#13: Crafting An Unforgettable Patient Experience with Guest Jen Gray

And today we have a special guest on the show with us to talk about creating an incredible patient experience. Jen is a master at creating marketing programs and unforgettable customer experiences at high growth companies and today we dive into the following topics: The importance of an amazing patient experience and the effect it can have on your bottom line (hint: it's more than you think!)How to get started when it comes to creating an unforgettable experienceAnd how it can result in new business via referrals, as well as expanded business from existing patients, and ultimately in increased patient loyalty. So grab a pen and paper, you are going to want to take notes. Let’s dive in!