#072 A sensibilidade humana como guia para educar chatbots | Amanda Victorino (KaBuM!)

from Think Tech · host Positivo S+

Alguns consumidores são experts nos produtos que compram e outros são mais generalistas. Algumas compras são de ticket alto e outras, baixo. Essas e outras variáveis influenciam na forma como o atendimento é feito tanto pessoal quanto virtualmente. Reportagem do Correio Braziliense informando a quantidade de consumidores online no Brasil: https://www.correiobraziliense.com.br/economia/2022/09/5037748-compras-on-line-cresce-e-alcanca-498-milhoes-de-usuarios-no-brasil.html. Com: Amanda Victorino, gerente de Customer Service e Experience da KaBuM!. Perfil no Linkedin: https://www.linkedin.com/in/amandavictorino. Site da KaBuM!: https://www.kabum.com.br/. Apresentação: Cassio Politi. Perfil no LinkedIn: https://www.linkedin.com/in/cassiopoliti/.

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