094: Ketchup, blood, or dog poop?: 6 Customer Experience Lessons Learned from a Vegas Hotel Nightmare

There are business lessons ALL around us in our day-to-day lives.  Think about it– as a consumer, there are times you’ve been WOWed when a business goes above and beyond, and there are other times… when you’re just flat-out disappointed.  And no matter what, there’s always a lesson you learn and can apply in your own pet business.  As a follow-up to our quick SuperZoo 2023 recap, we’re bringing you the infamous hotel story from our founder, Candace D’Agnolo.  In this episode, you’ll hear:  🐕 Whether it was dog poop, blood, or ketchup… yup, we’re NOT kidding.  🐕 Candace’s thought process as her unique hotel experience was unfolding.  🐕 Six VERY important business lessons Candace took away from this interesting experience.  🐕 How the hotel could’ve handled things differently and created a raving, loyal fan out of a less-than-ideal scenario.  🐕 And so much more!  Ready to build your amazing and intentional customer experience? Then get ready to listen and learn from this episode!  View Transcript Show Notes Join Us Online Find us on Facebook Join our Free Pet Industry Facebook Group Follow us on Instagram Read our Blog