126. The Art of Change Communication with Mel Loy and Prina Shah

Show Summary:I had the pleasure of interviewing my good friend Mel Loy, a global expert in change communication. Mel recently published her book, "Change Isn't Hard: A Practical Playbook for People-Centred Change Communication," which fills a significant gap in the market by focusing on effective communication strategies during organizational change.This is a MUST LISTEN to episode! Contact Mel: https://au.linkedin.com/in/melanieloyBuy Change Isn't Hard - the BEST book on change and communications by Mel Loy: https://www.amazon.com.au/Change-Isnt-Hard-people-centred-communication/dp/B0CX4KG6L9Timestamps:00:00:00 - Introduction to the Podcast and Host00:01:01 - Special Guest Introduction: Mel Loy00:02:27 - The Missing Book on Change Communication00:03:37 - Differentiating Internal Comms and Change Comms00:05:36 - Understanding Change Fatigue00:07:04 - The Illusion of Communication in Leadership00:08:40 - The Three T's of Trust in Communication00:11:13 - The Concept of Nemawashi00:13:22 - Addressing Different Change Personality Types00:15:11 - Importance of Comprehensive Change Plans00:17:39 - Writing from the Reader's Perspective00:20:29 - Case Study: Kmart's Transformation00:23:16 - Magic Wand Question: Emotional Intelligence Training00:24:39 - Closing Remarks and Call to ActionSend Prina a text to let her know how you'd change the workplace If you are seeking professional advice or would like to change your company culture through training, consulting, speaking and coaching, get in touch,  email me.Say hi!Sign up to my monthylish practical newsletter Get in touch with me, PrinaCheck  out my website⁠⁠⁠ - do a professional stalk...Follow me on LinkedInFind out what I am up to on Instagram⁠⁠⁠ Grab a copy of Make Work Meaningful and start creating your own legacy at work and leave me a review. Subscribe to the Ways to Change the Workplace Podcast for more actionable insights. Prina (Helping you find GREAT ways to change your workplace) Shah