106 - Friction and the Make Ready Date

Friction can be good or bad depending on the application. In a car, friction between the tires and the road is required for progress; in the engine, friction is bad and may be catastrophic. In this episode, Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ welcomes Ronald Harrington https://www.linkedin.com/in/ronaldharrington/ from the Rooms with Ronald podcast, where the discussion explores how the good and bad friction between the leasing and maintenance teams impacts the make-ready and move-in experience. In addition to sharing stories, Paul and Ronald provide some solutions and possible friction reduction.Key TopicsThe importance of accurate make-ready datesHow communication impacts leasing and maintenancePre-move out inspections and their timingUsing reports to predict apartment readinessEmpowering maintenance with pricing and decision-makingThe ripple effect of scheduling errorsResident experience and move-out processesStrategies for reducing friction in property managementChapters00:00 Introduction to leasing and maintenance relationship02:03 Understanding friction in property management03:48 The impact of apartment readiness on leasing05:54 The importance of accurate make-ready dates08:01 Using reports to track apartment availability09:54 The role of communication in reducing friction12:01 Pre-move out inspections and scheduling13:57 Modern tools versus whiteboards for scheduling15:51 The value of regular huddles and updates18:01 Resident experience and move-out process19:57 Empowering maintenance with pricing and decision-making22:14 Timing of move-out inspections and resident stress24:07 Documentation and communication for damages26:03 The ripple effect of scheduling errors28:07 The importance of cross-departmental trust29:54 Using technology to improve accuracy and efficiency31:50 The impact of lease renewal timing34:09 Key takeaways and next steps34:59 Final thoughts and closing🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!