#10 - A Experiência do Cliente em projetos B2B

What this episode covers

Experiência do Cliente, Sucesso do Cliente, Business Experience. Esses são termos comuns quando falamos do setor de serviços, varejo ou tecnologia, por exemplo. Mas, e quando o assunto é entre empresas? As regras e ações de Experiência do Cliente são as mesmas no setor B2B? Isso, e muito mais, você vai descobrir no décimo episódio do VerumCast! Nesta semana, as cadeiras trocam de lugar e quem é nossa convidada é Sabrina Dummer, Head de Customer Experience da VerumPartners. Cada vez mais a Experiência do Cliente também se faz essencial em projetos industriais, de capital e infraestrutura. E para entender qual é a dinâmica do trabalho desse profissional e como ele direciona alguns dos processos e times nas empresas, é só ouvir essa conversa na íntegra - que está demais! O VerumCast é o seu canal para cocriação e promoção de diálogos inspiradores sobre transformação no mundo de projetos. Não deixe de se inscrever e ouvir, assim que estiver no ar, nossos novos materiais! Produzido pela VerumPartners, o VerumCast traz, toda terça-feira, um super conteúdo de troca de conhecimento e fonte de inspiração, nas principais plataformas de streaming (áudio ou vídeo).

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How long is this episode of Transformação Cultural - VerumCast?

This episode is 54 minutes long.

When was this Transformação Cultural - VerumCast episode published?

This episode was published on October 19, 2021.

What is this episode about?

Experiência do Cliente, Sucesso do Cliente, Business Experience. Esses são termos comuns quando falamos do setor de serviços, varejo ou tecnologia, por exemplo. Mas, e quando o assunto é entre empresas? As regras e ações de Experiência do Cliente...

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