117. How to Build Loyalty One Detail at a Time

In this solo episode, I’m sharing a surprising business lesson that started in a less-than-stellar wash bay and ended in a car wash that felt more like a spa.From broken vacuums and missing towels to free upgrades and genuine customer care, these experiences reminded me that the little things aren’t so little. I’ll walk you through three takeaways every business can use, whether you’re selling beef, running a boutique, managing a member-based organization, or leading a team.If you want to make your customers feel good about paying you (and keep them coming back), it’s all about consistency, attention to detail, and showing people they matter.Resources & Links:Join The Directory Of The WestGet our FREE resource for Writing a Strong Job Description Get our FREE resource for Making the Most of Your InternshipEmail us at [email protected] to Of The West's ⁠NewslettersList your jobs on ⁠Of The WestConnect with Jessie:Follow on Instagram @ofthewest.co and @mrsjjarvFollow on Facebook @jobsofthewestCheck out the Of The West websiteBe sure to subscribe/follow the show so you never miss an episode!Mentioned in this episode:Raising a champion takes more than feed. It’s work, time, and passion. Purina Equine Feed