#100: The Official 2025 Naughty and Nice List

It's our 100th episode! 🥳 Oh, and it's also the holidays! So, we thought there'd be no better way to celebrate both things than by ringing in Episode 100 with a full breakdown of Serene Clean’s 2025 Naughty and Nice List 🎅   Lawsuits, staffing meltdowns, wild client situations, turnover chaos, and more — 2025 was a chaotic year for Serene Clean, and Stephanie gives a full rundown based on the year's memorable events. She walks through the biggest lessons, the hardest hits, the surprising victories, and the systems that saved Serene Clean from spiraling, all while wearing her Santa suit and sipping wine (and also having remnants of the flu)!   Whether you're new here or have been around since our first episode, THANK YOU! Filthy Rich Cleaners would be nothing without you, and we're so proud to hit 100 episodes 🙌   📌 What You’ll Learn — Serene Clean's official Naughty and Nice list breakdown, including: — A discrimination lawsuit — What actually happens when you underbid a large commercial job — The revenue-killing mistake Stephanie made with bookkeeping — How turnover spiraled this year — Why lockboxes, Slack, and OpenPhone were game-changing upgrades — The cleaner stories you truly couldn’t make up — How the training overhaul led to Serene Clean’s lowest complaint rate ever — The power of giveaways, hiring videos, and strategic Indeed boosting — What Stephanie is taking into 2026 after the hardest operational year to date   Resources Mentioned: — Serene Clean Training Bundle: https://sereneclean.com/consulting-services — Stephanie’s Maid Summit Training Program Talk: https://www.youtube.com/watch?v=Y9GOeByDuUM&t=1s — Filthy Rich Cleaners episode with the bank story: https://www.youtube.com/watch?v=CvGvFf9ypqk   👉 Try ZenMaid free for 14 days: https://get.zenmaid.com 📞 Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/   🎙️ Listen to the Podcast: 📖 Read the full transcript: https://www.zenmaid.com/magazine/the-official-2025-naughty-and-nice-list/