072: How To Develop Effective Agency Processes with Jason Kanigan

When projects go wrong, you're probably left wondering if a bad client or a crappy process is to blame.  After a 15-year corporate executive career, including being a plant manager at 25, Jason Kanigan has run his own businesses for the past decade. Since 2016, he has run Cold Star Technologies, a company that installs and improves processes and systems for other organizations, especially those in the space industry. He is the host of the Cold Star Project and the Make Space Boring show. Jason is also a member of the Board of Advisors for the Operational Excellence Society, which designs and installs Lean Six Sigma and OpEx programs for organizations of 1,000+ staff. In this episode, Jason dives into how to build effective processes for your agency – and all the far-reaching benefits of those processes. He shares the most common challenge leaders face in smoothing out processes and sheds light on why Blitz Scaling isn't an ideal long-term process for your agency.  Tune in to learn how to: Determine if your issues are caused by a bad client or a crappy process Identify the type of business model you have versus what you need to reach your goals Effectively document your core processes  Connect with Jason at coldstartech.com. For the Cold Star Project, click here to listen and here to watch. For references mentioned during the show, see below: Mind mapping vs process mapping - Jason Kanigan / the Cold Star Project Principles of Technology Leadership - Bryan Cantrill Notes on Cal Newport's Deep work - Brian Johnson