#071 Uma viagem com destino na experiência do cliente: embarque nesse voo com a IA | Nei Henckes (Smiles)

from Think Tech · host Positivo S+

Um programa de fidelidade trabalha com uma vasta gama de dados e de tecnologia. Ao mesmo tempo em que é preciso prover a melhor experiência para o cliente com uso de tecnologias como inteligência artificial, é preciso ter um olhar especial para a segurança. Reportagem do Estado de Minas sobre brasileiros que usam milhas: https://www.em.com.br/app/noticia/economia/2018/08/24/internas_economia,983092/brasileiros-trocam-pontos-no-cartao-por-milhas-de-viagens.shtml. Reportagem do Cybersecurity Magazine sobre dinheiro movimentado com cibercrimes no mundo: https://cybersecurityventures.com/hackerpocalypse-cybercrime-report-2016/. Com: Nei Henckes, diretor de Tecnologia e Atendimento da Smiles. Perfil no Linkedin: https://www.linkedin.com/in/neihenckes/. Site da Smiles: https://smiles.com.br/. Apresentação: Cassio Politi. Perfil no LinkedIn: https://www.linkedin.com/in/cassiopoliti/.

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