127. Shifting Teams Above the Drama Line

Send us Fan MailWe hear a lot about having ‘difficult’ conversations and how we can avoid these for a 101 reasons -but the challenge often is that we are working with other people who see things differently. So this month is all about the team - and in particular how to create a culture that enables good teamship. Being aware of ‘the Drama Triangle’ and how to shift it to a healthier Winners Triangle is helpful if you have some difficult team dynamics at play. From shifting a conversation above the ‘drama line’ with some key word patterns that make a difference to setting the team up for success. We share the importance of dealing with issues sooner rather than later -  as it ALWAYS bubbles up at some point -   as well top tips for keeping conversations healthy and productive. We discuss useful 'objection handling' tools borrowed from the world of sales and complaints handling, which can help create natural ones that work for you if you are dealing with high pressure moments in a team where resilience may be low.