104 -"HELP" Needed

When speaking at this year's Apartmentalize, a common complaint voiced by the audience was finding maintenance team members. With service team turnover rates reportedly approaching 50% year over year in some communities, is it possible that our interview and hiring process is getting in the way? Let's answer that question with a Maintenance Mindset.In this episode, Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ discusses the critical aspects of hiring and retaining skilled maintenance workers in the multifamily industry, emphasizing innovative strategies to attract talent and improve hiring processes.If you need better maintenance techs, supervisors, or lead hands, this episode shows why the old "experience required" mindset is costing you candidates, time, and money.Key TopicsThe urgent need for skilled maintenance workers in multifamilyChanging perceptions and barriers in maintenance hiringEffective sourcing and recruitment strategiesThe importance of clear job descriptions and expectationsUtilizing digital platforms and social media for recruitmentThe role of certifications and experience in hiring decisionsSetting realistic expectations and onboarding plansThe impact of industry stereotypes on attracting talentChapters00:00 Introduction to industry challenges and the need for help02:28 The skills gap and aging workforce in skilled trades04:28 Industry demand for HVAC and electrical trades05:55 Perceptions of plumbing and its income potential08:00 Changing hiring criteria and removing experience barriers10:54 Innovative ways to find maintenance candidates12:48 Defining the role and creating effective job descriptions16:36 Communication challenges with maintenance teams19:20 The difficulty of online recruitment for maintenance techs20:58 Standardizing job titles and sourcing candidates22:45 Writing concise and appealing job descriptions24:36 Credentialing and certification requirements26:30 Setting clear expectations and process for hiring28:55 Interview process and decision-making33:24 Closing the vacancy and onboarding new hires37:26 Preparing candidates for the interview process40:34 External candidate expectations and interview planning42:23 Conclusion and next steps for effective hiring🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!