105 - "HELP" Still Needed

Because the need is still great, Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ continues the theme of Help Needed with a Part 2, providing specific examples, strategies and ideas which can be used to solve hiring challenges.Paul discusses the nuances of hiring maintenance technicians in the multifamily industry, emphasizing the importance of person-to-person communication, effective interview strategies, and setting clear expectations to find the right fit.In this episode:The importance of communication in multifamily maintenanceThe role of property tours in interviewsUsing walk and talk methods to assess candidatesThe significance of setting clear expectations earlyThe value of hands-on skills in technical interviewsThe impact of emotional attachment of residents on maintenance workThe importance of closing out the hiring processChapters00:00 Introduction to the importance of communication in multifamily maintenance01:59 Differences between maintenance roles in multifamily and other trades03:52 The emotional attachment of residents and its impact on service06:06 Setting expectations and defining the role in the hiring process08:01 The interview process: structure and key components11:55 Evaluating critical thinking skills over experience14:54 The walk and talk interview method and property tour19:56 Questions to ask during the property walk24:57 Hands-on skills assessment and safety considerations28:04 Closing the interview and communicating decisions🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!