121. Automating the Contact Center With CallMiner

On this podcast, Brad Hairston talks with Jeff Gallino, CTO and Founder of CallMiner, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how digital workers augmented with conversation analytics can transform a contact center and improve customer experience. . Here’s what we talked with Jeff and Satish about: * How CallMiner works and where AI and Machine Learning play a role in the platform * How CallMiner addresses a big front office issue consistently seen in the industry * Specific verticals or industries that are a great fit for intelligent automation + conversation analytics * How CallMiner has evolved as a result of the pandemic and industry trends such as contact centers shifting to the cloud * Use case examples that demonstrate how CallMiner and Blue Prism are better together * How CallMiner helps internal functions such as Marketing and Product Management . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​ 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑‍💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋‍♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j​ Learn more about contact center automation: https://bit.ly/contact-center-automation-guide