald for consulting support today!👉 It’s time to rethink how maintenance gets done. Hit play, learn from the best, and take action today!#MaintenanceMindset #ApartmentMaintenance #MultifamilyIndustry #PropertyManagement #ChadwellSupply #PaulRhodesPodcast #MaintenanceStaffing #TechnicianTraining #DataDrivenMaintenance #OperationalExcellence