Building a SaaS Business for 13 Years Lessons in Grit, Customer Success & Innovation | Mike Donnelly

How do you build and scale a successful SaaS company for more than a decade?Mike Donnelly, CEO of Seventh Sense, shares lessons from 13 years of entrepreneurship, customer success, innovation, and building a data-driven email marketing platform.Sound Bites"It's a game of inches in sales.""Customer success is my North Star.""Building a business is life or death."Chapters00:00 Introduction to Mike Donnelly and 7Sense00:54 Learning Opportunities in Entrepreneurship02:23 From Geology to Email Marketing Intelligence05:04 Tipping Points and Stressful Moments in Business09:00 The Motivation Behind Seventh Sense19:55 Crisis Management and Daily Operations23:26 Customer Success and Email Communication27:28 Onboarding and Implementation Challenges30:04 Removing Friction for Customer Success32:08 The Journey of Building a SaaS Product37:24 The Grit Behind Entrepreneurship40:10 Advice for Aspiring Entrepreneurs47:30 The Evolution of 7th Sense54:43 The Future of Email MarketingMike Donnelly's LinkedInSeventh Sense LinkedInSajeel Qureshi's LinkedInComputan's LinkedIn