116 What Do Customers Know

We know customers aren’t always right. Yet, how come in insurance claims, property restoration, and construction projects we perpetuate this mantra of, “Do right by the customer”? In Episode 116 of The DYOJO Podcast, we will review whether this mindset leads to the positive project outcomes that all parties are looking for. In Episode 116 of The DYOJO Podcast 0:00 The customer isn't always right 1:32 Restoration contractor convention 2:45 Do right by the customer - construction scope of work 8:18 Making the impossible possible 13:40 Do right by the customer - insurance scope of work 16:51 Who knows the most 19:39 Thinking differently about the project management role 21:22 Construction cost disputes Clips were used in this Episode from * The RIA Martin L King Award introduction video * Scott Seiss Comedy * Due South Inspections / Due South Brad * 100 TDP Matching Materials for Insurance Claims * Let The Structure Speak by Jon Isaacson (C&R Magazine) LAST EPISODETDP 115 Property Restoration and Insurance Claim Contractors Convention NEXT EPISODE Join us as we discuss hard construction lessons learned from a failed nuclear power plant in Elma, Washington. AND we will discuss some unique perspectives on recruiting, hiring, and developing professionals for the construction project management role. Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Join host Jon Isaacson as we explore contractor stories, experiences, and best practices to help listeners thrive in the skilled trades. THANK YOU SPONSORS: Actionable Insights has built the Actionable Xactimate Profile which provides live estimating guidance while you work in Xactimate to help your estimating team avoid costly mistakes. Create accurate, more complete estimates with the Actionable Profile. It's a no-brainer for anyone looking to upgrade their Xactimate estimating workflow - no more estimating mistakes, no more missed line items. EPIC Estimates - Any estimate, anywhere, anytime. Let the award-winning EPIC Estimates help your team write the next Xactimate or Symbility estimate. Freeing your team up to do what they're good at, while helping your business maximize productivity and profitability. Restoration Industry Association (RIA) - Connect and collaborate with your industry peers through the largest non-profit professional trade association dedicated to the unique plight of restoration contractors. Join us April 8-10, 2024 in Dallas for the Restoration Industry Association Convention and Industry Expo. Discounts are available for early registration. P2T: Preparing 2 Thrive in the Modern Workplace⁠ is the latest book from Jon Isaacson. P2T was written to help young professionals develop the mindsets and habits to thrive in the modern workplace. Employers are handing P2T out to new hires by the DOZENS. MUSIC Theme - It's Only Worth It If You Work For It by NEFFEXCool Revenge - Jeremy Blake