#07 - Delivery Experience w Allegro - Łukasz Szczepański

Czym jest Delivery Experience w Allegro? Jak sprzedający powinni dbać o doświadczenie klienta związane z dostawą? Jakie cele stawiamy sobie w tym zakresie? Co jest naszym największym wyzwaniem? Między innymi na te pytania odpowie Łukasz Szczepański, Delivery Experience Director w Allegro.What is important for Allegro in the field of Delivery Experience - how do we define the perfect logistic service? What actions should a seller take to maintain the high quality of order fulfilment process? What are we striving for in the field of Delivery Experience, what do we want to achieve? What is the biggest challenge in this industry? Łukasz Szczepański, Delivery Experience Director at Allegro, will answer these questions in the next episode of Allegro Podcast.Łukasz joined Allegro in September 2019 to take responsibility for development of theDelivery Experience function. He has over 20 years of professional experience including 6 years in Ukraine where he worked for SCM - the largest local holding. Prior to joining Allegro, Łukasz was CEO of Merlin Group - one of the leading ecommerce players in books and toys.