119: Gavin Barfield on the Salesforce AI Digital Skills Survey

In this episode of "The Adrian Tan Show," I had the pleasure of speaking with Gavin Barfield [https://www.linkedin.com/in/gavinbarfield/] about the Salesforce AI digital skills survey [https://www.salesforce.com/news/stories/digital-skills-based-experience/] and the potential of generative AI in various industries.As Vice President and CTO, Solutions, for Salesforce ASEAN, Gavin Barfield leads a team of Salesforce engineers across the region to develop and drive integrated technology solutions for Salesforce customers.He also works closely with customers in ASEAN on their digital transformations, bringing together the full value of the Salesforce platform to drive positive business outcomes.We discussed the skills gap in AI adoption and the importance of providing training and support for employees to embrace and learn from AI.Gavin shared examples of how generative AI can be used in customer service and inventory management. He emphasised the need for understanding the limitations of AI and having a human in the loop for the ethical use of the technology.---This episode is brought to you by O C Tanner. As a business leader, you know that the ability to attract and keep talented employees is critical to your company's success. But how do you create a workplace culture where your team feels valued and appreciated, and wants to stay? That's where OC Tanner comes in. For almost a century, they've been helping thousands of the world's most respected companies create meaningful moments of appreciation for their employees.By partnering with OC Tanner, you receive a recognition solution that helps your organisation celebrate the accomplishments of your individual employees and teams, drive performance, and build a strong sense of community and connection which reduces turnover.So, if you're ready to take your company culture to the next level, partner with OC Tanner. Their insightful expertise, elevated experiences and intuitive technology fuel thriving workplaces and improve business results. Visit octanner.com/sgp [https://www.octanner.com/sgp] to learn how they can help your people thrive at work.---Check out: * 🎙My podcast [https://open.spotify.com/show/2db5aN9xKxaTEFQDibzwNm?si=ac880fa2ac4f4f5e] * 💌 Weekly newsletter [https://adriantan.com.sg/subscribe/] * 🌍 Website/blog [https://adriantan.com.sg/subscribe/] * 🤝 LinkedIn [https://www.linkedin.com/in/adriantanck/] * 📺 YouTube [https://www.youtube.com/c/AdrianTan18] Get full access to Will That Work? at www.adriantan.com.sg/subscribe