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094: Retooling Operations for Customer Success with David Ellin

EPISODE · Apr 26, 2020 · 43 MIN

094: Retooling Operations for Customer Success with David Ellin

from Business Infrastructure - Curing Back Office Blues · host Alicia Butler Pierre

As technology and customers become smarter so does the expectation for companies to be faster, better, and cheaper. Back-office workflows now go beyond order-to-delivery, procure-to-pay, and intake-to-discharge. They also include customer engagement – a task once owned by marketing. In this episode, David Ellin taps into his experiences as a COO and VP of Customer Success to give a crash course on the importance of retooling processes, measuring what matters, and conducting kaizen events to enhance customer experience and profit.

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094: Retooling Operations for Customer Success with David Ellin

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