#127: Leading with Humanity and Innovation: Reinventing the Role of Technology in Healthcare episode artwork

EPISODE · May 14, 2025 · 58 MIN

#127: Leading with Humanity and Innovation: Reinventing the Role of Technology in Healthcare

from Personalization Outbreak · host Glenn Llopis

What if we stopped measuring time by minutes, and started measuring it by meaning?In this special episode from our Design-Thinking Program for Health System, Clinical and Nursing Leaders, Kathy Azeez Narain, Chief Digital & Customer Innovation Officer at Hoag | ex-Amex, challenges the way we define patient connection in an increasingly tech-driven system.“It’s not about how long the doctor spends with you. It’s about whether you felt seen, heard, and valued.”This conversation explores how technology can restore rather than replace humanity in healthcare and why leaders must rethink the systems and silos that keep them stuck.#DesignThinking #HealthcareInnovation #HumanCenteredCare #DigitalTransformation #KathyAzeezNarain #LeadershipInHealthcare #GlennLlopis #HAOP----------------------------------------------------------------------------------------------------JOIN THE MOVEMENT:GLLG Company Website: https://www.glennllopis.com/Age Of Personalization Website: https://ageofpersonalization.com/Contact Us: https://www.glennllopis.com/contact-us/Email Us: [email protected] GLENN LLOPIS:LinkedIn: https://bit.ly/3tnBmP9Instagram: https://bit.ly/3fcziRVFacebook: https://bit.ly/33sCg1KTwitter: https://bit.ly/3HVT14B

Episode metadata supplied by the publisher feed · Published May 14, 2025

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What if we stopped measuring time by minutes, and started measuring it by meaning? In this special episode from our Design-Thinking Program for Health System, Clinical and Nursing Leaders, Kathy Azeez Narain, Chief Digital & Customer Innovation Officer at Hoag | ex-Amex, challenges the way we define patient connection in an increasingly tech-driven system. “It’s not about how long the doctor spends with you. It’s about whether you felt seen, heard, and valued.” This conversation explor...

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#127: Leading with Humanity and Innovation: Reinventing the Role of Technology in Healthcare

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