PODCAST · business
The DYOJO Podcast
by Jon Isaacson / The DYOJO
Helping contractors shorten their DANG learning curve. The DYOJO Podcast will INFORM and ENTERTAIN. Personal and professional development for the skilled trades, construction, insurance claims, and property restoration. Thursdays are for The DYOJO Podcast. This podcast is hosted by contractor and author, Jon Isaacson, aka The Intentional Restorer. Content for: Insurance claims professionals, property restoration contractors, construction business owners, skilled trades estimators, project managers, developing leaders, aspiring technicians, and insurance adjusters. TheDYOJO.com/podcast
Episodes
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133 Same Insurance Claims Pricing Games by Different Names
Homeowners with property damage insurance claims and contractors working to repair those homes are seeing pricing changes for materials based on data from a company called Trueline. This episode of The DYOJO Podcast performs some initial research to determine what this pricing is based on and how...
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132 Insurance Claim Rejection Robots
For episode 132 of The DYOJO Podcast - the podcast that helps contractors shorten their DANG learning curve - we discuss: * The announcement of the Verisk (Xactimate) and Claude (AI) integration and what this means for contractors who assist homeowners with insurance claims response, mitigation,...
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131 Death by Water Heater (Carbon monoxide poisoning)
On Episode 131 of The DYOJO Podcast we discuss the tragic true story out of Olympia, Washington where a young man lost his life because of an improperly installed tankless water heater. Many lessons to be learned for organizations, managers, technicians, installers, and homeowners as it relates…
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130 Shrinkage & Aggressive Patience
My truck got broken into - a dange smash and grab. Made me mad and thinking about some of the responses by local authorities to crime, including some interesting remarks by the mayor of Seattle. Our vocabulary word for the day is "shrinkage". Listen to find out what it means and why it's…
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129 The Essence of an Entrepreneur
"Opportunities don't happen, you create them." — Chris Grosser For this episode, we discuss the entrepreneurial journey of Taylor Rivas and the team at H2O Away based in Tumwater, Washington. We touch on some of the history of property restoration in the Pacific Northwest (PNW). We replay some of...
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128 Identifying and fixing issues
Why is there NEVER enough time to do it right the first time but ALWAYS enough time to do it again? Every business owner and manager knows, there isn't. So, what are some of the ways we can fix the system, get team members focused on the right things, and crush our goals in the coming year? W....
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127 Help, My Business Is Slow
Some reports state 75% of contractors and property restoration service providers express slower than expected business in the current billing cycle. On Episode 127 of The DYOJO Podcast we discuss some ideas for how to use entrepreneurial downtime for personal growth and slow seasons for...
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126 What Does Jeff Bezos Know About Property Restoration (Puttering)
In this episode of The DYOJO Podcast we disucss* Jeff Bezos' 1 Hour Rule (Puttering) * Steve Jobs and hiring A Players * Creating clear goals for property restoration technicians * Zac from H2O Away shares how encouraging team members to be just 1% better each day can add up to big wins for...
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125 Do Insurance Companies Apologize?
For episode 125 of The DYOJO Podcast we review recent video of the senate hearings lead by Josh Hawley (MS) which include sworn testimony from two policyholders with Allstate and State Farm who were affected by improper insurance claims handling for property damages. The extended video includes...
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124 Construction Ethics, Shared Goals, and Building a Stronger Future
A few of the questions and topics we will discuss in this episode of The DYOJO Podcast include: * What is the Restoration Industry Association (RIA)? * Should contractors join the RIA? * Is the RIA doing a good job? Episode 124 of The DYOJO Podcast "Construction Ethics, Shared Goals, and a…
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Get Paid, Not Played: Managing Client Expectations as a Contractor
In this episode of The DYOJO Podcast, we explore a case study where a contractor’s attempt to secure payment backfired due to unclear communication and a surprise invoice. After alerting a homeowner to hail damage, the contractor demanded the insurance payout and submitted an unapproved $1,200...
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Profit Through Connection: Elevating Your Business with Industry Engagement
The discussion in this bonus episode of The DYOJO Podcast emphasizes the importance of trade association involvement, highlighting the upcoming RIA International Restoration Convention and Expo in West Palm Beach from April 28-30. The event will feature member-driven initiatives, including…
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Court Orders Insurance Company to Reveal SOME of Their Claims Tricks
Will a California Court Finally Follow Through? In this clip from The DYOJO Podcast Episode 123, Jon Isaacson dives into a heated legal battle between Tong and State Farm Insurance over a denied water damage claim. While claims games, tricks, and denials is nothing new, the discussion unpacks...
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Who's The Bigger Headache for Contractors: The Government or Insurance?
Are you a contractor caught in the crossfire of red tape and denied claims? In our latest podcast, Who's The Bigger Headache for Contractors: The Government or Insurance?, we will review two headlines that discuss this complex issue. Not surprisingly, these two rebuild issues both are hatched in...
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Who Broke My Lamp?! Training team members to minimize the impact of mistakes
This clip from Episode 123 of The DYOJO Podcast discusses tips for training team members to minimize the impact of mistakes in the field.
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Essential Project Communications
The DYOJO Podcast episode 122 focuses on project management, offering resources for career development and team guidance. Host Jon Isaacson promotes a book for aspiring project managers and another for entry-level professionals, emphasizing their utility for company growth. The podcast discussion...
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122 Intro to Construction Project Management
In Episode 122 of The DYOJO Podcast we dive into the fundamentals of construction project management, breaking down what it takes to complete projects on scope, on budget, and on time. Listeners will learn about key milestones like understanding the contracted scope, meeting deadlines…
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Six Keys to Success for Construction Project Managers
This clip from Episode 122 of The DYOJO Podcast introduces six keys to success for construction project managers. The discussion emphasizes the importance in completing tasks on scope, budget, and schedule. The video highlights the multifaceted role of project management. Key milestones for…
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Mastering Construction Project Management: Staying on Scope, Budget, and Time
This video clip from Episode 121 of The DYOJO Podcast emphasizes the importance of project management, stressing the need to complete projects on scope, on budget, and on time to ensure profitability and customer satisfaction. It highlights the challenges in planning, executing, and adapting to...
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121 The Project Management Carousel: Navigating Construction's Challenges
Episode 121 of The DYOJO Podcast focuses on the challenges of project management in construction, emphasizing the need for profitability and customer satisfaction. Key metrics for success include completing projects on scope, on budget, and on time. Various scenarios of lackluster outcomes were...
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Three Ways to Ruin a Construction Project (and How to Prevent Them)
This clip from an upcoming episode of The DYOJO Podcast (#121) centers on common pitfalls in construction project management, emphasizing the importance of completing projects on scope, on budget, and on time. Host Jon Isaacson highlights that failure in any one of these areas can lead to…
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120 Let the Structure Speak During the Insurance Claims Process
Episode 120 of The DYOJO Podcast focuses on the importance of contractors, homeowners, and insurance representatives letting the structure speak during the insurance claims process. The discussion emphasizes the restoration triangle involving policyholders, contractors, and insurance companies....
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Protecting Your Construction Company
This podcast clip from Episode 119 revolves around the risks and challenges faced by construction companies, particularly in the aftermath of storms. We discuss the importance of making informed decisions to avoid large financial losses and the pitfalls of not doing things correctly, both...
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Can Insurance Companies Fake the Claim Facts?
The conversation in this podcast clip, from Episode 119 of The DYOJO Podcast, revolves around the issue of insurance companies potentially altering claim estimates to pay out less than the actual damage. We discuss how independent adjusters, who document damages and write estimates, find their…
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119 Falsifying Insurance Claims
The conversation revolves around the issue of insurance claims fraud, where independent adjusters allege that insurance companies manipulate damage estimates to save costs. The discussion highlights a case where an adjuster's initial damage estimate was altered, with the adjuster's name still...
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Tragic Incident at an Oregon Lowes
The DYOJO Podcast discusses a $200 million wrongful death trial in Oregon over the fatal shooting of Freddie Nelson Jr. in a Lowe's parking lot by a security guard, Logan Gimble, who is now serving life for second-degree murder. Nelson had a verbal altercation with a Lowe's employee over pallets,...
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Testing Contractor Competency
How does a consumer know whether a contractor is competent enough to complete remodeling and repair work? Author Ron Alford provides insights into the four types of contractors in his book, designed for property owners, titled How to Win the Insurance Claim Game (available on Amazon). In this…
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118 Porta Dryer Number 5 - Water Damage History
The water damage response and repair industry has emerged into the consumer discourse. But how many property restoration contractors are aware of the rich history of innovation and collaboration that have laid the groundwork their livelihood? In this episode we take a field trip into the past…
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117 Xactimate Apologizes to Restorers
We recap some of the highlights from the Restoration Industry Association (RIA) Convention and Expo with our friend Ed Cross. Items of interest for property restoration contractors include an apology from the stage by Xactimate/Verisk and a face the advocate with four TPAs from the insurance…
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116 What Do Customers Know
We know customers aren’t always right. Yet, how come in insurance claims, property restoration, and construction projects we perpetuate this mantra of, “Do right by the customer”? In Episode 116 of The DYOJO Podcast, we will review whether this mindset leads to the positive project outcomes that...
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115 Property Restoration and Insurance Claim Contractors Convention
In this episode of The DYOJO Podcast we share tips for making the most of the Restoration Industry Association (RIA) annual convention and expo. This year it will be in Dallas, Texas, April 8 - 10, 2024. Watch and listen for several Passport Stops that will help you elevate your mindsets and…
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114 No One Wants to Work
In this episode of The DYOJO Podcast we review an interesting scenario where a podcast host gets called out or canceled for comments made regarding paid time off on Tik Tok. By doing so, we unravel some of the ways employers and employees can create better outcomes in the workplace. We confront...
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113 Learning from Job Description and Interview Fails
Business owners and managers complain about the lack of quality applicants and employees who won't stick around. We take a look at some examples of terrible job descriptions for ways construction professionals can better navigate the recruitment process. We will also review some clips of...
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Standing Out in a Job Interview - Tips for Employers and Employees
For those of you watching, who are actually preparing for an interview, we will help you Prepare 2 Thrive. For those business owners, managers, parents, and educators, you will want to share this information with young professionals preparing for interviews. What we discuss in this video will…
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Structuring Your Business for Growth - TDP 22 Replay PLUS
We take a trip down memory lane with a REPLAY plus of Episode 22 of The DYOJO Podcast. We discussed growing your business without compromising your values with guest Lex Sisney, author of Organizational Physics and Designed to Scale. In this BONUS Episode 0:00 Jon is traveling to Winter Break…
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Rethinking Outdated Job Descriptions
When was the last time you reviewed and updated your job descriptions? Do they reflect what you value as an organization? Do they accurately reflect the roles and responsibilities of the position you are hiring for? Do they map out a path to success for the recruit as well as the supervisor? In...
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Finding good construction hires from unique sources
We put the question back to you in the DYOJO Podcast audience - where have some of your best hires come from? Some people hire from the franchise system thinking, "Well, if I'm in this franchise system, and they're in this franchise system, they could plug and play." Has this worked for you? A…
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Ep 112 Create a Competitive Business Advantage in 2024
IN EPISODE 112 of THE DYOJO PODCAST: 0:00 Old contractor vs New contractors 2:04 Using Xactimate for Insurance Claims 4:02 Understanding Millennials with Tony Canas 9:06 Improving the Hiring Process 13:51 Creating a Pathway to Success 19:05 Preparing 2 Thrive Thursdays are for The DYOJO Podcast -...
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Xactimate is a Claims Estimating Language (Clip from Ep 111)
Contractors are frustrated with the insurance claims process. Many have found their villain in the various estimating software programs. Of particular note, Xactimate draws the ire of property restoration contractors. One doesn't have to search far to find a social media rant about the...
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Invest In Yourself
Nicole Humber, CEO of Bravo Restoration in Windsor, California, joined the DYOJO Podcast to share some inspiring words for aspiring construction professionals. Nicole says, "If you don't have a leader that is invested in your growth, then you have to invest in yourself." Hear more from Nicole and...
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111 A Simple Formula for Better Construction Estimates
Our deep thoughts for construction estimators are brought to us this week by Norm Foster in his book, first published in 1961, Construction Estimates from Take-off to Bid. In this helpful book, Mr. Foster reminds contractors that, “A good estimate is built around a good set of quantities and a...
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110 Record Breaking Charitable Contractors
This week we will discuss record-breaking efforts by contractors who care for their local communities. We will share some creative ways business owners and managers can connect with clients and engage their employees. In This Episode #110 0:00 Contractors break charitable record 0:56 Creative...
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109 Billions for Construction Rehabilitation from President Biden
Episode 109 of The DYOJO Podcast, we are talking about construction opportunities. Our main story centers around an October 16, 2023 announcement from the White House. This press release outlines new actions on home ownership including $16 billion dollars designated for housing and…
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108 Crime & Construction - Contractor Burns Truck to Cover Fraud?
On Episode 108 of The DYOJO Podcast, we are talking about crime and construction. Our main story centers around a burning truck, a missing contractor, and millions of dollars for housing developments being unaccounted for. STORY: Today's construction crime, developer Bret Detamore allegedly faked...
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Ep 107 Cashing in on Insurance Claims
Paul Donald, CEO of Encircle and MANY others join us to discuss how to position your team to cash in on insurance claims and storm response. We will go behind the scenes of IAQ Radio and review lessons learned from industry pioneers and contractor networking events. IN THIS EPISODE: 0:00…
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Ep 106 Productivity Part 2 - Accountability & Leadership
Everyone talks about ACCOUNTABILITY, but what does it mean to create it within an organization? Our guest Geoff Lawson (Auburn, WA) shares his experiences with hiring, training, and developing skilled trades teams. In part two of this discussion on productivity, we will dive into elements such…
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Becoming Better Managers
Our guest Geoff Lawson and host Jon Isaacson discuss examples from relational leaders in their career experiences that helped them develop their own approaches to becoming better managers. Hear more on Episode 105 of The DYOJO Podcast titled Productivity Part 1 - Training and Expectations.…
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Ep 105 Productivity Part 1 - Training & Expectations
Productivity leads to profitability. Our guest Geoff Lawson (Auburn, WA) shares his experiences with hiring, training, and developing skilled trades teams. In part one of this discussion on productivity we will dive into elements such as: Training team members to excel Reducing friction through...
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Ep 104 Busy But Bankrupt
What factors cause contractors to lose their businesses? We discuss some of the unique challenges restoration contractors face when working on insurance claims as well as some of the creative solutions that have helped our guest Brendon Rumsey grow by twenty percent annually. In Episode 103…
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Understanding Contractor Costs and Pricing
As a continuation of our discussion with Brendon Rumsey (Rumsey Construction & Restoration, South Carolina) from The DYOJO Podcast Episode 103, we elaborate on: The importance of contractors understanding their costs (Direct and Indirect) so that they can customize their pricing to meet their...
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ABOUT THIS SHOW
Helping contractors shorten their DANG learning curve. The DYOJO Podcast will INFORM and ENTERTAIN. Personal and professional development for the skilled trades, construction, insurance claims, and property restoration. Thursdays are for The DYOJO Podcast. This podcast is hosted by contractor and author, Jon Isaacson, aka The Intentional Restorer. Content for: Insurance claims professionals, property restoration contractors, construction business owners, skilled trades estimators, project managers, developing leaders, aspiring technicians, and insurance adjusters. TheDYOJO.com/podcast
HOSTED BY
Jon Isaacson / The DYOJO
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