EPISODE · Dec 9, 2021 · 29 MIN
120. Automating the Contact Center With Genesys
from Transform NOW · host SS&C
On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward. . Here’s what we talked with Cam and Satish about: * Why the contact center become such a key priority for many organizations these days * The biggest challenges facing contact centers * How Blue Prism and Genesys combine to address these challenges * The top benefits that companies realize from using intelligent automation in the contact center * Use cases involving Blue Prism and Genesys working in tandem * How the contact center will evolve in the future . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j Learn more about contact center automation: https://bit.ly/contact-center-automation-guide
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120. Automating the Contact Center With Genesys
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