126 - Harnessing AI in Business: An In-depth Discussion with Zoho's Gibu Mathew

In this episode of the Adrian Tan Show, we welcome Gibu Matthew [https://www.linkedin.com/in/gibumathew/], Vice President and GM of Asia Pacific for Zoho Corp [https://www.zoho.com/]. With his 23 years of experience with Zoho, Gibu shares his insights about the growth and evolution of AI. The discussion revolves around 'Zia', an AI agent integrated into Zoho products, the impact of AI on customer care and work efficiency, and Zoho's long-term strategies. The conversation also touches upon the influence of AI on job markets and how Zoho is embracing AI without laying off employees. Towards the end, they delve into Gibu's incredible long-term tenure at Zoho and share valuable advice for job seekers.Time Stamp00:00 Introduction and Guest Background01:13 Introduction to Zia and AI in Zoho Products03:21 Understanding the Breadth of Zoho's Coverage05:03 Impact of AI on Businesses and Work Efficiency09:12 Personal Experiences and Use Cases of AI11:44 Addressing Skepticism and Resistance Towards AI12:04 The Role of AI in Data Processing and Security16:56 Advice for Smaller Companies Exploring AI19:55 Long-Term Career at Zoho: A Personal Journey21:39 Growth and Diversity of ZOA21:57 Journey as a Software Developer22:52 The Culture of Ownership at ZOA23:20 Learning from Mistakes and Growth23:54 Competing with the Largest Companies24:27 The Evolution of the Company and Opportunities25:14 ZOA as an Employer25:43 Long-term Perspective and Decision Making at ZOA27:40 Advice for Job Seekers29:04 Choosing the Right Industry33:05 The Impact of AI on Customer Service37:19 The Future of AI and Work38:24 Adopting AI in Organizations41:43 The Overestimation of AI's Impact43:00 Final Thoughts and Conclusion---Sign up for Adrian's weekly newsletter: https://adriantan.com.sg/subscribe/Visit Adrian Blog: https://adriantan.com.sgFollow Adrian on LinkedIn: https://www.linkedin.com/in/adriantanck/Follow Adrian on Twitter: https://twitter.com/adriantan18Like Adrian on Facebook: https://www.facebook.com/adtan Get full access to Will That Work? at www.adriantan.com.sg/subscribe